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Order Information

Client

THE WARRANTY GROUP

Claim ID

34124694

Order Date

2/15/2023 4:07:46 PM

Inspector

BETRON INC.

Contract Number

34124694

Insured Party

PAMELA CARROLL

Vehicle Year

2014

Vehicle Make

DODGE

Vehicle Model

DURANGO

Vehicle VIN Number

EC590945

Vehicle Mileage

111681

Inspection Location

Name

MYERS AUTO GROUP BROOKSVILLE CDJR LLC

Address

14358 CORTEZ BLVD

City

BROOKSVILLE

State, Zip

FL, 34613

Phone

3525971265

Contact(s)

JEFF

Adjuster Name

ROBERT VAVRICK

Extension

18002619962

Email

Reason For Inspection

INSPECT/CONFIRM ENGINE OVERHEATING CONDITIONCHECK COOLING FAN OPERATION. CHECK HYDROCARBONS CHECK FOR LIFTER NOISESIGNS OF OVERHEATING?ANY FAULT CODES ??ANY SIGNS OF ABUSE, MODIFICATIONS, COMMERCIAL USE OR ANY OTHER OUTSIDE INFLUENCE THAT MAY HAVE CAUSED FAILURESOIL/COOLANT LEVEL/CONDITION?COOLANT/WATER JUGS IN VEHICLE?WATER PUMP, RADIATOR, AND THERMOSTAT RECENTLY REPLACED? SUSPECTED CAUSE OF FAILURE?

Report Information

Location Contact

JEFF

Contact Title

JEFF

Inspection Date

2/16/2023 3:30:00 PM

Vehicle Year

2014

Vehicle Make

DODGE

Vehicle Model

DURANGO<

Current VIN Number

1C4SDHCT3EC590945

Vehicle VIN Number Originally Submitted as

EC590945

Vehicle Production Date

07/14

Current Mileage

111681

Vehicle Trim

Labor Rate / Type

179.0000 PROVIDED VERBALLY

Engine Type

5.7

Engine Emissions

FEDERAL

Transmission / Model

AUTOMATIC

Wheel Drive Type

REAR WHEEL DRIVE (RWD)

Vehicle Plate #

Z41-4GP

Engine Oil Level

Low

Engine Oil Condition

Poor

Coolant Level

Low

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

N/A

Sample Taken

Sample Type

Miscellaneous Comments

NONE

Commercial Use

Signage

Modifications

Collision

Tow Hitch

YES, CLASS III

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

Tire Size

265-50R-20

Factory Tire Size

SAME

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

VEHICLE OVERHEATED. REPLACED WATER PUMP, TSTAT, AND RADIATOR, STILL OVERHEATS. ENGINE TICKING NOISE. 2/9/23 BROOKSVILLE CDJ

Facility Repair Order

105958

State of Assembly (be specific)

NO TEARDOWN.

Related Recalls, TSB's, or Service History

NONE

Failed Components and Extent of Damage

THE TRUCK HAS A NEW WATER PUMP, TSTAT AND RADIATOR. ON STARTUP THERE IS AN EXHAUST LEAK RIGHT SIDE. STOPPED AFTER ABOUT 5 MINUTES. ENGINE FAILED A BLOCK TEST. COOLING FANS ARE INOP. HAVE PROPER POWER AND GROUND. NO VISIBLE EXTERNAL LEAKS. OIL 1.5 QTS LOW. NO CODES. NO WATER JUGS SEEN IN THE TRUCK.

Measurements

NONE

Cause of failure

FINDINGS CONSISTENT WITH ENGINE OVERHEATING, MOST LIKELY DUE TO COOLING FANS NOT WORKING CAUSING INTERNAL ENGINE FAILURE.

Recommendations for Repair

PULL HEADS TO DETERMINE CAUSE AND EXTENT OF THE FAILURE.

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