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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10887190

Order Date

1/24/2023 9:03:29 AM

Inspector

BO201

Contract Number

VSC10164079

Insured Party

MARCIA FUKAO

Vehicle Year

2019

Vehicle Make

CHEVROLET

Vehicle Model

SILVERADO 1500 LT

Vehicle VIN Number

1GCRWCEK6KZ251900

Vehicle Mileage

81604

Inspection Location

Name

MDL AUTO SALES AND SERVICES

Address

4818 OLD WINTER GARDEN RD

City

ORLANDO

State, Zip

FL, 32811

Phone

4072034365

Contact(s)

GABRIEL 3214602043

Adjuster Name

PATTY

Extension

1412

Email

PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM

Reason For Inspection

CUSTOMER: ON NOVEMBER 17TH I WAS DRIVING ON THE HIGHWAY IN ALABAMA AND THE CAR STARTED MAKING A STRANGE NOISE. SOME TIME PASSED AND THE CAR STARTED TO SLOW DOWN UNTIL IT STOPPED AND IT WOULDN'T WORK ANYMORE, I THOUGHT IT WAS GASOLINE BUT I HAD A FULL TANK. SHOP FINDINGS: HEAD US OFF THE TIMING CHAIN , INTAKE CAMSHAFT SPROCKET HAS TEETH MISSING , CHAIN IS BROKEN THE BOLT ON THE EXHAUST CAM BACKED OUT AND HIT THE HEAD. CAUSING THE CHAIN TO BREAK 8 VALVES ARE BENT. ORIGINALLY THE VEHICLE HAD VERY LITTLE COMPRESSION. ** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP ** HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE IF CODES LISTED IN CAR FOR FAILURE, SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS, VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE. SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?

Report Information

Location Contact

GABRIEL

Contact Title

GABRIEL

Inspection Date

1/27/2023 10:30:00 AM

Vehicle Year

2019

Vehicle Make

CHEVROLET

Vehicle Model

SILVERALDO<

Current VIN Number

1GCRWCEK6KZ251900

Vehicle Production Date

2/19

Current Mileage

81604

Hour Meter Reading

0.0

Vehicle Trim

Labor Rate / Type

120.0000 PROVIDED VERBALLY

Engine Type

2.7 T

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

REAR WHEEL DRIVE (RWD)

Vehicle Plate #

39D EQD

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Drained

Coolant Condition

N/A

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

Sample Taken

Sample Type

Miscellaneous Comments

THERE WAS NO REPAIR ORDER .NO LIFT AVAILABLE, INSPECTION PERFORMED IN PARKING AREA. BATT WAS REMOVED , COULD NOT VERIFY ODO

Commercial Use

Signage

Modifications

YES, MUD GUARDS. OVERSIZE TIRES ,

Collision

Tow Hitch

YES, FACTORY

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

Tire Size

28570 17

Factory Tire Size

255 70 17

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

1 25 23 MDL AUTO SALES VEHICLE MAKING STRANGE NOISE , THEN SHUT OFF

Facility Repair Order

NO REPAIR ORDER

State of Assembly (be specific)

CYL HEAD REMOVED

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

COULD NOT VERIFY DTC, BATTERY WAS REMOVED WITH TEAR DOWN . I VERIFIED THE OIL LEVEL WAS FULL, CLEAN NO SLUDGE, NO METAL CONTAMINATION OR COOLANT INTERMIX, NO EVIDENCE OF OVERHEAT. I VERIFIED CYL WALLS.1,2,3,4 WERE GOOD, NO SCORING ,NO HOT SPOTS. I VERIFIED THE PISTONS WERE NOT DAMAGED, NO VISUAL CONTACT MARKS ON THE THE TOP OF THEM , NO DAMAGE TO THE TURBO ,THE IMPELLER SPINS FREELY , NO PLAY IN THE SHAFT. I DEMO THE EXHAUST CAM PHASER SCREW BACKED OUT OF THE BACK OF THE UNIT AND WEDGED AGAINST THE TOP OF THE CYL .HEAD . THERE WAS NO DAMAGE TO THE CYL HEAD WHERE THE SCREW MADE CONTACT. I VERIFIED THE TEETH ON THE CAM PHASER WERE STRIPPED OFF, I VERIFIED THE TIMING CHAIN BROKE. NO DAMAGE TO THE TENSIONER OR GUIDES . THERE WAS NO DAMAGE TO THE INTAKE CAM PHASER, THERE WAS NO METAL INTERMIX IN THE CYL HEAD . NO DAMAGE TO THE CAMSHAFTS OR LOBES .TECH ATTEMPTED TO DEMO BENT INTAKE VALVES WITH SOAP AND SHOP AIR THROUGH THE INTAKE PORTS. SOME LEAKAGE SEEN BUT THIS DOES NOT CONFIRM THE VALVES ARE BENT. I DID NOT VISUALLY SEE ANY CONTACT MARKS ON THE VALVES OR PISTONS.

Measurements

Cause of failure

EXHAUST CAM PHASER ASSEMBLY SCREW FASTENER BACKED OUT OF CAM PHASER AND LODGED INTO CYL HEAD CAUSING SUBSEQUENT TIMING CHAIN BREAK AND DAMAGE TO THE SPROCKET. FURTHER DIAGNOSIS IS NEEDED TO VERIFY IF THERE IS ACTUAL VALVE DAMAGE, NONE SEEN CURRENTLY.

Recommendations for Repair

REPLACE EXHAUST CAM PHASER REPLACE TIMING CHAIN

Images