https://app.centroinspection.com/Content/Images/CentroLogo200.png

Order Information

Client

HEADSTART WARRANTY

Claim ID

SWG141666-2

Order Date

5/2/2023 4:39:32 PM

Inspector

PD101

Contract Number

SWG141666

Insured Party

ERNESTO ROGEL

Vehicle Year

2016

Vehicle Make

CHEVROLET

Vehicle Model

TRAVERSE

Vehicle VIN Number

1GNKVHKD3GJ305173

Vehicle Mileage

129622

Inspection Location

Name

BOCH CHEVROLET

Address

381 PROVIDENCE HIGHWAY

City

NORWOOD

State, Zip

MA, 02062

Phone

7816197927

Contact(s)

MIKE

Adjuster Name

JOHN

Extension

417

Email

JOHNS@HEADSTARTWARRANTYGROUP.COM

Reason For Inspection

PLEASE VERIFY THE INCORRECT SHIFTING OF THE TRANSMISSION, ALSO PLEASE CHECK FOR A BROKEN FRONT MOTOR MOUNT - ANY FLUID LEAKS/SEEPAGE AND LOCATIONS, IF THERE IS ANY ROAD GRIME BUILD UP. - ANY CODES – HISTORY AND CURRENT. - ANY AND ALL FREEZE FRAME DATA. - ANY AND ALL MODIFICATIONS, INCLUSIVE OF PERFORMANCE, DRIVETRAIN, BODY AND WHEEL/TIRE SIZE. - ANY SIGNS OF COMMERCIAL USE. - ANY SIGNS OF RIDE SHARE SUCH AS UBER, LYFT OR LIMOUSINE. - ANY SIGNS OF RUST OR CORROSION. - ANY SIGNS OF MISUSE OR ABUSE. - ANY SIGNS OF IMPACT OR COLLISION. - ANY SIGNS OR LONG-TERM FAILURE AND/OR CONTINUED OPERATION. - INSPECTOR NEEDS TO TAKE A PHOTO OF ALL SIDES OF THE VEHICLE, THE UNDER CARRIAGE, MOUNTED TIRE SIZE, VIN PLACARD, LICENSE PLATE AND ODOMETER.

Report Information

Location Contact

MILE

Contact Title

MILE

Inspection Date

5/3/2023 3:11:00 PM

Vehicle Year

2016

Vehicle Make

CHEVROLET

Vehicle Model

TRAVERSE<

Current VIN Number

1GNKVHKD3GJ305173

Vehicle Production Date

3/16

Current Mileage

129653

Vehicle Mileage Originally Submitted as

129622

Vehicle Trim

Labor Rate / Type

155.0000 PROVIDED VERBALLY

Engine Type

3.6

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

9EFO177- MARYLAND PLATE

Engine Oil Level

Low

Engine Oil Condition

Fair

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Fair

Power Steering Level

Full

Power Steering Condition

Fair

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

PARTS MASTER

Sample Taken

Sample Type

Miscellaneous Comments

LOF 3/27/2023 OR 132888

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

FAIR

Hoses

FAIR

All Tires Match

YES

Tire Size

255/65/R18

Factory Tire Size

255/65/R18

Overall Condition

FAIR

Customer Complaint, Date Opened, Shop Name on Repair Order

C/S TRANSMISSION NOT SHIFTING PROPERLY, HESITATES BUCKS AND SLAMS INTO GEAR WORSE AFTER WARMED MULTIPOINT INSPECTION ENGINE MAKES RATTLE SOUND AT START UP 4/14/2023 BOCH CHEVROLET

Facility Repair Order

226040

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

11/04/2022 IN FOR TORQUE CONVERTER SHUDDER CUSTOMER DECLINED WORK AT THAT TIME

Failed Components and Extent of Damage

TRANSMISSION FLUID IS FULL AND FAIR WITH NO METAL OR BURNT ODOR. NO WARNING LIGHTS OR CODES PRESENT WHEN I ARRIVED DURING OR AFTER THE 4 MILE ROAD TEST. CODE P0826 UP DOWN SHIFT SWITCH CIRCUIT WAS STORED ON THE PRINT OUT. TECH DID NOT SCAN THE VEHICLE FOR ME STATING HE ALREADY DID AND THAT THE CODES ARE ON THE PRINT OUT AND THAT IF THERE WAS A CURRENT CODE THE CHECK ENGINE LIGHT WOULD BE ON. ON THE ROAD TEST I VERIFIED THE TRANSMISSION SHIFTS FINE BUT THE TORQUE CONVERTER HAS A HARSH SHUDDER GOING INTO LOCK UP. THERE ARE NO TRANSMISSION FLUID LEAKS. THERE IS A ENGINE OIL LEAK FROM WHAT APPEARS TO THE BE OIL PAN AREA BUT THE TECH DID NOT MENTION IT. THE ENGINE OIL IS LOW ABOUT 1 AND 1/2 QTS. THE ENGINE OIL IS JUST TOUCHING THE BOTTOM OF THE OIL DIPSTICK. THE FRONT MOTOR MOUNT IS NOT SEPARATED OR FAILED BUT IT IS A WEAK. THE ENGINE GOES UP A LITTLE IN THE FRONT WHE POWER BRAKING THE ENGINE BUT IT IS NOT JUMPING. THE TECH DID NOT PUT THE VEHICLE ON A LIFT FOR ME. TECH WANTS TO REPLACE THE TRANSMISSION DUE TO THE MILES. THE TRANSMISSION IS A 6 SPEED 6T75 TRANSMISSION IT IS NOT AN 8 SPEED.

Measurements

Cause of failure

INTERNAL FAILURE OF THE TORQUE CONVERTER. NO FAILURE OF THE FRONT MOTOR MOUNT

Recommendations for Repair

REPLACE THE TORQUE CONVERTER.

Images