https://app.centroinspection.com/Content/Images/CentroLogo200.png

Order Information

Client

CONTINENTAL WARRANTY, LTD.

Claim ID

LWAKL001977

Order Date

10/18/2023 9:13:38 AM

Inspector

CE201

Contract Number

LWAKL001977

Insured Party

WRIGHT, KELLY

Vehicle Year

2019

Vehicle Make

ACURA

Vehicle Model

MDX

Vehicle VIN Number

5J8YD4H38KL001977

Vehicle Mileage

116017

Inspection Location

Name

KEY ACURA OF ATLANTIC CITY

Address

6806 TILTON RD, EGG HARBOR TOWNSHIP, NJ 08234

City

EGG HARBOR TOWNSHIP

State, Zip

NJ, 08234

Phone

9089057327

Contact(s)

ALEX

Adjuster Name

PAUL

Extension

116

Email

PBUCK@CONTINENTALWARRANTY.COM

Reason For Inspection

VEHICLE WAS TOWED IN WITH A NO START, ENGINE KNOCKING AND CHECK ENGINE LIGHT ON. SHOP SAYS INTERNAL FAILURE BUT I DO NOT THINK THEY HAVE ANYTHING APART. CHECK OIL LEVEL AND CONDITION. IS THERE A LUBE STICKER IN THE WINDOW? IS IT DUE OR OVERDUE? ANY VISIBLE OIL LEAKS? CONFIRM ENGINE HAS INTERNALLY FAILED AND NO FURTHER DIAGNOSIS IS NEEDED BY SHOP. TAKE PICTURE OF LICENSE PLATE AND REGISTRATION

Report Information

Location Contact

ALEX

Contact Title

ALEX

Inspection Date

10/23/2023 11:20:00 AM

Verbal Report Taken By

PAUL

Vehicle Year

2019

Vehicle Make

ACURA

Vehicle Model

MDX<

Current VIN Number

5J8YD4H38KL001977

Vehicle Production Date

8/18

Current Mileage

116017

Vehicle Trim

Labor Rate / Type

185.0000 POSTED IN FACILITY

Engine Type

3.5 V6

Engine Emissions

FEDERAL

Transmission / Model

AUTO

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

X48PVC NJ

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Fair

Power Steering Level

Full

Power Steering Condition

Fair

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

FRAM

Sample Taken

Sample Type

Miscellaneous Comments

NONE

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

245/60R18

Factory Tire Size

245/60R18

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

10/17/2023 VEHICLE TOWED IN CUSTOMER STATES VEHICLE WILL START CHECK ENGINE LIGHT APPEARED AND KNOCKING NOISE WAS HEARD. MULTI POINT INSPECTION

Facility Repair Order

12817

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

NONE

Failed Components and Extent of Damage

THE ENGINE OIL IS FULL AD CLEAN AND APPEARED TO BE RECENTLY CHANGED AS THE OIL FILTER WAS NEW AND THERE WAS OIL SPILLAGE FROM THE FILTER AREA ON THE RIGHT SIDE FRAME AREA. NO OTHER SIGNS OF LEAKS AND NO FAULT CODES WERE PRESENT WHEN SCANNED DURING INSPECTION. ON START UP THE ENGINE HAD A LOUD RATTLE/KNOCKING NOISE FROM THE LOWER END CONSISTENT WITH A ROD KNOCK IN THE AREA OF THE RIGHT SIDE OF THE ENGINE. THERE WAS NO SLUDGE VISIBLE OR SIGNS OF RUN LOW. FURTHER TEARDOWN NEEDED TO VERIFY A ROD BEARING FAILURE AND THE FULL EXTENT OF DAMAGES

Measurements

Cause of failure

THE CONDITION PRESENT IS CONSISTENT WITH A LOWER END ROD BEARING FAILURE

Recommendations for Repair

REPLACE THE ENGINE WITH A USED ASSEMBLY FOR COST EFFECTIVENESS

Images