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Order Information

Client

TEAM CAR CARE/JIFFY LUBE

Claim ID

36101

Order Date

8/28/2023 12:39:03 PM

Inspector

JG202

Contract Number

6098027112

Insured Party

IAN

Vehicle Year

2004

Vehicle Make

FORD

Vehicle Model

F350

Vehicle VIN Number

1FTSF31P94EC57686

Vehicle Mileage

88992

Inspection Location

Name

SOUTH SHORE TRUCK REPAIR

Address

1073 PROSPECT AVE

City

WEST ISLIP

State, Zip

NY, 11795

Phone

3616692893

Contact(s)

n/a

Adjuster Name

JENNIFER SPEELMAN

Extension

3934

Email

JENNIFER.SPEELMAN@JIFFYWORLD.COM

Reason For Inspection

CAN WE GET IMAGE OF ODOMETER? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK FOR PRE-EXISTING CONDITIONS WITH THE HEAD GASKET? CAN WE CHECK FOR COOLANT LEAKING EXTERNALLY FROM BELLOW THE EXHAUST MANIFOLD? CAN WE CHECK FOR WHITE SMOKE FROM THE EXHAUST PIPE? CAN WE CHECK FOR AN OVERHEATING ENGINE? CAN WE CHECK FOR BUBBLES IN THE RADIATOR OR COOLANT OVERFLOW TANK? CAN WE CHECK FOR WHITE MILKY OIL? CAN WE CHECK FOR SIGNIFICANT LOSS OF COOLANT WITH NO VISIBLE LEAKS?

Report Information

Location Contact

JOE

Contact Title

JOE

Inspection Date

8/29/2023 11:15:00 AM

Vehicle Year

2004

Vehicle Make

FORD

Vehicle Model

F350 <

Current VIN Number

1FTSF31P94EC57686

Vehicle Production Date

02/04

Current Mileage

89,428

Vehicle Mileage Originally Submitted as

88992

Vehicle Trim

SUPER DUTY

Labor Rate / Type

15000.0000 POSTED IN FACILITY

Engine Type

6.0 LITER

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

FOUR WHEEL DRIVE (4X4)

Vehicle Plate #

KNL 3256

Engine Oil Level

Full

Engine Oil Condition

Fair

Coolant Level

Full

Coolant Condition

Poor

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

Full

Power Steering Condition

Fair

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

N/A

Sample Taken

Sample Type

Miscellaneous Comments

THE VEHICLE DOES HAVE A NEW YORK SUFFOLK COUNTY OUTER BEACH PARKS AND RECREATIONALLY PERMIT MOUNTED TO THE WINDSHIELD THAT READS 2023 - # 2319780

Commercial Use

Signage

Modifications

YES, LED HEAD AND TAIL LIGHTS - BUG DEFLECTOR - ROOF SCOOP - BED RACK - AFTERMARKET SUSPENSION WITH LIFT KIT AND STEERING COMPONENTS - AFTERMARKET RIMS, TIRE SIZE APPLICATION - UNDER DASH WIRING TO I AM GOING TO GUESS MULTIPLE UNKNOWN COMPONENTS AND SYSTEMS - STC FLASH TUNER INSTALLED WITHIN THE DIAGNOSTIC LINK CONNECTOR THAT HAD TO BE REMOVED TO SCAN THE VEHICLES ONBOARD CONTROL MODULES - A-PILLAR GAUGES - CUSTOM HEADLINER - AFTERMARKET BATTERIES - AFTERMARKET COOLANT RESERVOIR - UNDER HOOD WIRING TO ALL UNKNOWN SYSTEMS - AFTERMARKET RADIATOR - BANKS TURBO SYSTEMS - CHARGE AIR TUBES - DELETED EGR SYSTEMS - STEERING COMPONENTS - AFTERMARKET FRONT AND REAR DIFFERENTIAL COVERS - AFTERMARKET TRANSMISSION PAN - EXHAUST SYSTEMS

