Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10986518-2
Order Date
4/18/2023 4:02:07 PM
Inspector
AL201
Contract Number
VSC10160649
Insured Party
SAMSON PIERRE
Vehicle Year
2003
Vehicle Make
HUMMER
Vehicle Model
H2
Vehicle VIN Number
5GRGN23U93H137713
Vehicle Mileage
138,960
Inspection Location
Name
SPEEDY AUTO TECH
Address
5755 FUNSTON STREET
City
HOLLYWOOD
State, Zip
FL, 33023
Phone
9543092521
Contact(s)
GERALD
Adjuster Name
PATTY
Extension
1412
Email
PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
** 2ND INSPECTION -- SEE CL10986518 **
CUSTOMER:
STATEMENT-- SAMMY- (SON) // EVERY TIME WHEN PUTS IN REVERSE STEERING WHEEL GETS HARD --1ST NOTICED- 2 MONTHS AGO
SHOP : TEST DROVE. VISUAL INSPECTION. TRANSFER CASE FAILED. FLUID FULL & BURNT. NO LEAKS. NO CODES. TOOK FLUID SAMPLE, FOUND METAL DEBRIS IN THE FLUID.
SHOP HAS TRANFER CASE AND DIFFERENTIAL T/D DONE
** CHECK FOR LACK OF LUBRICATION **
** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP **
HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE
IF CODES LISTED IN CAR FOR FAILURE, THE SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS, VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE.
CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, OR TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?
Report Information
Location Contact
GERALD
Contact Title
GERALD
Inspection Date
4/19/2023 11:00:00 AM
Vehicle Year
2003
Vehicle Make
HUMMER
Vehicle Model
H2<
Current VIN Number
5GRGN23U93H137713
Vehicle Production Date
4/304
Current Mileage
138962
Vehicle Mileage Originally Submitted as
138,960
Hour Meter Reading
0.0
Vehicle Trim
Labor Rate / Type
140.0000
PROVIDED VERBALLY
Engine Type
6.2
Engine Emissions
FEDERAL
Transmission / Model
AUTO
Wheel Drive Type
FOUR WHEEL DRIVE (4X4)
Vehicle Plate #
FLA
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
Full
Transmission Condition
Good
Power Steering Level
Full
Power Steering Condition
Good
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
Drained
Front Differential Fluid Condition
Poor
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
Drained
Transfer Case Condition
Poor
Oil Filter Brand
GM
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
YES, TIRES ARE 37X13.50/22
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
OLD
Hoses
OLD
All Tires Match
YES
Tire Size
37X13.50/22
Factory Tire Size
315 70 17
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
CS:NOISE IN FRONT, NO MOVEMENT (COMPLAINTS TOLD TO INSPECTOR AND NOT ON RO)
Facility Repair Order
NA
State of Assembly (be specific)
FRONT DIFF /TRANSFER CASE REMOVED
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
INSPECTOR ARRIVED FOR THE REINSPECTION AND THE UNIT WAS IN THE SHOP WITH THE TRANSFER CASE REMOVED. THIS IS THE 4484 CASE. WE NOTED THERE WAS METAL IN THE CASE AND THE GEARING HAD SOME WEAR WITH SLIGHT BURNING ON THE REAR AND FRONT SHAFT. THE PLANETARY GEARS HAD A LARGE AMOUNT OF METAL PRESENT. THE REMAINING FLUID WAS BLACK. THE CHAIN APPEARS LOOSE AND AN EXACT MEASUREMENT WAS NOT TAKEN. RF SHOWED THE AXLE WHICH HE STATED WAS DAMAGED. ON THE PRIOR INSPECTION THE AXLE SPUN FREELY WHEN IN GEAR. THE PINION APPEARED TO HAVE SOME BINDING BUT WAS NOT REMOVED FOR DAMAGE ASSESSMENT. THE FRONT DIFF HAD METAL IN THE CASE BUT NOT AS SEVERE AS THE T/CASE. RF REPLACED THE AXLE HE STATED TO DETERMINE IF THE PINION WAS BAD. THE RING GEAR HAD SOME WEAR BUT DONT SEEM SEVERE. RF STATED HE DID NOT SCAN THE VEHICLE BUT NO CODES OR CEL WERE PRESENT WHEN WE HAD THE VEHICLE STARTED. RF HAS NO CLEAR CAUSE OF FAILURE. THIS IS WHAT HE STATED HE WANTS TO REPLACE THE DIFF AND THE T CASE.
Measurements
Cause of failure
RF HAS NO CLEAR CAUSE OF FAILURE. THIS IS WHAT HE STATED HE WANTS TO REPLACE THE DIFF AND THE T CASE. THERE ARE OVERSIZED TIRES ON THE VEHICLE WHICH WOULD BE A CONTRIBUTING FACTOR OF ACCELERATED WEAR OF COMPONENTS AND SOME FLUID WAS PRESENT. IT DOES NOT APPEAR IT WAS RUN LOW ON FLUID AND THERE WERE NO LEAKS NOTED. BOTH UNITS WERE NOT FULLY DISASSEMBLED AND NO ACTUAL FAILED COMPONENT WAS SHOWN. FURTHER DIAG AND TEARDOWN ARE REQUIRED TO DETERMINE WHAT FAILED.
Recommendations for Repair
TO BE DETERMINED
Images
VEHICLE
VEHICLE
VEHICLE TIRES LARGER THAN SPEC
VEHICLE
VEHICLE
VEHICLE UNDER CARRIAGE
NEW AXLE REPLACED
PS AXLE
VIN
ODO
TIRE SIZE LARGER
ENGINE
TRANSFER CASE
METAL IN THE CASE
PINION
SHAFT COUPLER
OIL LEAK
PINION POSSIBLE DAMAGE IN THE BERINGS
OLD AXLE
OLD AXLE
DIFF FLUID
RING GEAR HAS SLIGHT SPLINE WEAR
PINION FEELS LIKE THERE IS A BIND
METAL IN THE SEAL
NEW AXLE
PLANET. NOTE METAL
METAL IN CASE
METAL IN CASE
PLANET GEARS
PLANET GEARS
NOTE DISCOLORATION
NOTE DISCOLORATION ON SPLINES AND WEAR ON THE SHAFT
FLUID IN THE T CASE
SPLINE DISCOLORATION
SPLINE DISCOLORATION
METAL ON THE MAGNET
POSSIBLE LEAKAGE MAY HAVE OCCURRED DURING TEAR DOWN
PLANET GEARS W METAL
PLANET GEARS W METAL
SPLINES
SHIFT SPLINES
RO