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Order Information

Client

AXIOM PRODUCT ADMINISTRATION

Claim ID

C000283790

Order Date

10/11/2023 3:19:11 PM

Inspector

JN103

Contract Number

VSCINDF00871836

Insured Party

DQUONTIS SUTTON

Vehicle Year

2018

Vehicle Make

GMC

Vehicle Model

SIERRA

Vehicle VIN Number

3GTU2NEJ8JG559061

Vehicle Mileage

98808

Inspection Location

Name

BILL DICKASON CHEVROLET BUICK

Address

1110 E BROADWAY AVE

City

GLADEWATER

State, Zip

TX, 75647

Phone

9038452132

Contact(s)

MARYELA 9033740222

Adjuster Name

JEFF STEWART

Extension

8442520937

Email

JEFF@AXCLAIMS.COM

Reason For Inspection

JERKING AT 50 MPH- DURING ACCEL THE TRANS SLIPS TEST DROVE - HAS A HARSH UP SHIFT- TORQUE CONVERTOR IS SHUDDERING - HARSH GARGE SHIFT REPLACE TRANSMISSION PLEASE VERIFY CODES AND FREEZE FRAME DATA STORED PLEASE VERIFY TRANSMISSION SHIFTING ISSUES PRESENT PLEASE VERIFY TRANS FLUID LEVEL AND CONDITION/ NO LEAKS THANK YOU,

Report Information

Location Contact

MARYELA

Contact Title

MARYELA

Inspection Date

10/13/2023 4:00:00 PM

Vehicle Year

2018

Vehicle Make

Vehicle Model

SIERRA<

Current VIN Number

3GTU2NEJ8JG559061

Vehicle Production Date

09/18

Current Mileage

98808

Vehicle Trim

Labor Rate / Type

175.0000 PROVIDED VERBALLY

Engine Type

6.2

Engine Emissions

FEDERAL

Transmission / Model

AUTO

Wheel Drive Type

FOUR WHEEL DRIVE (4X4)

Vehicle Plate #

TDW8649

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Poor

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

YES, CLASS 3

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

285 60 20

Factory Tire Size

275 55 20

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

C/S VEHICLE IS JERKING 10/11/23 DICKASON CHEVROLET

Facility Repair Order

11046

State of Assembly (be specific)

NO TEAR DOWN

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

ON TEST DRIVE THERE WAS A SEVERE SHUDDER GOING UP HILL AND ON LOADS. TWICE TRANSMISSION SLIPPED ON 5/6 SHIFT. FLUID IS FULL, DARK, SMELLS BURNT. NO LEAKS, NO CODES.

Measurements

Cause of failure

INTERNAL TRANSMISSION FAILURE

Recommendations for Repair

REC REPAIR AS NEEDED

Images