Collision

Tow Hitch

YES, CLASS 3 WITH NO INSERT

Towed or Driven In

DRIVEN

Belts

Hoses

All Tires Match

YES

Tire Size

295 70 18

Factory Tire Size

265 75 16

Overall Condition

POOR

Customer Complaint, Date Opened, Shop Name on Repair Order

VERBALLY POSSIBLY NEEDS HEAD GASKETS - N/A

Facility Repair Order

N/A

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

NO RECALLS OR SERVICE BULLETINS PRESENTED - LAST SERVICE HISTORY AS PER THE OWNER/OPERATOR HAVE BEEN FROM A JIFFY LUBE LOCATION THAT FLUSHED THE COOLING SYSTEMS, WITH NO REPAIR / MAINTENANCE ORDER PRESENTED AT THE TIME OF MY INSPECTION -

Failed Components and Extent of Damage

THERE ARE NO RELATED FAULT CODES LISTED AS ACTIVE, PENDING, HISTORY OR PERMANENT WITH 7 OBD2 MONITORS LISTED AS N/A 2 AS OK AND 1 INCOMPLETE - THERE ARE NO ENGINE MISFIRED LOGGED IN THE TOTAL AND HIGHEST MISFIRE COUNT MONITOR LOG - THERE ARE 2 CONTINUOUS FAULT CODES LOGGED WITHIN THE ENGINE CONTROL MODULE OF - P0100:60 = OBD2 SYSTEM READINESS TEST NOT COMPLETE AND U0306:60 = SOFTWARE INCOMPATIBLE WITH ACCELERATOR POSITION SENSOR - LOGGED WITHIN THE FUEL INJECTION CONTROL MODULE. THERE ARE NO IMMEDIATE VISIBLE EXTERNAL COOLANT LEAKS FROM THE GROUND LEVEL VIEW WITH NO LIFT SUPPORT AVAILABLE AT THE TIME OF INSPECTION - THE COOLANT RESERVOIR WAS STILL PRESSURIZED AFTER A COLD ENGINE START AND MOVE BY THE SHOP TO THE STAGED POSITION IN FRONT OF THE REPAIR FACILITY - AND THERE IS VIDEO FOOTAGE ON FILE IF NEEDED. THE COOLANT RESERVOIR CAP HAD TO BE SLOWLY REMOVED DURING INSPECTION AS A RESULT. THERE ARE NO SIGNS OF INTERMIX OF COOLANT WITHIN THE ENGINE OIL ON THE DIPSTICK AND NO OIL WITHIN THE COOLANT RESERVOIR AT THE TIME OF INSPECTION - THE COOLANT SAMPLE RETURNS A FREEZE POINT PROTECTION OF APPROXIMATELY -5 DEGREES AND A BOILING POINT PROTECTION OF APPROXIMATELY 259 DEGREES. THERE ARE NO SIGNS OF EMULSIONS WITHIN THE ENGINE OIL CAP, NO SIGNS OF DYES OR ADDITIVES. THERE ARE NO SIGNS THE VEHICLE IS BURNING ENGINE OIL, OR COOLANT EMITTING OUT OF THE TAIL PIPE. THERE IS NO EVIDENCE THE VEHICLE ACTUALLY OVERHEATED WITH NO RELATED FAULT CODES OR FREEZE FRAME DATA LOGGED THAT SUGGESTS, DURING THE JIFFY LUBE SERVICE PROVIDED WAS A FAILED MAINTENANCE ATTEMPT. I DON'T KNOW WHAT TRANSPIRED AT THE TIME OF MAINTENANCE - BUT I WAS IN CONTACT WITH THE OPERATOR / CLAIMANT WHO ADVISED ME THERE WAS SMOKE COMING FROM UNDER THE HOOD, NOT THE TAILPIPE AND HE BELIEVED IMPROPER MAINTENANCE WAS BEING PERFORMED AS THE VEHICLE WAS RUNNING THE ENTIRE TIME THE COOLANT SYSTEM WAS BEING FLUSHED FOR APPROXIMATELY 30 PLUS OR MINUS MINUTES AND HE THINKS THIS WAS AN IMPROPER PROCEDURE - AND AFTER THAT THE RADIATOR BLEW UP - I ASKED AND DID NOT UNDERSTAND WHAT THAT MEANS WHEN HE SAYS THE RADIATOR BLEW UP - AND WAS ADVISED THERE WAS SMOKE FROM UNDER THE HOOD - AFTER RETHINKING THE OLD RADIATOR WOULD NEED TO BE SECURED AND TESTED TO DETERMINE THE CAUSE OF FAILURE TO THE OLD RADIATOR IN MY OPINION - DURING THE SERVICING PROCEDURES THERE ARE TIMES THAT COOLANT, IN THIS SCENARIO CAN LEAK ONTO HOT ENGINE COMPONENTS AND STEAM MAY BE EMITTING FROM UNDER THE HOOD WHILE THE OPERATOR IS WITHIN THE WAITING ROOM - BUT THIS IS NOT A CONDITION OF ENGINE OVERHEATING - IN MANY CASES WHEN OPERATORS SEE STEAM FROM UNDER THE HOOD IS MISCONSTRUED FOR AN OVERHEATING CONDITION - THERE ARE SIGNS OF DRIED UP COOLANT STAINS AT THE OVERFLOW RESERVOIR SERVICE POINTS BENEATH THE CAP, BUT NOT UNCOMMON WITH THE SERVICE BEING PROVIDED - PROPER CLEANSING AT TIMES IS OVERLOOKED BY UNTRAINED PERSONAL. AT NO POINT DOES ANYONE CONFIRM THE VEHICLE ACTUALLY OVERHEATED ALONG WITH NO DATA TO SUPPORT SO - THERE WAS NO DATA TO SUPPORT THE THRESHOLD FOR OVERHEATING WAS DOCUMENTED OR PRESENTED TO SET A FAULT CODE AND LOG FREEZE FRAME DATA FOR THE ACTUAL COOLANT TEMPERATURE OVERHEAT EVENT HAD OCCURRED. THE OBD2 SYSTEM IS LISTED AS NOT COMPLETE - THE VEHICLE WAS STARTED UP WITH NO ABNORMAL INTERNAL NOISES HEARD DURING CRANKING OR WHEN NORMAL OPERATING TEMPERATURE WAS REACHED. THERE ARE COMBUSTION GASES THAT WERE VISIBLE DURING THE WARMUP TRANSITION EMITTING FROM THE COOLANT RESERVOIR AND THE SHOP HAD ATTACHED AN ENGINE BLOCK TESTER KIT TO THE RESERVOIR AND THE TOOL DOES DETECT A COMBUSTION CHAMBER LEAK WITHIN THE COOLANT SYSTEMS AND THE FLUID DOES TURN FROM A BLUE TO A GREEN TINGE., WHEN COMPARED TO THE COLOR OF THE BOTTLE SAMPLE - INDICATING THERE IS COMBUSTIONS WITHIN THE COOLING SYSTEM - AN INDICATION OF A CYLINDER HEAD, GASKET BREACH FAILURE WITH POSSIBLE SUB DAMAGE TO THE CYLINDER HEADS AS A RESULT OF WARPAGE -

