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Order Information

Client

TEAM CAR CARE/JIFFY LUBE

Claim ID

36273

Order Date

9/5/2023 4:13:31 PM

Inspector

DD103

Contract Number

8135050504

Insured Party

LYNN ROBERTS

Vehicle Year

2019

Vehicle Make

HONDA

Vehicle Model

CRV

Vehicle VIN Number

5J6RW1H50KA028903

Vehicle Mileage

69039

Inspection Location

Name

HONDA MEDICS

Address

7281 CROSS PARK DR BLG 100

City

NORTH CHARLESTON

State, Zip

SC, 29418

Phone

8439001828

Contact(s)

N/A

Adjuster Name

JENNIFER SPEELMAN

Extension

3934

Email

JENNIFER.SPEELMAN@JIFFYWORLD.COM

Reason For Inspection

CAN WE GET IMAGE OF OIL FILTER, DRAIN PLUG AND OIL DIPSTICK READING? CAN WE CHECK FOR ANY OIL LEAK BLOWBACK ON UNDERCARRIAGE? CAN WE GET IMAGE OF ODOMETER? CAN WE CHECK FOR ANY SLUDGE IN ENGINE OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK IF THIS ENGINE RUNS OR IF IT IS SEIZED?

Report Information

Location Contact

JERMELL

Contact Title

JERMELL

Inspection Date

9/8/2023 10:30:00 AM

Vehicle Year

2019

Vehicle Make

HONDA

Vehicle Model

CR-V<

Current VIN Number

5J6RW1H50KA028903

Vehicle Production Date

04/19

Current Mileage

69309

Vehicle Mileage Originally Submitted as

69039

Vehicle Trim

Labor Rate / Type

135.0000 PROVIDED VERBALLY

Engine Type

1.5

Engine Emissions

FEDERAL

Transmission / Model

AUTOMATIC

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

4527NY EXP.11/23

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Good

Power Steering Level

Full

Power Steering Condition

Good

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

Full

Front Differential Fluid Condition

Good

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

JIFFY LUBE

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

235/60R18

Factory Tire Size

235/60R18

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

KNOCK IN ENGINE 8/17/2023 HONDA MEDICS

Facility Repair Order

004716

State of Assembly (be specific)

COMPLETE

Related Recalls, TSB's, or Service History

NONE GIVEN

Failed Components and Extent of Damage

DTC REPORT P0172 FUEL SYSTEM TO RICH. DTC P0303 MISFIRE CYLINDER #3 SEE ATTACHED LIST. KNOCK IN ENGINE ON START UP CLEARS AS OIL PRESSURE BUILDS UP. NO SLUDGE SEEN IN ENGINE. OIL PLUG IN PLACE AND MARKED WITH SEALANT. JIFFY LUBE OIL FILTER ON AND NO SIGN OF OIL LEAKING. NO OIL ON THE UNDERCARRIAGE OF THE SUV. ENGINE RUNS AFTER STARTING WITH KNOCK AND BUILDS OIL PRESSURE.

Measurements

NONE GIVEN

Cause of failure

INTERNAL KNOCK IN THE ENGINE AT STARTUP. HAS A DOUBLE TAP THAT GOES AWAY. DUE TO STATE OF ASSEMBLY UNABLE TO DETERMINE EXACT CAUSE OF INTERNAL FAILURE.

Recommendations for Repair

TEAR DOWN TO POINT OF FAILURE. REBUILD OR REPLACE ENGINE.

Attachments

Description

Upload Date

R/O

9/7/2023 12:40:30 PM

DTC PRINTOUT

9/8/2023 11:17:39 AM

MECHANICAL

9/8/2023 12:46:18 PM

Images