Order Information
Client
TEAM CAR CARE/JIFFY LUBE
Claim ID
34931
Order Date
5/2/2023 2:31:51 PM
Inspector
NW102
Contract Number
7022861150
Insured Party
ROSEMARY USIM
Vehicle Year
2020
Vehicle Make
SUBARU
Vehicle Model
OUTBACK
Vehicle VIN Number
4S4BTACC3L3142353
Vehicle Mileage
68575
Inspection Location
Name
SUBARU OF LAS VEGAS
Address
6455 ROY HORN WAY
City
LAS VEGAS
State, Zip
NV, 89118
Phone
7024952100
Contact(s)
Josh
Adjuster Name
JENNIFER SPEELMAN
Extension
3934
Email
JENNIFER.SPEELMAN@JIFFYWORLD.COM
Reason For Inspection
CAN WE GET IMAGE OF OIL FILTER, DRAIN PLUG AND OIL DIPSTICK READING? CAN WE CHECK FOR ANY OIL LEAK BLOWBACK ON UNDERCARRIAGE? CAN WE GET IMAGE OF ODOMETER? CAN WE CHECK FOR ANY SLUDGE IN ENGINE OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE CHECK FOR ANY TROUBLE CODES PRESENT? CAN WE CHECK IF THIS ENGINE RUNS OR IF IT IS SEIZED? CAN WE CHECK THE DRAIN PLUG FOR ISSUES?
Report Information
Location Contact
JOSH
Contact Title
JOSH
Inspection Date
5/4/2023 2:10:00 PM
Vehicle Year
2020
Vehicle Make
SUBARU
Vehicle Model
OUTBACK<
Current VIN Number
4S4BTACC3L3142353
Vehicle Production Date
11/19
Current Mileage
68575
Vehicle Trim
NA
Labor Rate / Type
162.5000
PROVIDED VERBALLY
Engine Type
2.5L
Engine Emissions
CALIFORNIA
Transmission / Model
CVT
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
725U27 NV EXP 04/23
Engine Oil Level
Low
Engine Oil Condition
N/A
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
PUROLATOR
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
225/65R17
Factory Tire Size
225/65R17
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
JIFFY LUBE CHANGED OIL, DRAIN PLUG FELL OUT ON ROAD, 03/30/2023, SUBARU LAS VEGAS
Facility Repair Order
332263
State of Assembly (be specific)
NO TEARDOWN
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
NO DTCS AVAILABLE. ENGINE SEIZED SOLID. DRAIN PLUG MISSING. OIL FILTER IN PLACE, NO LEAKS. OIL PAN THREADS ARE CLEAN. NO SIGNS OF IMPACTS. BLOWBACK THE LENGTH OF THE CAR WITH SPATTER ON TAILGATE. NO SIGNS OF SLUDGE OR PREVIOUS LEAKS. TAILPIPE CLEAN, NO SIGNS OF CONSUMPTION. APPEARS DRAIN PLUG MAY NOT HAVE BEEN TORQUED ALLOWING IT COME LOOSE AND FALL OUT DRAINING OIL.
Measurements
Cause of failure
INTERNAL ENGINE DAMAGE DUE TO LACK OF OIL RESULTING FROM IMPROPERLY TORQUE DRAIN PLUG
Recommendations for Repair
REPLACE ENGINE
Images
REPAIR ORDER
REPAIR ORDER
VIN
MILES
VIN PLACARD
TIRE PLACARD
LF
LF TIRE
LR TIRE
LR
LR
PLATE
RR
RF
VECI LABEL
BRAKE FLUID
OIL FILTER
OIL FILTER
OIL FILTER
NO LUBE STICKER
OIL CAP
OIL FILL
ENGINE OIL
ENGINE
ENGINE AREA
OIL SPATTER ON REAR
NO DTCS
BLOWBACK
UNDERSIDE
BLOWBACK
DRAIN PLUG MISSING
DRAIN PLUG MISSING
BLOWBACK
BLOWBACK
BLOWBACK
BLOWBACK
BLOWBACK
BLOWBACK
TAILPIPE CLEAN
OIL SPATTER ON REAR
UNDERSIDE
REPAIR ORDER