Measurements

Cause of failure

INCONCLUSIVE - THERE IS NO DIRECT EVIDENCE THE VEHICLE WAS OVERHEATED AT THE JIFFY LUBE LOCATION FOR THE AMOUNT OF TIME BEING SERVICED - THERE ARE TOO MANY AFTERMARKET ENGINE MANAGEMENT COMPONENTS INSTALLED, INCLUDING BUT NOT LIMITED TO DELETED EXHAUST GAS RECIRCULATION (EGR) THAT DOES REDUCE INTERNAL NOX COMBUSTION CHAMBER TEMPERATURES AS WELL AS HELP TO REDUCE EMISSIONS AND IS ILLEGAL TO BE REMOVED AS AN EMISSION COMPONENTS - AFTERMARKET ENGINE MANAGEMENT TUNER STC FLASH TUNER INSTALLED WITHIN THE DIAGNOSTIC LINK CONNECTOR - EXHAUST SYSTEM NOT FACTORY OEM INSTALL ETC ...

Recommendations for Repair

REVERT THE VEHICLE BACK TO FACTORY INSTALLED OEM APPLICATIONS - OR CONSIDER THE VEHICLE A TOTAL CLAIM LOSS BASED ON THE YEAR MAKE, MODEL, CONDITION AND VALUE AND THE UNKNOWN EXTENT OF DAMAGE

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