Order Information
Client
TEAM CAR CARE/JIFFY LUBE
Claim ID
35126
Order Date
5/31/2023 10:33:04 AM
Inspector
BP201
Contract Number
6034010216
Insured Party
THERSESA STANLEY
Vehicle Year
2020
Vehicle Make
LINCOLN
Vehicle Model
NAVIGATOR
Vehicle VIN Number
5LMJJ2TT0LEL11690
Vehicle Mileage
61318
Inspection Location
Name
AUTOMATION FORD UNION
Address
4355 JONESBORO RD
City
UNION CITY
State, Zip
GA, 30291
Phone
7704733007
Contact(s)
Matt
Adjuster Name
JENNIFER SPEELMAN
Extension
3934
Email
JENNIFER.SPEELMAN@JIFFYWORLD.COM
Reason For Inspection
CAN WE GET IMAGE OF OIL FILTER, DRAIN PLUG AND OIL DIPSTICK READING? CAN WE CHECK FOR ANY OIL LEAK BLOWBACK ON UNDERCARRIAGE? CAN WE GET IMAGE OF ODOMETER? CAN WE CHECK FOR ANY SLUDGE IN ENGINE OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK IF THIS ENGINE RUNS OR IF IT IS SEIZED?
Report Information
Location Contact
MATT
Contact Title
MATT
Inspection Date
6/1/2023 12:10:00 PM
Vehicle Year
2020
Vehicle Make
LINCOLN
Vehicle Model
NAVIGATOR <
Current VIN Number
5LMJJ2TT0LEL11690
Vehicle Production Date
06/20
Current Mileage
61318
Vehicle Trim
Labor Rate / Type
242.9900
PROVIDED VERBALLY
Engine Type
3.5 L V-6
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
UAX 4380
Engine Oil Level
Low
Engine Oil Condition
Fair
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
SERVICE CHAMP
Sample Taken
N
Sample Type
Miscellaneous Comments
SERVICE MANAGER COULD NOT FIND THE ORIGINAL REPAIR ORDER AND HAD TO DO A REPRINT OF REPAIR ORDER
Commercial Use
NO
Signage
YES, STICKER ON LEFT SIDE OF REAR WINDOW FROM GEORGIA DEPARTMENT OF TRANSPORTATION INCIDENT RESPONSE UNIT
Modifications
NO
Collision
YES, DENT ON RIGHT FRONT FENDER
Tow Hitch
YES, RECEIVER/INSERT WITH 3 TOW BALLS
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
All Tires Match
NO, TIRES ARE THE SAME SIZE. HAS COOPER ON RIGHT FRONT, HANKOOK ON OTHER 3 CORNERS
Tire Size
285/45R22
Factory Tire Size
285/45R22
Overall Condition
FAIR
Customer Complaint, Date Opened, Shop Name on Repair Order
PERFORM MULTI-POINT INSPECTION
C/S THE VEH ISN’T STARTING HAD NO AUXILIARY POWER WHEN TOWED IN
OPENED 3/22/23 FROM AUTONATION FORD UNION CITY
Facility Repair Order
405402
State of Assembly (be specific)
NO TEAR DOWN
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
