https://app.centroinspection.com/Content/Images/CentroLogo200.png

Order Information

Client

TEAM CAR CARE/JIFFY LUBE

Claim ID

35585

Order Date

6/28/2023 12:32:27 PM

Inspector

FF101

Contract Number

4253197976

Insured Party

CHRISTY SCHMUCK

Vehicle Year

2019

Vehicle Make

VOLKSWAGEN

Vehicle Model

ATLAS

Vehicle VIN Number

1V2LR2CA1KC542274

Vehicle Mileage

61478

Inspection Location

Name

PIGNATORO VOLKSWAGEN

Address

10633 EVERGREEN WAY S

City

EVERETT

State, Zip

WA, 98204

Phone

4253483141

Contact(s)

n/a

Adjuster Name

JENNIFER SPEELMAN

Extension

3934

Email

JENNIFER.SPEELMAN@JIFFYWORLD.COM

Reason For Inspection

CAN WE GET IMAGE OF OIL FILTER, DRAIN PLUG AND OIL DIPSTICK READING? CAN WE CHECK FOR ANY OIL LEAK BLOWBACK ON UNDERCARRIAGE? CAN WE GET IMAGE OF ODOMETER? CAN WE CHECK FOR ANY SLUDGE IN ENGINE OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK IF THIS ENGINE RUNS OR IF IT IS SEIZED? CAN WE CHECK FOR ABNORMAL ENGINE NOISE?

Report Information

Location Contact

ERIK

Contact Title

ERIK

Inspection Date

7/3/2023 1:30:00 PM

Vehicle Year

2019

Vehicle Make

VOLKSWAGEN

Vehicle Model

ATLAS<

Current VIN Number

1V2LR2CA1KC542274

Vehicle Production Date

02/19

Current Mileage

61478

Vehicle Trim

4 MOTION

Labor Rate / Type

185.0000 PROVIDED VERBALLY

Engine Type

3.6L V6

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

BWD 5737 WA 11/23

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

CANISTER

Sample Taken

Sample Type

Miscellaneous Comments

NONE.

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

245/60R18

Factory Tire Size

245/60R18

Overall Condition

GOOD.

Customer Complaint, Date Opened, Shop Name on Repair Order

1)CUSTOMER STATES THEY HAD THIER OIL CHANGED AT JIFFY LUBE IN MARYSVILLE WITH THIER OWN PARTS FROM O'REILLY AUTO PARTS. CUSTOMER STATES AFTER THE OIL CHANGE, THE "STOP OIL PRESSURE WARNING LIGHT AND ICON CAME ON THE INSTRUMENT PANEL. CUSTOMER DID NOT HEAR ANY KNOCKING OR TICKING NOISE FROM THE ENGINE. CUSTOMER DROVE 7-8 MINUTES TO AUTOZONE AND ADDED 2 2UARTS AND CUSTOMER OBSERVED OIL DRIPPING ONTO THE GROUND FROM THE BELLY PAN AND HAD IT TOWED TO US. 2)PERFORM ELECTRONIC COMPLIMENTARY MULTI-POINT INSPECTION. 06/26/2023. PIGNATARO VOLKSWAGEN.

Facility Repair Order

64134

State of Assembly (be specific)

FULLY ASSEMBLED.

Related Recalls, TSB's, or Service History

NONE PRESENTED.

Failed Components and Extent of Damage

THE REPAIR FACILITY REMOVED THE OIL FILTER AND REPLACED IT WITH AN OEM KIT. WHEN THE OIL FILTER CAP WAS REMOVED IT WAS DISCOVERED THAT THE SEALING O-RING BETWEEN THE FILTER CAP AND THE OIL FILTER HOUSING WAS DISPLACED DURING INSTALLATION (PLACED IN THE INCORRECT GROOVE) AND CUT WITH A 1" PIECE COMPLETELY LOOSE. THERE WAS ALSO COPIOUS AMOUNTS OF METAL CONSISTENT WITH CONNECTING ROD AND CRANKSHAFT MAIN BEARINGS IN BOTH THE CAP AND THE HOUSING.. THE OIL PRESSURE WARNINGS ARE GONE. THERE ARE NO ABNORMAL NOISES AT IDLE. THE INTERNAL ENGINE DAMAGE ALREADY DONE AND THE ACCELERATED FUTURE DAMAGE MAKES THIS ENGINE A TICKING TIME BOMB. NO ABUSE. NO IMPACT DAMAGE. NO OTHER FAILURES WERE SEEN OR DEMONSTRATED AT THE TIME OF THE INSPECTION.

Measurements

Cause of failure

INTERNAL ENGINE DAMAGE DUE TO A LACK OF LUBE CAUSED BY AN IMPROPER REPAIR AT THE LAST OIL CHANGE SERVICE.

Recommendations for Repair

REPLACE ENGINE(THE IMMINENT FAILURE OF THIS ENGINE MAKES REPLACEMENT NOW VALID).

Images