Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10907606
Order Date
2/1/2023 9:50:30 AM
Inspector
PD101
Contract Number
VSC10159316
Insured Party
LEXIE SPIEWAK
Vehicle Year
2014
Vehicle Make
HYUNDAI
Vehicle Model
SANTA FE
Vehicle VIN Number
KM8SNDHF0EU036504
Vehicle Mileage
129,206
Inspection Location
Name
TIRE DEPOT
Address
11 WILLARD STREET
City
PEABODY
State, Zip
MA, 01960
Phone
9785311796
Contact(s)
JAMIE
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
CUSTOMER STATEMENT- WAS DRIVING IT AND IT JUST SHUT OFF, WOULDN'T STAY RUNNING UNLESS HELD GAS TO THE FLOOR. ASKED IF HAD ANY WARNING INDICATORS ON SHE SAID THE CHECK ENGINE LIGHT CAME ON AND WAS FLASHING. LIGHT CAME ON AFTER VEHICLE STALLED OUT. SHE THEN HAD IT TOWED TO TIRE DEPOT
SHOP FINDINGS- ORIGINALLY SAID ENGINE WAS SEIZED, THEN SAID IT RAN, TEARDOWN SHOWS SPUN ROD BEARINGS ON CYLINDERS 3 AND 4 RECOMMENDS REPLACING ENGINE. VERIFY CAUSE OF FAILURE. CHECK INITIAL FAILURE. CHECK FOR SIGNS OF CONTINUED OPERATION DAMAGE, LACK OF LUBE, SLUDGE, LACK OF MAINTENANCE. VERIFY ALL FAILED COMPONENTS. CHECK VEHICLE FOR ANY MODIFICATIONS AND SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS.
ALSO, PLEASE CHECK OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?
Report Information
Location Contact
JAMIE
Contact Title
JAMIE
Inspection Date
2/2/2023 2:45:00 PM
Vehicle Year
2014
Vehicle Make
HYUNDAI
Vehicle Model
SANTA FE<
Current VIN Number
KM8SNDHF0EU036504
Vehicle Production Date
10/13
Current Mileage
129206
Vehicle Mileage Originally Submitted as
129,206
Vehicle Trim
Labor Rate / Type
129.9900
PROVIDED VERBALLY
Engine Type
3.3
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
1NLM 66- MASS PLATE
Engine Oil Level
Drained
Engine Oil Condition
Fair
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
CARTRIDGE
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
YES, CLASS 3 FACTORY
Towed or Driven In
TOWED
Belts
FAIR
Hoses
GOOD
All Tires Match
YES
Tire Size
235/60/R18
Factory Tire Size
235/60/R18
Overall Condition
AVERAGE
Customer Complaint, Date Opened, Shop Name on Repair Order
DIAG ENGINE NOISE -VERBAL
01/20/2023 TIRE DEPOT AND AUTO SERVICES
Facility Repair Order
6065
State of Assembly (be specific)
LOWER OIL PAN REMOVED
Related Recalls, TSB's, or Service History
NONE RELATED
Failed Components and Extent of Damage
VERIFIED THERE IS EXCESSIVE FINE METAL IN THE LOWER OIL PAN CONSISTENT WITH A SPUN ROD BEARING. THE ROD BEARING CAP ARE NOT ACCESSIBLE WITH THE UPPER OIL PAN ON. THE PICK UP SCREEN IS FREE AND CLEAR. NO SLUDGE OR VARNISH. NO CODES PRESENT OR STORED AT TIME OF INSPECTION. TECH STATES THERE WERE NO CODES PRESENT OR STORED WHEN THE VEHICLE CAME IN. THERE ARE NO EXTERNAL OIL OR COOLANT LEAKS. THERE IS NO WAY TO TELL WHAT ROD BEARING HAS FAILED WITHOUT THE UPPER OIL PAN REMOVED. I REMOVED THE OIL FILL CAP AND THERE IS NO SLUDGE VISIBLE.
Measurements
Cause of failure
INTERNAL ENGINE FAILURE CONSISTENT WITH SPUN ROD BEARING. FURTHER ENGINE TEAR DOWN IS NEEDED TO VERIFY THE EXACT CAUSE, EXTENT OF DAMAGE AND REPAIRS REQUIRED
Recommendations for Repair
TEAR DOWN TO POINT OF FAILURE AND THEN REPLACE ENGINE.
Images
ENGINE OIL FROM ENGINE TECH SAVED
ENGINE OIL FROM ENGINE TECH SAVED FINE METAL
ENGINE OIL FROM ENGINE TECH SAVED
VEHICLE
ENGINE COMPARTMENT
EMISSION PLACARD
OIL FILL NO SLUDGE VISIBLE
OIL FILL NO SLUDGE VISIBLE
OIL FILL NO SLUDGE VISIBLE
OIL FILL NO SLUDGE VISIBLE
COOLANT LOW
VEHICLE
TIRE SIZE
INSPECTION STICKER
VEHICLE
PLATE AND TOW HITCH
VEHICLE
INTERIOR
VIN
TIRE SIZE PLACARD
ENGINE COMPARTMENT
ODOMETER
ODOMETER
FINE METAL IN PAN
FINE METAL IN OIL PAN
FINE METAL IN OIL PAN
FINE METAL IN OIL PAN
FINE METAL IN OIL PAN
FINE METAL IN OIL PAN
FINE METAL IN OIL PAN
OIL PICK UP CLEAR NO SLUDGE
OIL PICK UP CLEAR NO SLUDGE
OIL PICK UP CLEAR NO SLUDGE