BATTERY WAS COMPLETELY DEAD WHEN I ARRIVED. SHOP PORTER CONNECTED JUMP BOX TO BATTERY. WHEN THE IGNITION START BUTTON IS PRESSED, I CAN HEAR CLICKING FROM THE STARTER LIKE THE STARTER IS ENGAGING BUT THE ENGINE IS NOT SPINNING OVER. I CONNECTED MY SCANNER. NO TRANSMISSION CODES. HAS P0299 TURBOCHARGER/SUPERCHARGER UNDER BOOST, STORED, PENDING AND PERMANENT. P0340 CRANKSHAFT POSITION SENSOR A CIRCUIT BANK 1 OR SINGLE SENSOR, STORED. P0344 CAMSHAFT POSITION SENSOR A CIRCUIT INTERMITTENT BANK 1 OR SINGLE SENSOR, STORED. P0345 CAMSHAFT POSITION SENSOR A CIRCUIT BANK 2, STORED AND PERMANENT. P0349 CAMSHAFT POSITION SENSOR A CIRCUIT INTERMITTENT BANK 2, STORED AND PERMANENT. P0365 CAMSHAFT POSITION SENSOR B CIRCUIT BANK 1, STORED. P0369 CAMSHAFT POSITION SENSOR B CIRCUIT INTERMITTENT BANK 1, STORED. P04DB CRANKCASE VENTILATION SYSTEM DISCONNECTED, STORED, PENDING AND PERMANENT. P0524 ENGINE OIL PRESSURE TO LOW, STORED, PENDING AND PERMANENT. P0521 ENGINE OIL PRESSURE SENSOR/SWITCH RANGE/PERFORMANCE, PENDING. THE ENGINE OIL IS BARELY TOUCHING THE END OF THE OIL DIPSTICK. LOOKING UNDERNEATH VEHICLE IN PARKING LOT, I DO NOT SEE ANY SIGNS OF EXTERNAL LEAKS. NO SIGNS OF OIL INSIDE EXHAUST TAIL PIPE. NO SIGNS OF SLUDGE UNDERNEATH OIL FILL CAP
Measurements
Cause of failure
SIGNS WOULD BE CONSISTENT WITH INTERNAL ENGINE FAILURE. WOULD NEED FURTHER TEAR DOWN TO THE ENGINE TO DETERMINE CAUSE OF FAILURE AND EXTENT OF DAMAGE
Recommendations for Repair
FURTHER TEAR DOWN TO ENGINE AND REPAIR AS NEEDED OR REPLACE ENGINE ASSEMBLY
Images
LEFT FRONT
FRONT
RIGHT FRONT
DENT ON RIGHT FRONT FENDER
RIGHT REAR
REAR
TAG
LEFT REAR
INSERT WITH 3 TOW BALLS
STICKER ON LEFT SIDE OF REAR WINDOW
TOP OF ENGINE COMPARTMENT LEFT SIDE
TOP OF ENGINE
TOP OF ENGINE COMPARTMENT RIGHT SIDE
UNDER HOOD LABEL
INSIDE LEFT FRONT
OIL CHANGE STICKER ON WINDSHIELD
DAMAGE TO RADIO SCREEN
LEFT FRONT WINDOW CRACKED
VIN
RECOMMENDED TIRE SIZE
PRODUCTION DATE
ODOMETER
SYSTEM STATUS
NO TRANSMISSION CODES
STORED CODE
STORED CODE
STORED CODE
STORED CODE
STORED CODE
STORED CODE
STORED CODE
STORED CODE
STORED CODE
PENDING CODE
PENDING CODE
PENDING CODE
PENDING CODE
PERMANENT CODE
PERMANENT CODE
PERMANENT CODE
PERMANENT CODE
PERMANENT CODE
MESSAGE ON INSTRUMENT CLUSTER
MESSAGE ON INSTRUMENT CLUSTER
ENGINE OIL DIPSTICK
ENGINE OIL DIPSTICK
ENGINE OIL FILTER
LEFT FRONT TIRE SIZE
LEFT REAR TIRE SIZE
UNDERNEATH FRONT OF ENGINE
END OF ENGINE OIL FILTER
UNDERNEATH FRONT UNDER COVER
LEFT FRONT WINDOW CRACKED
UNDERNEATH TRANSMISSION
UNDERNEATH CENTER
INSIDE LEFT EXHAUST TIP
INSIDE RIGHT EXHAUST TIP
LEFT FRONT TIRE BRAND
LEFT REAR TIRE BRAND
RIGHT FRONT TIRE BRAND
RIGHT FRONT TIRE SIZE
RIGHT REAR TIRE BRAND
UNDERNEATH OIL FILL CAP
INSIDE OIL FILL OPENING ON LEFT SIDE VALVE COVER
CUSTOMER NAME
REPAIR ORDER NUMBER
SHOP NAME
REPAIR ORDER DATE
NO SERVICE HISTORY
COMPLAINT
TOP OF REPAIR ORDER
BOTTOM OF REPAIR ORDER
BACK OF REPAIR ORDER