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Order Information

Client

TEAM CAR CARE/JIFFY LUBE

Claim ID

38005

Order Date

2/20/2024 1:02:21 PM

Inspector

JT401

Contract Number

543

Insured Party

ANDELA MCDONALD

Vehicle Year

2014

Vehicle Make

KIA

Vehicle Model

SOUL

Vehicle VIN Number

KNDJP3A58E7004792

Vehicle Mileage

103135

Inspection Location

Name

OSK INC

Address

2900 BURLINGTON

City

NORTH KANSAS CITY

State, Zip

MO, 64116

Phone

8164742900

Contact(s)

Service Manager

Adjuster Name

EBONY LITTLES

Extension

3952

Email

EBONY.LITTLES@JIFFYWORLD.COM

Reason For Inspection

PLEASE CHECK FOR DTC'S PRESENT IN THE CPU. ALSO, CHECK FOR LEAKS ON THE ENGINE FROM THE FOLLOWING AREAS: DRAIN PLUG, FILTER, GASKETS ETC. IS THERE ANY BLOW BACK ON THE UNDERCARRIAGE/MOTOR? ARE THERE ANY SIGNS OF OIL CONSUMPTION IN THE MOTOR (I.E. SLUDGE OR BLACK SOOT IN TAIL PIPES?) ARE THERE ANY OBVIOUS SIGNS OF DAMAGE SUCH AS HOLE IN BLOCK? BROKEN OR WORN HOSES? IS THERE ANY INDICATION THAT THE FAILURE IS RELATED TO JIFFY LUBE SERVICE? THE GUEST CLAIMS THE OIL CAP WAS LEFT OFF AFTER SERVICE AND THE VEHICLE IS LOSING PRESSURE.

Report Information

Location Contact

HERNANDO

Contact Title

HERNANDO

Inspection Date

2/22/2024 2:00:00 PM

Vehicle Year

2014

Vehicle Make

KIA

Vehicle Model

SOUL<

Current VIN Number

KNDJP3A58E7004792

Vehicle Production Date

09/13

Current Mileage

103,135

Vehicle Mileage Originally Submitted as

103135

Vehicle Trim

Labor Rate / Type

200.0000 PROVIDED VERBALLY

Engine Type

2.0

Engine Emissions

FEDERAL

Transmission / Model

AUTOMATIC

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

XG9N5P / MO

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

Full

Power Steering Condition

Good

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

MLE GUARD

Sample Taken

Sample Type

Miscellaneous Comments

TRIED TO VIDEO ENGINE NOISE KNOCKED/VIDEO DID NOT RECORD PROPERLY

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

215/55R17"

Factory Tire Size

STOCK TIRES AND RIMS

Overall Condition

AVERAGE

Customer Complaint, Date Opened, Shop Name on Repair Order

THIRD-PARTY SHOP DID OIL CHANGE. OIL IS ALL OVER ENGINE AND ENGINE MAKING KNOCKING NOISE SOUND FEBRUARY 8, 2024 OAKS KIA

Facility Repair Order

6115521

State of Assembly (be specific)

NO DISASSEMBLY

Related Recalls, TSB's, or Service History

NO SERVICE STICKER LAST SERVICED AT THIS DEALERSHIP WAS MULTIPOINT INSPECTION BODY WORK

Failed Components and Extent of Damage

ENGINE IS FULL OF OIL AT THIS TIME ENGINE HAS KNOCKING NOISE THERE IS OIL ALL OVER THE TOP OF THIS ENGINE UNDERNEATH THE HOOD DOWN THE SIDE OF THE ENGINE UNDERNEATH THE ENGINE/NOT BLOWN ALL THE WAY BACK TO THE REAR JUST UNDERNEATH THE ENGINE AND SOAKED THE ENGINE UNDER SHIELD. TAILPIPE IS BLACK WITH SOOT DRAIN PLUG IS TIGHT OIL FILTER IS TIGHT

Measurements

Cause of failure

IT'S LIKE SOMEONE FORGOT TO TIGHTEN OR PUT ON THE OIL FILL CAP AND OIL PUMPED OUT ALL ON TOP OF THE ENGINE UNDERNEATH THE HOOD AND DOWN THE SIDE OF THE ENGINE SOAKING THE UNDER SHIELD. HAS INTERNAL ENGINE DAMAGE AS INDICATED BY THE NOISE OBSERVED

Recommendations for Repair

REPAIR AS NEEDED

Images