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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10934969

Order Date

2/16/2023 1:49:21 PM

Inspector

CW102

Contract Number

VSC074958

Insured Party

ANTONIO MAGALHAES

Vehicle Year

2008

Vehicle Make

MERCEDES BENZ

Vehicle Model

R350

Vehicle VIN Number

4JGCB65E68A074958

Vehicle Mileage

150,459

Inspection Location

Name

LUNG HORN GARAGE

Address

910 NEWARK AVENUE

City

ELIZABETH

State, Zip

NJ, 07208

Phone

9738160804

Contact(s)

LEO

Adjuster Name

PATTY

Extension

1412

Email

PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM

Reason For Inspection

** NOTE: RACK REPLACED FOR LEAK 1/18/23, 370 MILES AGO , VERIFIED REPLACED ** CUSTOMER: ABOUT 15 DAYS AGO, OIL LEAK AND HARD STEERING HE TOOK VEHICLE TO SHOP AND HAD THE RACK AND PINION REPAIR, THE DAY AFTER THIS REPAIR IT WAS STILL LEAKING, SHOP FINDINGS: P/S PUMP , LEAKING FROM THE BOTTOM OF PUMP ALSO THE POWER STEERING RESERVIOR LEAKING ** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP ** HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE IF CODES LISTED IN CAR FOR FAILURE, THE SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS, VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE. CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, OR TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?

Report Information

Location Contact

LEO

Contact Title

LEO

Inspection Date

2/23/2023 6:15:00 PM

Vehicle Year

2008

Vehicle Make

MERCEDES BENZ

Vehicle Model

R350<

Current VIN Number

4JGCB65E68A074958

Vehicle Production Date

12/07

Current Mileage

150,524

Vehicle Mileage Originally Submitted as

150,459

Vehicle Trim

Labor Rate / Type

105.0000 PROVIDED VERBALLY

Engine Type

3.5L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

B11 LRE NJ

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

Low

Power Steering Condition

Good

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

CARTRIDGE

Sample Taken

Sample Type

Miscellaneous Comments

WAS DIFFICULT TO CONTACT FACILITY, EVEN AFTER CONTACT WAS MADE FACILITY MADE NO PREPERATION FOR INSPECTION, WAITING 25 MINUTES FOR FACILITY TO GET VEHILCE AND THEY ALSO HAD NO RO READY FOR INSPECTION

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

255/55R19

Factory Tire Size

255/55R19

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

CS, LEAK

Facility Repair Order

000

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

INSPECTION FOUND FACILITY REPLACED PREVIOULY RACK AND PINION WITH HARD LINES. VEHICLE STILL HAS SEVERE LEAK FROM BEHIND POWER STEERING PUMP PULLEY, LINES MAY ALSO BE LEAKING UNABLE TO VERIFY WITHITHOUT CLEAN UP OF THE FLUID EVERYWHERE. STEERING WAS NOT HARD AND PUMP WAS NOT NOISY. LEAK FROM PUMP HAS BEEN LONG TERM, I FIND NO UNDERSTANDING WHY THE FACILITY COULD NOT IDENTIFY THESE LEAKS ON INTIAL REPAIR.

Measurements

Cause of failure

LEAK FROM PUMP DUE TO SEAL FAILURE. MAY BE AN IMPROPER REPAIR AS THE LEAK IS LONG TERM AND HEAVY, THE RACK MAY NOT HAVE BEEN LEAKING

Recommendations for Repair

REPLACE POEWR STEERING PUMP

Images