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Order Information

Client

TEAM CAR CARE/JIFFY LUBE

Claim ID

35087

Order Date

5/19/2023 4:41:30 PM

Inspector

PG401

Contract Number

8176176989

Insured Party

MAURICE GIBSON

Vehicle Year

2016

Vehicle Make

HYUNDAI

Vehicle Model

SONATA

Vehicle VIN Number

5NPE24AF8GH375612

Vehicle Mileage

170846

Inspection Location

Name

JIFFY LUBE

Address

3172 BASSWOOD BLVD

City

FORT WORTH

State, Zip

TX, 76137

Phone

8173067872

Contact(s)

Tim

Adjuster Name

JENNIFER SPEELMAN

Extension

3934

Email

JENNIFER.SPEELMAN@JIFFYWORLD.COM

Reason For Inspection

CAN WE GET IMAGE OF OIL FILTER, DRAIN PLUG AND OIL DIPSTICK READING? CAN WE CHECK FOR ANY OIL LEAK BLOWBACK ON UNDERCARRIAGE? CAN WE GET IMAGE OF ODOMETER? CAN WE CHECK FOR ANY SLUDGE IN ENGINE OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK IF THIS ENGINE RUNS OR IF IT IS SEIZED? CAN WE CHECK FOR NOISE?

Report Information

Location Contact

TIM

Contact Title

TIM

Inspection Date

5/22/2023 5:30:00 PM

Vehicle Year

2016

Vehicle Make

HYUNDAI

Vehicle Model

SONATA<

Current VIN Number

5NPE24AF8GH375612

Vehicle Production Date

01/16

Current Mileage

170846

Vehicle Trim

Labor Rate / Type

175.0000 PROVIDED VERBALLY

Engine Type

2.4L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

LPV2191

Engine Oil Level

Full

Engine Oil Condition

Fair

Coolant Level

Low

Coolant Condition

Fair

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

JIFFY LUBE

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

YES, LARGE DENT IN RIGHT FRONT FENDER JUST BELOW THE HEALD LAMP ASSEMBLY. LARGE DENT JUST BEHIND AND BELOW THE LEFT HEAD LAMP ASSEMBLY

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

205/65/16

Factory Tire Size

SAME

Overall Condition

FAIR

Customer Complaint, Date Opened, Shop Name on Repair Order

THERE IS NO CURRENT REPAIR ORDER ON THIS VEHICLE ACCORDING TO THE ADVISOR. THEY PRINTED OFF THE PREVIOUS REPAIR ORDER WHEN THE OIL CHANGE WAS DONE. JIFFY LUBE

