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Order Information
Client
THE WARRANTY GROUP
Claim ID
34148247
Order Date
2/14/2023 12:54:47 PM
Inspector
GEORGE HUBER
Contract Number
34148247
Insured Party
BRUCE JONES
Vehicle Year
2009
Vehicle Make
FORD
Vehicle Model
F350
Vehicle VIN Number
9EA74678
Vehicle Mileage
95138
Inspection Location
Name
CHRISTIAN BROTHERS
Address   
15250 HICKMAN RD
City
CLIVE
State, Zip
IA, 50325
Phone
5154445773
Contact(s)
DANIKA
Adjuster Name
ROBERT VAVRICK
Extension
18002619962
Email

Reason For Inspection
WHAT ARE THE CUSTOMER COMPLAINTS ON THE REPAIR ORDER? DOES THE VEHICLE CRANK AND NOT START? IS THE CHECK ENGINE LIGHT ON? CODES? ARE THERE METAL SHAVINGS IN THE FUEL SYSTEM? IS THIS FROM THE FUEL INJECTION PUMP FAILING AND CONTAMINATING SYSTEM? ARE THERE ANY LEAKS FROM THE FUEL SYSTEM? ARE THERE SIGNS OF WATER IN THE SYSTEM? IS THERE EXCESSIVE PLAY IN BOTH FRONT WHEEL BEARINGS? ARE THERE ANY MODIFICATIONS? ANY SIGNS OF COMMERCIAL USE?

Report Information
Location Contact
DANIKA
Contact Title
DANIKA
Inspection Date
2/15/2023 12:25:00 PM
Vehicle Year
2009
Vehicle Make
FORD
Vehicle Model
F350<
Current VIN Number
1FTWW31R19EA74678
Vehicle VIN Number Originally Submitted as
9EA74678
Vehicle Production Date
03/09
Current Mileage
95138
Vehicle Trim
Labor Rate / Type
179.9500   PROVIDED VERBALLY
Engine Type
6.4 TURBO DIESEL
Engine Emissions
FEDERAL
Transmission / Model
AUTO
Wheel Drive Type
FOUR WHEEL DRIVE (4X4)
Vehicle Plate #
395321D PERM

Engine Oil Level
Full
Engine Oil Condition
Fair
Coolant Level
Full
Coolant Condition
Good
Transmission Level
Full
Transmission Condition
Good
Power Steering Level
Full
Power Steering Condition
Good
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
CARTRIDGE
Sample Taken
N
Sample Type

Miscellaneous Comments

Commercial Use
YES, SIGNS ON VEHICLE
Signage
YES, WEGNERS ROOFING AND SOLAR.
Modifications
NO
Collision
NO
Tow Hitch
YES, CLASS 3 2 INCH BALL
Towed or Driven In
TOWED
Belts
OKAY
Hoses
OKAY
All Tires Match
YES
Tire Size
225 70 R18
Factory Tire Size
275 70 R18
Overall Condition
GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order
VEHICLE DIED AND HAS A P2291 CODE. ENGINE WOULD ONLY CRANK NOT START. 02.10.2023 CHRISTIAN BROTHERS AUTOMOTIVE

Facility Repair Order
18066

State of Assembly (be specific)
FUEL FILTERS REMOVED.

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage
THE TECH SCANNED THE VEHICLE FOR ME. THERE IS A TROUBLE CODE THAT IS CURRENT P2291 INJECTION CONTROL PRESSURE TOO LOW ENGINE CRANKING. THE TECH ALSO HAS BOTH FUEL FILTERS REMOVED. THE ONE ON THE ENGINE AND THE ONE UNDER THE VEHICLE. BOTH FUEL FILTERS AND THE FUEL FILTER HOUSING HAVE FINE METAL PARTICLES IN THEM. THE FUEL IS IN THE HOUSINGS LOOKS CLEAN EXCEPT FOR THE METAL IN THE FLUID AND NO SIGNS OF WATER IN THE FUEL. I THINK FORD MAKES A KIT WHEN THERE IS METAL CONTAMINATION IN FUEL SYSTEM DUE TO FUEL PUMP FAILURE THAT CONTAINS PUMP LINES AND INJECTORS. THERE IS EXCESSIVE PLAY ON BOTH FRONT INNER WHEEL BEARINGS VERY LOOSE AND EXCESSIVE PLAY IN THE RIGHT FRONT OUTER WHEEL BEARING.

Measurements

Cause of failure
METAL IN THE FUEL FILTERS AND TROUBLE CODE P2291 IS CONSISTENT WITH A INTERNAL FAILURE OF THE HIGH PRESSURE FUEL PUMP. MATERIAL FAILURE DUE TO TIME AND MILES CAUSING EXCESSIVE PLAY ON FRONT WHEEL BEARINGS.
Recommendations for Repair
REPLACE HIGH PRESSURE FUEL PUMP AT THIS TIME I CAN NOT FIND FORDS REPAIR PROCEDURE TO REPLACE LINES AND INJECTORS. REPLACE FRONT WHEEL.

Images

Missing Picture
UNDER VEHICLE

Missing Picture
FUEL FILTER HOUSING UNDER VEHICLE

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UNDER VEHICLE

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OIL LEAKING FROM UPPER REAR OF ENGINE

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OIL LEAKING FROM UPPER REAR OF ENGINE

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RIGHT FRONT INNER WHEEL BEARING AREA

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RIGHT FRONT INNER WHEEL BEARING AREA

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LEFT FRONT INNER WHEEL BEARING AREA

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LEFT FRONT

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RIGHT FRONT

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RIGHT REAR

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SIGNS ON VEHICLE

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SIGNS ON VEHICLE

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LEFT REAR

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SIGN ON VEHICLE

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HITCH

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INSIDE BED

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SIGN ON REAR WINDOW

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TIRE AND WHEEL

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TIRE SIZE

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ENGINE COMPARTMENT

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ENGINE COMPARTMENT

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TROUBLE CODE

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TROUBLE CODE

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EMISSION PLACARD

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VIN TAG

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TIRE SIZE PLACARD

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INSIDE FRONT

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SERVICE STICKER

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INSIDE REAR

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ODOMETER

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ENGINE COMPARTMENT

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FUEL IN HOUSING LOOKS GOOD

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FINE METAL IN FILTER HOUSING

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FINE METAL IN FILTER HOUSING

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FINE METAL IN FILTER HOUSING

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FINE METAL IN FILTER HOUSING

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FINE METAL IN FILTER HOUSING

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FUEL FILTER

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FINE METAL IN FUEL FILTER

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FINE METAL IN FILTER HOUSING

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FINE METAL IN FUEL FILTER

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FINE METAL IN FUEL FILTER

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REPAIR ORDER

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REPAIR ORDER

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CUSTOMER COMPLAINT

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REPAIR ORDER

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REPAIR ORDER

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REPAIR ORDER

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REPAIR ORDER

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REPAIR ORDER

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VEHICLE ON A LIFT IN THE SHOP

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FRONT SUSPENSION

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REAR SUSPENSION

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FRONT SUSPENSION

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FRONT SUSPENSION

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BLOCK UNDER REAR SPRINGS

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BLOCK UNDER REAR SPRINGS

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BLOCK UNDER REAR SPRINGS

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