Order Information
Client
TEAM CAR CARE/JIFFY LUBE
Claim ID
36111-R
Order Date
8/16/2023 4:52:47 PM
Inspector
RM105
Contract Number
5623516874
Insured Party
KATELYN BALLHORN
Vehicle Year
2015
Vehicle Make
MERCEDES BENZ
Vehicle Model
C300
Vehicle VIN Number
55SWF4JB5FU043838
Vehicle Mileage
160849
Inspection Location
Name
MERCEDES BENZ OF ONTARIO
Address
3787 E GUASTI ROAD
City
ONTARIO
State, Zip
CA, 91761
Phone
9092128400
Contact(s)
Ron
Adjuster Name
JENNIFER SPEELMAN
Extension
3934
Email
JENNIFER.SPEELMAN@JIFFYWORLD.COM
Reason For Inspection
CAN WE GET IMAGE OF OIL FILTER, DRAIN PLUG AND OIL DIPSTICK READING? CAN WE CHECK FOR ANY OIL LEAK BLOWBACK ON UNDERCARRIAGE? CAN WE GET IMAGE OF ODOMETER? CAN WE CHECK FOR ANY SLUDGE IN ENGINE OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK IF THIS ENGINE RUNS OR IF IT IS SEIZED? CAN WE CHECK FOR ISSUES WITH THE SERPENTINE BELT, IF POSSIBLE, THE PULLEYS AND ANY EXTERNAL INFLUENCE ON THE SERPENTINE BELT THAT COULD CAUSE DAMAGE?
Report Information
Location Contact
RON
Contact Title
RON
Inspection Date
8/21/2023 10:00:00 AM
Vehicle Year
2015
Vehicle Make
MERCEDES BENZ
Vehicle Model
C300<
Current VIN Number
55SWF4JB5FU043838
Vehicle Production Date
01/15
Current Mileage
160876
Vehicle Mileage Originally Submitted as
160849
Vehicle Trim
Labor Rate / Type
264.9500
PROVIDED VERBALLY
Engine Type
2.0L
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
REAR WHEEL DRIVE (RWD)
Vehicle Plate #
8NPV774
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
CARTRIDGE
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
Tire Size
225/45R18 245/40R18
Factory Tire Size
225/45R18 245/40R18
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
C/S HAD OIL CHANGE A FEW DAYS AGO AND HAD DRIVE BELT REPLACED BY JIFFY LUBE. YESTERDAY VEHICLE STARTED OVER HEATING AND SAW SMOKE FOUND NEW BELT WAS SHREDDED.
08/05/23
MERCEDES BENZ OF ONTARIO
Facility Repair Order
508340
State of Assembly (be specific)
FULLY
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
FOUND THAT NEW DRIVE BELT IS SHREDDED. LOOKS AS IF SOMEONE HAD STRUGGLED WITH TENSIONER LOOKS AS IF THEY ALMOST STRIPED PART OF TENSIONER. FOUND THAT WHEN BELT CAME OFF IT DAMAGED THE TENSIONER AND OIL PUMP HARNESS.
Measurements
Cause of failure
DAMAGED ALL CAUSE BY BELT COMING OFF AND DAMAGING TENSSIONER AND OIL PUMP HARNESS
Recommendations for Repair
REPLACE DRIVE BELT, BELT TENSIONER AND OIIL PUMP HARNESS
Images
REPAIR ORDER
VEHICLE
VEHICLE
VEHICLE
VEHICLE
VEHICLE
TIRE SIZE PLACARD
VIN
INTERIOR
ENGINE COMPARTMENT
EMISSION PLACARD
ODOMETER
ODOMETER
ENGINE COMPARTMENT
SHREDDED BELT
DAMAGED TENSIONER
SHREDDED BELT
PULLEYS
UNDERCARRIAGE
UNDERCARRIAGE
UNDERCARRIAGE
TIRE SIZE
TIRE SIZE
OIL PUMP HARNESS PLUG
PULLEY ADJUSTER STRIPPED
SHREDDED BELT