Facility Repair Order

NO REPAIR ORDER

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

VEHICLE HAD THE OIL CHANGED ON 4/21/23 @169491 MILES, INVOICE# 1442

Failed Components and Extent of Damage

TECH STARTED VEHICLE AND INSPECTOR VERIFIED THAT THERE IS A LOUD NOISE FROM THE BOTTOM OF ENGINE THAT SOUNDED ROTATIONAL AND LASTED UNTIL THE ENGINE WAS TURNED OFF. TECH REMOVED THE OIL FILL CAP AND INSPECTOR NOTED THAT THE INSIDE OF THE VALVE COVER AREA SHOWS SIGNS OF BUILD UP AND THE METAL OF THE CYLINDER HEAD IS A DARK PURPLE/BROWN COLOR. NO OBVIOUS SLUDGE SEEN. THE ENGINE OIL SHOWS TO BE APPROXIMATELY ONE QUART OVER FULL AND THE OIL IS VERY DARK. THE TECH STATED THAT THE CUSTOMER CLAIMS TO HAVE PUT FOUR QUARTS OF OIL IN THE VEHICLE VERY RECENTLY. INSPECTOR CANNOT VERIFY THIS, BUT CAN SAY THAT THE OIL IS EXTREMELY DARK FOR HAVING THAT MUCH ADDED RECENTLY. ACCORDING TO THE SPECS AT THE SHOP, THIS ENGINE NEEDS 5.1 QUARTS DURING AN OIL CHANGE. THERE ARE TWO OIL CHANGE STICKERS IN THE WINDSHIELD. ONE IS FROM JIFFY LUBE AND THE OTHER IS A PREVIOUS STICKER FROM WALMART THAT INDICATES THE "NEXT OIL CHANGE" WAS DUE AT 169897 MILES. RACKED VEHICLE AND INSPECTOR NOTED THAT THERE IS A LONG TERM OIL LEAK FROM THE REAR MAIN SEAL AREA. THERE IS DIRT AND DEBRIS STUCK TO THE WET OIL COMING FROM THE ENGINE. THERE IS ALSO BLOW BACK ONTO THE SUB FRAME JUST BEHIND THE ENGINE. INSPECTOR ALSO NOTED THAT THERE IS BUILD UP OF OIL RESIDUE ON THE UNDERCOVER FOR THE ENGINE. INSPECTOR ALSO NOTED THAT THERE IS A NEW(ISH) DRAIN PLUG IN THE ENGINE OIL PAN THAT HAS AN UNBROKEN SEAL ON IT AND THERE IS OIL ON THE SUBFRAME BEHIND THAT, INDICATING THAT THE DRAIN PLUG WAS LEAKING FOR A TIME. THE OIL BLOW BACK DOES NOT EXTEND PAST THE SUBFRAME IN A MEASURABLE AMOUNT. THE OIL FILTER ITSELF IS WRITTEN ON AND APPEARS TO BE TIGHT AND NOT LEAKING. INSPECTOR NOTED THAT THE COOLANT HOSES GOING TO THE COOLER THAT IS PART OF THE OIL FILTER ADAPTER ARE SEEPING COOLANT. TECH REMOVED THE FILTER AND POURED THE CONTENTS OUT. INSPECTOR NOTED THAT THERE IS A SIGNIFICANT AMOUNT OF "GLITTER" IN THE OIL BUT NO LARGE PIECES SEEN. WHILE THE VEHICLE WAS IN THE AIR, INSPECTOR LOOKED INTO THE TAILPIPE AND AT THE REAR BUMPER. THERE ARE NO INDICATIONS OF OIL BLOW OUT FROM THE PIPE AND NO OBVIOUS RESIDUE ON THE REAR OF THE VEHICLE AS WOULD BE EXPECTED IF THE ENGINE WAS BLOWING OIL OUT THE EXHAUST. TECH PULLED CODES AND FOUND TWO UNRELATED CODES(SEE PHOTOS). THE SHOP IS OF THE OPINION THAT THE ENGINE LEAKED/BLEW OUT THE OIL THAT WAS SUPPOSEDLY REPLACED BY THE VEHICLE OWNER. IF THE VEHICLE LOST 3 QUARTS OF OIL(5.1 INSTALLED BY THE SERVICING SHOP, THEN FOUR ADDED BY CUSTOMER WITH THE CURRENT LEVEL BEING ONE QUART OVERFULL, EQUALS 3 QUARTS LOST) BY WAY OF THE DRAIN PLUG AND/OR THE REAR MAIN SEAL, INSPECTOR BELIEVES THAT THERE WOULD BE MUCH MORE BLOW BACK ON THE UNDERCARRIAGE OF THE VEHICLE. ALSO, THE LACK OF BLOW OUT FROM THE TAILPIPE AND/OR THE REAR OF VEHICLE INDICATE THAT THERE IS NOT SIGNIFICANT LOSS THROUGH THE EXHAUST. ANOTHER POSSIBILITY WOULD BE THAT THE ENGINE DIDN'T LOSE OIL AND THE CUSTOMER ONLY ADDED OIL AFTER THE ENGINE STARTED MAKING NOISE. THIS ENGINE PLATFORM IS KNOWN TO HAVE A CONSISTENT PROBLEM WITH ROD/MAIN BEARINGS. SO MUCH SO THAT THERE IS A RECALL FROM THE MANUFACTURER FOR ENGINE REPLACEMENT (GIVEN CERTAIN CRITERIA IS MET ON CERTAIN YEARS/MODELS). ONE POSSIBLE WAY TO DETERMINE IF THE ENGINE FAILURE WAS DUE TO OIL LOSS/LOSS OF PRESSURE WOULD BE TO INSPECT THE ROD/MAIN BEARINGS. IF ONLY ONE BEARING SHOWS TO BE FAILED, THEN IT WOULD INDICATE THAT IT WAS A PART FAILURE. IF THE VEHICLE LOST OIL/PRESSURE, THEN MULTIPLE BEARINGS WOULD SHOW DAMAGE. REMOVING THE OIL PAN TO ACCESS THE BEARINGS WOULD ALSO GIVE THE ABILITY TO INSPECT THE BOTTOM OF THE ENGINE FOR SIGNS OF SLUDGE AND/OR BUILD UP THAT WOULD INDICATE LACK OF MAINTENANCE. NO OTHER FAILURES SEEN OR DEMONSTRATED

Measurements

NONE

Cause of failure

VERIFIED INTERNAL ENIGNE FAILURE DUE TO AN UNKOWN CAUSE

Recommendations for Repair

CONTINUE TEARDOWN TO DETERMINE CAUSE AND EXTENT OF DAMAGE. ULTIMATELY THE ENGINE WILL NEED TO BE REPLACED.

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