Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10941255
Order Date
3/6/2023 1:56:12 PM
Inspector
FP103
Contract Number
VSC10172096
Insured Party
MARIE DELEON
Vehicle Year
2013
Vehicle Make
TOYOTA
Vehicle Model
RAV4 XLE
Vehicle VIN Number
2T3RFREV0DW108652
Vehicle Mileage
140168
Inspection Location
Name
UNCLE'S TRANSMISSION SERVICE
Address
5 LARCH ST
City
SMITHFIELD
State, Zip
RI, 02917
Phone
4012311611
Contact(s)
ANTHONY
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
****DETERMINE IF LONG TERM FAILURE OR RECENT. PURCHASE DATE WAS: 1/5/2023 @ 138,610 MILES**** CUSTOMER NOTICED ISSUE ON 1/18/23 PER STATEMENT ****
CUSTOMER COMPLAINT- ENGINE REVVING GOING INTO 3RD GEAR
SHOP FINDINGS- PASSED LINE PRESSURE TEST, NO CODES, TEARDOWN FOUND - PLANETARY AND SPRAG FAILED. SHP RECOMMENDS REPLACE TRANSMISSION
PER SHOP TRANSMISSION IS TORN DOWN, PLEASE CALL SHOP TO VERIFY THE TECH AND VEHICLE ARE READY FOR INSPECTION INSPECT AND DETERMINE IF PRIOR TO CONTRACT/LONG TERM FAILURE- AND THE ROOT CAUSE OF FAILURE, SECONDARY DAMAGE, AND ANY DAMAGE CAUSED BY THE ROOT FAILURE. INSPECT FOR FAILURE CAUSED BY LACK OF LUBRICATION, CONTINUED OPERATION DAMAGE, OVERHEATING, WATER INGESTION INSPECT FOR SIGNS OF BUSINESS, COMMERCIAL, UBER, LYFT, OR TAXI USE, AND AFTERMARKET MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE? PLEASE SHOW ALL FAILURES WITH PICTURES AND LABEL
Report Information
Location Contact
ANTHONY
Contact Title
ANTHONY
Inspection Date
3/7/2023 11:53:00 AM
Vehicle Year
2013
Vehicle Make
TOYOTA
Vehicle Model
RAV4<
Current VIN Number
2T3RFREV0DW108652
Vehicle Production Date
10/13
Current Mileage
140,168
Vehicle Mileage Originally Submitted as
140168
Vehicle Trim
XLE
Labor Rate / Type
120.0000
PROVIDED VERBALLY
Engine Type
L-4
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
1LI579
Engine Oil Level
N/A
Engine Oil Condition
N/A
Coolant Level
N/A
Coolant Condition
N/A
Transmission Level
Drained
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
N/A
Brake Fluid Condition
N/A
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
CARTRIDGE
Sample Taken
N
Sample Type
Miscellaneous Comments
1. VEHICLE IS ON THE LIFT AND CANNOT BE LOWERED.
NO DASH VIN PICTURE
NO OIL LEVEL CHECKED
NO BRAKED FLUID LEVEL CHECKED
NO PHOTO OF ODOMETER
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
DRIVEN
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
225/65/17
Factory Tire Size
225/65/17
Overall Condition
AVERAGE
Customer Complaint, Date Opened, Shop Name on Repair Order
R&R TRANSMISSION
FLUSH TRANSMISSION COOLER SYSTEM
02/22/2023
UNCLES TRANSMISSION SERVICE ,INC
Facility Repair Order
8652
State of Assembly (be specific)
THE TRANSMISSION ASSEMBLY IS REMOVED ..
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
1. THE TECHNICIAN DEMONSTRATED THE SPRAG FAILED AND IS IN PIECES
2. THE TWO CLUTCH PACKS C1 AND C2 PLATES AND CLUTCHES ARE BURNED IT IS SECONDARY DAMAGE.
3. AT THE TIME OF THIS INSPECTION THERE IS SOME EVIDENCE OF DEBRIS ON THE TRANSMISSION PAN MAGNETS.
4. AT THE TIME OF THIS INSPECTION THERE IS NO EVIDENCE OF LONG TERM FAILURE.
5. PRIOR TO THIS INSPECTION THE TRANSMISSION FLUID WAS DRAINED IT WAS FULL.
6. AT THE TIME OF THIS INSPECTION THERE IS NO EVIDENCE OF WATER INGESTION.
7. AT THE TIME OF THIS INSPECTION THERE IS NO EVIDENCE OF UBER/LYFT OR TAXI.
8.AT THE TIME OF THIS INSPECTION THERE IS NO EVIDENCE OF COMMERCIAL USE.
9.THERE ARE NO MODIFICATIONS.
Measurements
Cause of failure
FAILURE OF THE FORWARD SPRAG CAUSING IT TO COME APART. SUBSEQUENT OVEHEATING OF THE FORWARD CLUTCHES AND CONTAMINATION TO THE UNIT FROM CONTINUED OPERATION. FAILURE APPEARS SHORT TERM AS THERE IS LIMITED CLUTCH DAMAGE
Recommendations for Repair
1. REPLACE TRANSMISSION ASSEMBLY
Images
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
BACK OF REPAIR ORDER
ENGINE BAY
FRONT OF VEHICLE
LEFT SIDE OF VEHICLE
ENGINE PLACARD
DOOR VIN TAG
TIRE PLACARD
RT SIDE OF VEHICE
UNDER CARRIAGE LOOKING REARWARD
OIL PAN AND OIL FILTER
LEFT FRONT TIRE SIZE
LEFT REAR TIRE SIZE
REAR OF VEHICLE
LEFT SIDE OF VEHICLE
RT SIDE OF VEHICLE
UNDER CARRIAGE LOOKING REARWARD
UNDER CARRIAGE LOOKING FORWARD
REAR DIFFERENTIAL
FIREWALL SIDE OF ENGINE
ENGINE SIDE OF RADIATOR
LEFT SIDE OF FRONT GLASS
FRONT GLASS
REAR GLASS
FRONT GLASS
RT SIDE OF VEHICLE
FRONT OF VEHICLE
LEFT SIDE OF VEHICLE
CLUTCH PACK
CLUTCH PACK
SPRAG ASSEMBLY
SPRAG CAGE
SPRAG ROLLERS
VALVE BODY
TORQUE CONVERTER
TRANSMISSION PAN MAGNETS
SPRAG ROLLERS
REAR OF TRANSMISSION
PLANETARY GEARS
TRANSMISSION TAG
TRANSMISSION DISASSEMBLED
ILLUSTRATION OF FORWARD CLUTCH ASSEMBLY