Order Information
Client
FORTEGRA
Claim ID
168429
Order Date
7/17/2023 4:52:39 PM
Inspector
AW102
Contract Number
GPVLCG260716
Insured Party
HECTOR RENTERIA-MAYNEZ
Vehicle Year
2015
Vehicle Make
CHEVROLET
Vehicle Model
SILVERADO
Vehicle VIN Number
3GCUKSEC5FG260716
Vehicle Mileage
174030
Inspection Location
Name
LEGACY CHRYSLER DODGE JEEP RAM
Address
1621 E FULTON ST
City
GARDEN CITY
State, Zip
KS, 67846
Phone
6208056447
Contact(s)
greg
Adjuster Name
SHAWNA
Extension
Email
VSCCLAIMS@FORTEGRA.COM
Reason For Inspection
CUSTOMER STATES TRANSMISSION WILL NOT SHIFT//SCANNED FOUND CODES P0741 P0751 INSPECTED FLUID LEVEL FLUID WAS KAY CONDITION WAS BURNT ROAD TESTED MONITORED TCC AND SHIFT SOLENOID DATA TCC SLIPS PAST THRESHOLD VEHICLE EXHIBITS HARD SHIFT 3-4 AND 5-4
TCC PUMP DAMAGE & DEBRIS IN VALVE BODY AND CLUTCH IS STICKING
VERIFY FAILURE AND DIAGNOSIS. CHECK FOR ANY SIGNS OF BUSINESS/COMMERCIAL USE. CHECK FOR ANY MODIFICATIONS (TIRES/SUSPENSION, EXHAUST , TUNER, ETC.) CHECK FOR ANY SIGNS OF ABUSE OR LACK OF MAINTENANCE WHICH MAY OF LEAD TO FAILURE. CHECK FOR SIGNS OF PRE-EXISTING/LONG TERM LEAKS. CHECK FOR ANY ABUSE OR COLLISION DAMAGE TO VEHICLE OR UNDER CARRIAGE. PLEASE PHOTO HITCH IF APPLICABLE AND BED. CHECK FOR ANY SIGNS OF FLUID CONTAMINATION. CHECK OVERALL CONDITION OF VEHICLE. VERIFY FLUID LEVEL AND CONDITION. PICTURE OF TAG AND REGISTRATION. ANY HISTORY CODES FOR THE TIME OF FAILURE INCLUDING FREEZE FRAME DATA AND WHEN THE CODES FIRST SET.
Report Information
Location Contact
GREG
Contact Title
GREG
Inspection Date
7/21/2023 9:30:00 AM
Vehicle Year
2015
Vehicle Make
CHEVROLET
Vehicle Model
SILVERADO<
Current VIN Number
3GCUKSEC5FG260716
Vehicle Production Date
01/15
Current Mileage
174034
Vehicle Mileage Originally Submitted as
174030
Vehicle Trim
LTZ
Labor Rate / Type
155.0000
PROVIDED VERBALLY
Engine Type
5.3
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
FOUR WHEEL DRIVE (4X4)
Vehicle Plate #
9836NNJ
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
Full
Transmission Condition
Poor
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
BLACK SPIN ON
Sample Taken
N
Sample Type
Miscellaneous Comments
NONE
Commercial Use
NO
Signage
NO
Modifications
YES, SUSPENSION LIFT
MOUNTED TIRES DO NOT MATCH PLACARD
SIDE STEPS
STEREO/WIRING HARNESS
Collision
NO
Tow Hitch
YES, CLASS 3 NO INSERT
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
35X12.5R18
Factory Tire Size
265/65R18
Overall Condition
THE OVERALL CONDITION OF THE VEHICLE IS AVERAGE.
Customer Complaint, Date Opened, Shop Name on Repair Order
CUSTOMER STATES TRASN WONT SHIFT INTO HIGHER GEARS ONLY DRIVING IN LOWER GEARS.
7/11/23
LEGACY AUTO
Facility Repair Order
6033798
State of Assembly (be specific)
THE VEHICLE WAS FULLY ASSEMBLED FOR THE INSPECTION.
Related Recalls, TSB's, or Service History
NO RECALLS.
NO SPECIFIC TSBS PROVIDED.
NO SERVICE HISTORY.
Failed Components and Extent of Damage
VERIFIED CODES P0741 TORQUE CONVERTER CLUTCH SYSTEM STUCK OFF AND P0750 SHIFT SOLENOID VALVE 1 PERFORMENACE STUCK OFF. THE TRANSMISSION FLUID LEVEL IS FULL. THE FLUID SMELLS BURNT, IS DISCOLORED AND HAS METAL DEBRIS ON THE DIP STICK. NO IMPACT DAMAGE. NO LEAKS. WHEN ENGAGING THE TRANSMISSION FROM PARK TO DRIVE THE ENGAGEMENT IS VERY HARD. ON 3 MILE TEST DRIVE WITH THE TECHNICIAN THERE IS A DELAYED/HARSH 2-3 AND 3-4 SHIFT. ALSO FELT A HARD 2-1 DOWN SHIFT. THE TRUCK DOES HAVE AFTERMARKET MOUNTED TIRES 35X12.5R18. THER IS A SUSPENSION LIFT ON THE TRUCK. NO SIGNS OF COMMERCIAL USE. THERE IS A CLASS 3 HITCH BUT NO HITCH IN THE BED OF THE TRUCK.
Measurements
CODES.
TEST DRIVE.
Cause of failure
INTERNAL TRANSMISSION FAILURE. FURTHER TEARDOWN REQUIRED TO VERIFY AND EXTEND ON SUBSEQUENT DAMAGE.
Recommendations for Repair
REBUILD OR REPLACE TRANSMISSION.
Images
VIN PLATE
LEFT FRONT
MOUNTED FRONT TIRE SIZE
FRONT TIRE TREAD DEPTH
LEFT REAR
REAR
RIGHT REAR
MOUNTED REAR TIRE SIZE
REAR TIRE TREAD DEPTH
RIGHT FRONT
FRONT
AFTERMARKET SIDE STEPS
SUSPENSION LIFT
SUSPENSION LIFT
MILEAGE
DLC
NO OIL STICKER
TIRE PLACARD
MFG LABEL
ENGINE
EMISSION LABEL
COOLANT
BRAKE FLUID
TRANSMISSION FLUID BEFORE TEST DRIVE/METAL ON DIP STICK
ENGINE OIL LEVEL/CONDTION
CODES
CODES ON SCANNER
MILEAGE AFTER TEST DRIVE
UNDERCARRIAGE FRONT
UNDERCARRIAGE REAR
ENGINE OIL FILTER
TRANSMISSION NO LEAKS NO IMPACT
TRANSMISSION
TRANSMISSION
TRANSMISSION
TRANSMISSION
TRANSMISSION
CLEAN WHITE PAPER
TRANSMISSION FLUID AFTER TEST DRIVE
TRANSMISSION FLUID WITH METAL FLAKES
AFTERMARKET STEREO HARNESS
REPAIR ORDER