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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10926077

Order Date

2/22/2023 9:51:19 AM

Inspector

AL201

Contract Number

VSC10163805

Insured Party

BREANNA BURNS

Vehicle Year

2012

Vehicle Make

HYUNDAI

Vehicle Model

ACCENT GLS

Vehicle VIN Number

KMHCU4AE4CU060407

Vehicle Mileage

118309

Inspection Location

Name

PEMBROOK RECONDITIONING

Address

2425 PEMBROOK RD

City

HOLLYWOOD

State, Zip

FL, 33020

Phone

9546685028

Contact(s)

GABRIEL

Adjuster Name

RICK

Extension

1424

Email

DEAN.NOUN@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;KEVIN.BEDNARSKY@PENNWARRANTY.COM;RICK.KERTES@PENNWARRANTY.COM

Reason For Inspection

CUSTOMER STATED SHE HEARD A NOISE. NO SERVICE RECORDS PROVIDED. SHOP HAS ENGINE TORN DOWN. CLAIMS HEAD GASKET FAILURE, THEN LATER, ENGINE FAILURE. PLEASE CALL SHOP TO VERIFY THE TECH AND VEHICLE ARE READY FOR INSPECTION INSPECT AND DETERMINE ROOT CAUSE OF FAILURE, SECONDARY DAMAGE, AND ANY DAMAGE CAUSED BY THE ROOT FAILURE. INSPECT FOR FAILURE CAUSED BY LACK OF LUBRICATION, CONTINUED OPERATION DAMAGE, OVERHEATING, WATER INGESTION INSPECT FOR SIGNS OF BUSINESS, COMMERCIAL, UBER, LYFT, OR TAXI USE, AND AFTERMARKET MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?

Report Information

Location Contact

ALEX

Contact Title

ALEX

Inspection Date

2/23/2023 12:30:00 PM

Vehicle Year

2012

Vehicle Make

HYUNDAI

Vehicle Model

ACCENT<

Current VIN Number

KMHCU4AE4CU060407

Vehicle Production Date

5/11

Current Mileage

118309

Hour Meter Reading

0.0

Vehicle Trim

Labor Rate / Type

100.0000 PROVIDED VERBALLY

Engine Type

1.4

Engine Emissions

FEDERAL

Transmission / Model

AUTO

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

FLA

Engine Oil Level

Drained

Engine Oil Condition

Poor

Coolant Level

Drained

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Good

Power Steering Level

Full

Power Steering Condition

Good

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

YES, THE VEHICLE APPEARS TO BE REPAINTED AND THE FRONT END WAS REPAIRED.

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

STOCK`

Factory Tire Size

195 50 16

Overall Condition

FAIR

Customer Complaint, Date Opened, Shop Name on Repair Order

NO RO WAS AVAILABLE. COMPLAINT WAS TOLD TO INSPECTOR. CS: ENGINE NOISE

Facility Repair Order

State of Assembly (be specific)

ENGINE DISSEMBLED

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

INSPECTOR ARRIVED AN THE VEHICLE WAS IN THE SHOP DISASSEMBLED. ALEX, THE MANAGER SHOWED THE FAILURES/CONCERNS. INSPECTOR NOTED THE PLATE HOLDER HAD THE NAME OF AN AUTO DEALER THAT SHARES THE PROPERTY WITH THIS RF. THERE WERE SEVERAL VEHICLE THAT HAD THE SAME. RF STATED IT WAS SOLD BY THE "DEALER" NEXT DOOR. WE NOTED THE FOLLOWING: THERE WAS SCORING IN CYL # 1 METAL IN THE PICK UP SCREEN CRANK JOURNALS WERE SCORED WITH # 1 BEING THE MOST SEVERE ALL THE ROD BEARINGS WERE SCOURED WITH #1 BEING THE MOST SEVERE. THE CRANK SHAFT AND LOWER COMPONENTS AEE DISCOLORED FROM HEAT. THERE WAS BURNT OIL IN THE PAN ALONG WITH A LARGE AMOUNT OF METAL. THE CAM COVER WAS ALSO VARNISHED/DISCOLORED. THE CAM LOBES WERE SCORED. THE CAMS WERE DISCOLORED (HEAT/VARNISH) THE CAM BEARINGS WERE SCORED. THE OIL PUMP BEARING HAD SCORING. (RF STATED THIS WAS THE FAILURE) NO HEAD GASKET WAS AVAILABLE. RF STATED THERE WAS NO OVERHEAT. THE PISTONS HAD CARBON BUILDUP THE CONNECTING RODS ARE DISCOLORED THE BLOCK AND LOWER MOTOR WAS DISCOLORED WITH BURNT OIL PRESENT. RF STATED NO CODES ON ARRIVAL AND THE OIL WAS FULL IN THE VEHICLE. NONE WAS AVAILABLE. THE VEHICLE LOOKS LIKE THERE WAS REPAINTING OF THE FRONT AND MOST LIKELY THE VEHICLE. THERE WAS SIGNS OF OIL LEAKAGE PRESENT ON THE LOWER MOTOR AND THE ENGINE BAY. RF STATED THE VEHICLE WAS DRIVEN IN WITH A LOUD LOW END KNOCK.

Measurements

Cause of failure

RF STATED THE OIL PUMP WAS THE CAUSE OF FAILURE.THEY SHOWED NO WAY TO SUPPORT THAT. DAMAGES OBSERVED ARE CONSISTEN WITH RUN LOW DUE TO THE OIL LEAKS AND CONTINUED OPEARION WITH LACK OF LUBRICATION

Recommendations for Repair

REPAIR AS NEEDED

Images