Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10873599
Order Date
1/9/2023 1:58:12 PM
Inspector
TD101
Contract Number
VSC10113215
Insured Party
JERRY JOHNSON
Vehicle Year
2008
Vehicle Make
MERCEDES BENZ
Vehicle Model
S CLASS S550
Vehicle VIN Number
WDDNG86X88A154584
Vehicle Mileage
204,257
Inspection Location
Name
AAMCO TRANSMISSION.
Address
3330 N. MILITARY HWY.
City
NORFOLK
State, Zip
VA, 23518
Phone
7578550118
Contact(s)
LEE
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
CUSTOMER STATEMENT- ABOUT TWO WEEKS AGO ON THE INTERSTATE HE GOT OFF AND WHEN STOPPING AT THE LIGHT WHEN HE WENT TO ACCELERATE THE VEHICLE WOULD'NT MOVE. NO WARNING LIGHTS ON, HAD VEHICLE TOWED TO HIS HOUSE, THEN TO THE SHOP
SHOP FINDING- CODES- P0016, P0017. TRANS TORN DOWN TO COF. TEAR DOWN SHOWS TORQUE CONVERTER FAILURE, CAME APART TOOK OUT THE PUMP, K2 DRUM PISTON, STEELS AND CLUTCHES. SHOP ALSO STATES VEHICLE NEEDS TWO FRONT AXLES, TORN BOOTS ADVISED BOOTS ARE NOT LISTED FOR COVERAGE. ( PREVIOUS REPAIR- TORQUE CONVERTER REPLACED CL10178330 10/21/19 @ 175,851 MILES)
HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE. PLEASE VERIFY IF CONTINUED OPERATION OF FAILED TORQUE CONVERTER MAY HAVE CAUSED INTERNAL DAMAGE TO PUMP AND CLUTCH DRUM.
IF CODES LISTED IN CAR FOR FAILURE, PLESE RECORD. SHOP NEEDS TO DEMONSTRATE ALL TESTING. VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE. PLEASE INCLUDE PHOTOS OF CV BOOTS FOR FAILURE/CRACKS
SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS
CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?
Report Information
Location Contact
LEE
Contact Title
LEE
Inspection Date
1/10/2023 2:00:00 PM
Vehicle Year
2008
Vehicle Make
MERCEDES
Vehicle Model
S5 50<
Current VIN Number
WDDNG86X88A154584
Vehicle Production Date
006/0
Current Mileage
204257
Vehicle Mileage Originally Submitted as
204,257
Vehicle Trim
Labor Rate / Type
175.0000
PROVIDED VERBALLY
Engine Type
5.5 DUAL OVERHEAD CAM V8
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
TUC BLS VIRGINIA EXPIRES APRIL 2023
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
Drained
Transmission Condition
Poor
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
CARTRIDGE
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
YES, WHEELS AND TIRES
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
255/30R 22
Factory Tire Size
255/40R 19
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
NOT MOVING
Facility Repair Order
1176676
State of Assembly (be specific)
TRANSMISSION REMOVED AND DISASSEMBLED
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
NO EXTERNAL LEAKS NO PHYSICAL DAMAGE.
CODE P0016 CAMSHAFT A CRANKSHAFT CORRELATION CODE RECORDED. NOT RELATED TO FAILURE.
FRONT AXLE HALF SHAFTS HAVE TORN CV BOOTS AND ARE THROWING GREASE.
TRANSMISSION IS DISASSEMBLED.
TRANSMISSION IS FULL OF METAL AND CLUTCH FIBER. METAL IS FROM INTERNAL TORQUE CONVERTER FAILURE CLOSING SCORING IN THE FRONT PUMP. THE CLUTCH PISTON IN THE K2 DRUM WAS PUSHED PAST THE CLUTCH PISTON SEAL. LIKELY FROM TCM BOOSTING PRESSURE TO COMPENSATE FOR SLIPPAGE.
CLUTCHES AND STEELS ARE SCORED FROM METAL CONTAMINATION.
Measurements
Cause of failure
MATERIAL FAILURE OF TORQUE CONVERTER. WITH SUB- DAMAGE TO THE PUMP, DRUM AND CLUTCH COMPONENTS FROM CONTINUED OPERATION
MATERIAL FAILURE OF FRONT HALF SHAFT BOOTS
Recommendations for Repair
OVERHAUL OR REPLACE TRANSMISSION.
REPAIR HALF SHAFTS
Images
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
RESIDUAL FLUID WITH METAL AND FIBER CONTENT.
METAL AND FLUID
CLUTCH DRUM
PIECE OF PISTON SEAL
CLUTCH PISTON DAMAGED
PUMP ROTOR SCORED
SCORED PUMP
CLUTCH DRUMS
CONVERTER
CONVERTER
CONVERTER
CONVERTER
METAL IN FLUID AND PAN
METAL IN PAN
CLUTCH DRUM
VEHICLE
VEHICLE
VEHICLE
VEHICLE
VEHICLE IDENTIFICATION NUMBER
VEHICLE IDENTIFICATION NUMBER
ODOMETER
TIRE SIZE LABEL
TIRE SIZE LABEL
UUNDERCARRIAGE
UNDERCARRIAGE
VEHICLE
TIRE SIZE MOUNTED
ENGINE COMPARTMENT
ENGINE COMPARTMENT
TORN CV BOOT THROWING GREASE
TOWARD CV BOOT THROWING GREASE