Order Information
Client
TEAM CAR CARE/JIFFY LUBE
Claim ID
35917
Order Date
8/3/2023 12:40:04 PM
Inspector
VR201
Contract Number
3312
Insured Party
CHRISTINA OVERMAN
Vehicle Year
2015
Vehicle Make
MERCEDES BENZ
Vehicle Model
CLA250
Vehicle VIN Number
WDDSJ4EBXFN241377
Vehicle Mileage
62,545
Inspection Location
Name
FLETCHER JONES MOTOR CARS
Address
3300 JAMBOREE RD.
City
NEWPORT BEACH
State, Zip
CA, 92660
Phone
9497185373
Contact(s)
AJ Gennock
Adjuster Name
AMELIA JOHNSON
Extension
7934
Email
AMELIA.JOHNSON@JIFFYWORLD.COM
Reason For Inspection
CAN WE GET AN IMAGE OF OIL FILTER, DRAIN PLUG AND OIL DIPSTICK READING? CAN WE CHECK FOR ANY OIL LEAK BLOWBACK ON UNDERCARRIAGE? CAN WE GET THE IMAGE OF THE ODOMETER? CAN WE CHECK FOR ANY SLUDGE IN ENGINE OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK IF THIS ENGINE IS SEIZED OR RUNNING? CAN WE CHECK FOR LONG-TERM LEAKS PRESENT?
Report Information
Location Contact
AJ
Contact Title
AJ
Inspection Date
8/8/2023 12:00:00 PM
Vehicle Year
2015
Vehicle Make
MERCEDES BENZ
Vehicle Model
CLA 250<
Current VIN Number
WDDSJ4EBXFN241377
Vehicle Production Date
1/15
Current Mileage
62828
Vehicle Mileage Originally Submitted as
62,545
Vehicle Trim
Labor Rate / Type
298.0000
PROVIDED VERBALLY
Engine Type
2.5
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
REAR WHEEL DRIVE (RWD)
Vehicle Plate #
7MUH887
Engine Oil Level
N/A
Engine Oil Condition
N/A
Coolant Level
Full
Coolant Condition
N/A
Transmission Level
N/A
Transmission Condition
Good
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
AFTERMARKET
Sample Taken
N
Sample Type
Miscellaneous Comments
NONE
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
Tire Size
235 40 18
Factory Tire Size
SAME
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
HAD A OIL SERVICE AT A INDEPENDENT SHOP ,DEVELOPED A OIL LEAK SOON AFTER, 7/27/2023 ,FLETCHER JONES MOTOR CARS
Facility Repair Order
251148
State of Assembly (be specific)
FULLY ASSEMBLED
Related Recalls, TSB's, or Service History
NONE
Failed Components and Extent of Damage
NO DOCUMENTATION WAS GIVEN IN REGARDS TO PREVIOUS OIL SERVICE, NO SERVICE REMINDER ON WINDSHIELD, NO OIL IN ENGINE, TECH REMOVED OIL FILTER, HAS SUBSTANTIAL AMOUNT OF METAL SHAVINGS IN OIL FILTER, MAJOR OIL LEAK AT OIL FILTER SEAL , TECH CLAIMS IT CAME IN LOOSE, LARGE AMOUNT OF OIL IN UNDERCARRIAGE BELOW OIL FILTER HOUSING NO FAULT CODES ,DRAIN PLUG HAS YELLOW PAINT , HAS NOT BEEN REMOVED ,ENGINE RUNS , VERY NOISY RATTLES TOP AND BOTTOM FOR 3 SECONDS .
Measurements
NONE
Cause of failure
LOOSE OIL FILTER CAUSED OIL LEAK AND LOST OF OIL PRESSURE ,NO OIL WHILE RUNNING , RAN OUT OF OIL , NEGLIGENCE ON THE LAST PERSON WHOM REPLACED THE OIL FILTER .
Recommendations for Repair
REPLACE ENGINE
Images
TECH WORK SHEET
VEHICLE
VEHICLE
VEHICLE
VEHICLE
VEHICLE
VEHICLE
CLOSE UP
CLOSE UP
OIL FILTER WITH METAL INSIDE
EMISSION PLACARD
ODOMETER
INTERIOR
OBD CONNECTOR
VIN
TIRE SIZE PLACARD
UNDERCARRIAGE
MAJOR OIL LEAK
OIL LEAK BELOW OIL FILTER HOUSING
UNDERCARRIAGE
EXHAUST SYSTEM
TIRE SIZE
TIRE SIZE
DRAIN PLUG
MAJOR OIL LEAK
OIL FILTER
CLOSE UP
NO OIL
OIL CAP
NO OIL IN ENGINE
COOLANT
REPAIR ORDER