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Order Information

Client

TEAM CAR CARE/JIFFY LUBE

Claim ID

35968

Order Date

8/1/2023 5:41:18 PM

Inspector

EC102

Contract Number

9734792288

Insured Party

HOWARD SURLOFF

Vehicle Year

2016

Vehicle Make

SUBARU

Vehicle Model

CROSSTREK

Vehicle VIN Number

JF2GPANCXG8313959

Vehicle Mileage

55491

Inspection Location

Name

LYNNES SUBARU /SA10100

Address

379 BLOOMFIELD AVENUE

City

BLOOMFIELD

State, Zip

NJ, 07003

Phone

9736801500

Contact(s)

David Roberts

Adjuster Name

JENNIFER SPEELMAN

Extension

3934

Email

JENNIFER.SPEELMAN@JIFFYWORLD.COM

Reason For Inspection

CAN WE GET IMAGE OF OIL FILTER, DRAIN PLUG AND OIL DIPSTICK READING? CAN WE CHECK FOR ANY OIL LEAK BLOWBACK ON UNDERCARRIAGE? CAN WE GET IMAGE OF ODOMETER? CAN WE CHECK FOR ANY SLUDGE IN ENGINE OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK IF THIS ENGINE RUNS OR IF IT IS SEIZED?

Report Information

Location Contact

DAVE

Contact Title

DAVE

Inspection Date

8/2/2023 1:00:00 PM

Vehicle Year

2016

Vehicle Make

SUBARU

Vehicle Model

CROSSTREK<

Current VIN Number

JF2GPANCXG8313959

Vehicle Production Date

06/16

Current Mileage

55,491

Vehicle Mileage Originally Submitted as

55491

Vehicle Trim

Labor Rate / Type

175.0000 PROVIDED VERBALLY

Engine Type

2.0L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

X38 GYD / NJ

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Low

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

SERVICE CHAMP

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

225/55-17

Factory Tire Size

225/55-17

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

C/S OIL CHANGE WAS PERFORMED AT JIFFY LUBE LESS THAN 2 WEEKS AGO IN ST LOUIS MISSOURI. THERE MAY BE NO OIL IN THE VEHICLE AND TOWED IN FOR FURTHER INSPECTION. 7-27-23 LYNNES SUBARU

Facility Repair Order

41112

State of Assembly (be specific)

THE VEHICLE IS PRESENT AND INTACT.

Related Recalls, TSB's, or Service History

NEXT SERVICE DUE STICKER 58,520

Failed Components and Extent of Damage

THE TECH REPORTED THAT THERE WAS NO DRAIN PLUG IN THE OIL PAN WHEN THE VEHICLE ARRIVED. THE TECH INSTALLED A NEW DRAIN PLUG AND TOPPED OFF THE ENGINE OIL. THE OIL NOW IS FULL AND CLEAN. THERE ARE OIL STAINS ON THE UNDER COVER AND BLOWN BACK UNDER THE BODY CONSISTENT WITH A SUDDEN LOSS OF ENGINE OIL FROM OIL DRAIN PLUG. THE ENGINE STARTS AND RUNS WITH A LOUD LOWER END KNOCK NOISE. NO WARNING LIGHTS ON. NO CODES AVAILABLE. THERE ARE NO FLUID LEAKS AT THIS TIME. NO SLUDGE SEEN THROUGH THE OIL FILLER.

Measurements

Cause of failure

THE PATTERN OF DAMAGE IS CONSISTENT WITH A SUDDEN LOSS OF ENGINE OIL DUE TO AN IMPROPER PRIOR REPAIR CAUSING INTERNAL ENGINE DAMAGE DUE TO A LACK OF LUBRICATION.

Recommendations for Repair

REPAIR OR REPLACE THE ENGINE.

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