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Order Information

Client

HEADSTART WARRANTY

Claim ID

HWG140862-1

Order Date

5/9/2023 5:19:37 PM

Inspector

DD103

Contract Number

HWG140862

Insured Party

SHERICE STRICKLAND

Vehicle Year

2014

Vehicle Make

CHEVROLET

Vehicle Model

TRAVERSE

Vehicle VIN Number

1GNKRHKDXEJ180481

Vehicle Mileage

119738

Inspection Location

Name

RICH HENDRICK CHEVROLET

Address

1500 SAVANNAH HIGHWAY

City

CHARLESTON

State, Zip

SC, 29407

Phone

8433001232

Contact(s)

Patrick E.

Adjuster Name

JOHN

Extension

417

Email

JOHNS@HEADSTARTWARRANTYGROUP.COM

Reason For Inspection

PLEASE INSPECT THE TRANSMISSION FOR INTERNAL FAILURE, INSPECT THE FLUID - ANY FLUID LEAKS/SEEPAGE AND LOCATIONS, IF THERE IS ANY ROAD GRIME BUILD UP. - ANY CODES – HISTORY AND CURRENT. - ANY AND ALL FREEZE FRAME DATA. - ANY AND ALL MODIFICATIONS, INCLUSIVE OF PERFORMANCE, DRIVETRAIN, BODY AND WHEEL/TIRE SIZE. - ANY SIGNS OF COMMERCIAL USE. - ANY SIGNS OF RIDE SHARE SUCH AS UBER, LYFT OR LIMOUSINE. - ANY SIGNS OF RUST OR CORROSION. - ANY SIGNS OF MISUSE OR ABUSE. - ANY SIGNS OF IMPACT OR COLLISION. - ANY SIGNS OR LONG-TERM FAILURE AND/OR CONTINUED OPERATION. - INSPECTOR NEEDS TO TAKE A PHOTO OF ALL SIDES OF THE VEHICLE, THE UNDER CARRIAGE, MOUNTED TIRE SIZE, VIN PLACARD, LICENSE PLATE AND ODOMETER.

Report Information

Location Contact

PATRICK E.

Contact Title

PATRICK E.

Inspection Date

5/19/2023 10:30:00 AM

Vehicle Year

2014

Vehicle Make

CHEVROLET

Vehicle Model

TRANSVERSE<

Current VIN Number

1GNKRHKDXEJ180481

Vehicle Production Date

11/13

Current Mileage

119738

Vehicle Trim

Labor Rate / Type

185.0000 PROVIDED VERBALLY

Engine Type

3.6

Engine Emissions

FEDERAL

Transmission / Model

AUTOMATIC

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

FLORIDA QPVH71

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Poor

Power Steering Level

Full

Power Steering Condition

Good

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

Full

Front Differential Fluid Condition

Good

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

DELCO

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

255/65R18

Factory Tire Size

255/65R18

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

CEL LIGHT ON/ NO REVERSE 4/24/23 RICK HENDRICK

Facility Repair Order

857877

State of Assembly (be specific)

COMPLETE

Related Recalls, TSB's, or Service History

NONE GIVEN

Failed Components and Extent of Damage

DTC CODE P0700 TCM CONTROL REQUEST MIL , DTC P0777 PRESSURE CONTROL SOLENIOD B STUCK ON, DTC P0776 PRESSURE CONTROLVALVE 2 STUCK OFF. NO REVERSE WHEN DRIVEN. FLUID DARK BLACK AND BURNT SIGNS OF DUBRIUS AND METAL SEEN IN FLUID. LEFT STRUT LEAKING FLUID AN FAILS THE BOUNCE TEST. NO SIGNS OF COMMERCIAL USE. NO SIGNS OF RIDE SHARE SUCH AS UBER, LYFT OR LIMOUSINE. NO SIGNS OF RUST OR CORROSION. NO ANY SIGNS OF MISUSE OR ABUSE. NO SIGNS OF IMPACT OR COLLISION.

Measurements

NONE GIVEN

Cause of failure

INTERNAL FAILURE OF THE TRANSMISSION. DUE TO STATE OF ASSEMBLY UNABLE TO DETERMINE FAILURE. STRUT FAILURE LEFT FRONT.

Recommendations for Repair

REPLACE OR REBUILD TRANSMISSION. REPLACE LEFT FRONT STRUT.

Attachments

Description

Upload Date

MECHANICAL

5/21/2023 6:22:34 PM

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