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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL11257250

Order Date

11/30/2023 10:56:56 AM

Inspector

BS601

Contract Number

VSC10169601

Insured Party

WADELL DAVIS JR

Vehicle Year

2014

Vehicle Make

FORD

Vehicle Model

ESCAPE

Vehicle VIN Number

1FMCU0JX3EUC81302

Vehicle Mileage

153,445

Inspection Location

Name

LITHIA SPRINGS FORD

Address

870 THORTON RD

City

LITHIA SPRINGS

State, Zip

GA, 30122

Phone

7709419000

Contact(s)

Benny

Adjuster Name

RICK

Extension

1424

Email

RICK.KERTES@PENNWARRANTY.COM

Reason For Inspection

**PLEASE CALL TO SET UP APPOINTMENT ** CUSTOMER STATEMENT- VEHICLE JUST SHUT OFF IN THE MIDDLE OF DRIVING ON THE THE HWY THE VEHICLE STARTED SHAKING LIGHTS FLASHING SEEN SMOKE AND CUT OFF SHOP FINDINGS- THE ENGINE BLOCK IS CRACKED ALLOWING COOLANT TO PASS THROUGH IT - SHOP USED IDS AND PULLED CODE - P0302: MISFIRE CYLINDER 2 - SHOP PULLED THE SPARK PLUGS, GOT CAR TO RUN TEMP, LET CAR SIT AND COOL DOWN - SHOP WAS ABLE TO SEE COOLANT ON THE ENGINE BLOCK ITSELF - SPARK PLUGS HAVE BEEN WASHED ( CAN SEE MARKS OF COOLANT) INSPECT FOR- VERIFY INITIAL CAUSE OF FAILURE. VERIFY ANY ADDITIONAL FAILURES. VERIFY EXTERNAL LEAK FROM CRACK IN BLOCK. VERIFY SPARK PLUG CONDITION. VERIFY CODES AND FREEZE FRAME DATA VERIFY ALL FAILED COMPONENTS. SUPPORT FAILURES WITH PICTURES PLEASE. VERIFY NO IMPACT DAMAGE TO BLOCK WHERE CRACK IS. CHECK FOR AND VERIFY ANY SIGNS OF FLUID LEAKS. CHECK FOR LACK OF LUBRICATION, CONTINUED OPERATION DAMAGE. CHECK FOR ANY MODIFICATIONS, AND IF PRESENT DID THE MODIFICATIONS CONTRIBUTE TO THE FAILURE. INSPECT FOR SIGNS OF BUSINESS, COMMERCIAL, UBER, LYFT, OR TAXI, DELIVERY USE.

Report Information

Location Contact

BENNY

Contact Title

BENNY

Inspection Date

12/1/2023 5:00:00 PM

Vehicle Year

2014

Vehicle Make

FORD

Vehicle Model

ESCAPE <

Current VIN Number

1FMCU0JX3EUC81302

Vehicle Production Date

03/14

Current Mileage

154535

Vehicle Mileage Originally Submitted as

153,445

Vehicle Trim

TITANIUM

Labor Rate / Type

175.0000 PROVIDED VERBALLY

Engine Type

1.6

Engine Emissions

FEDERAL

Transmission / Model

AUTOMATIC

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

SAF9848 GA

Engine Oil Level

N/A

Engine Oil Condition

N/A

Coolant Level

N/A

Coolant Condition

N/A

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

N/A

Brake Fluid Condition

N/A

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

UNKNOWN

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

Tire Size

235/45 R19

Factory Tire Size

235/45R19

Overall Condition

FAIR

Customer Complaint, Date Opened, Shop Name on Repair Order

CUSTOMER STATE THE CAR IS OVERHEATING LITHIA SPRINGS FORD 11/20/23

Facility Repair Order

6307341

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

NONE

Failed Components and Extent of Damage

INSPECTOR CONFIRMED IT HAD A CYLINDER MISFIRE AND CYLINDER NUMBER 2 P0302. TECH PULLED SPARK, PLUG, SPARK, PLUG WAS WET WITH COOLANT AS WELL AS PISTON WAS VISUALLY COOLANT WASHED. THE ENGINE OIL LEVEL WAS FULL NO INTERMIX BUT OIL WAS DARK. VALVE COVER LEAKING AT THE SPARK PLUG TUBE SEALS. AT THIS TIME I WAS UNABLE TO VERIFY WHERE THE CRACK WAS IN THE BLOCK CYLINDER HEAD WOULD NEED TO BE REMOVED. VEHICLE IS 2000 MILES PAST DUE FOR AN OIL CHANGE

Measurements

Cause of failure

INTERNAL ENGINE FAILURE CAUSING COOLANT LEAKAGE INTO THE #2 CYLINDER. TEAR DOWN IS NEEDED TO VERIFY THE EXACT CAUSE, EXTENT OF DAMAGE AND REPAIRS REQUIRED

Recommendations for Repair

PENDING ENGINE TEARDOWN

Images