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Order Information

Client

KEMPER INSURANCE/CA

Claim ID

22123920674

Order Date

1/5/2023 12:02:03 PM

Inspector

RA601

Contract Number

Insured Party

MARIA FLORES TORRES

Vehicle Year

2016

Vehicle Make

FORD

Vehicle Model

EXPLORER XLT

Vehicle VIN Number

A44070

Vehicle Mileage

98370

Inspection Location

Name

PACIFIC AUTO REPAIR

Address

2567 E 54TH ST

City

HUNTINGTON PARK

State, Zip

CA, 90255

Phone

3235853610

Contact(s)

Adjuster Name

SAL SOSA

Extension

5623676737

Email

SAL.SOSA@KEMPER.COM

Reason For Inspection

INSURED IS STATING THERE IS WATER IN THE ENGINE. APPEARS TO BE OVERHEAT WITH HEAD WARPAGE. RESERVOIR TANK DOES NOT APPEAR TO HAVE ANY COOLANT PRESENT. INSURED IS CLAIMING VANDALISM. HAVE SHOP DEMONSTRATE ENGINE FAILURE. CODES? INTERMIX? SMOKE FROM TAILPIPE? FLUID LEVELS AND CONDITIONS? LEAKS? ENGINE RUNNABILITY? FORCED ENTRY? ANY SIGNS OF VANDALISM, PRYING AT HOOD? DOES FAILURE APPEAR CONSISTENT WITH VANDALISM OR ANOTHER SOURCE?

Report Information

Location Contact

JUAN

Contact Title

JUAN

Inspection Date

1/6/2023 3:30:00 PM

Vehicle Year

2016

Vehicle Make

FORD

Vehicle Model

EXPLORER <

Current VIN Number

1FM5K7D80GGA44070

Vehicle VIN Number Originally Submitted as

A44070

Vehicle Production Date

07/15

Current Mileage

98371

Vehicle Mileage Originally Submitted as

98370

Vehicle Trim

XLT

Labor Rate / Type

190.0000 PROVIDED VERBALLY

Engine Type

3.5L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

REAR WHEEL DRIVE (RWD)

Vehicle Plate #

7NIR358 CALIFORNIA 10 2022

Engine Oil Level

Full

Engine Oil Condition

Poor

Coolant Level

Low

Coolant Condition

Poor

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

OTHER SPIN ON

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

Hoses

Tire Size

245 60R18

Factory Tire Size

SAME

Overall Condition

POOR

Customer Complaint, Date Opened, Shop Name on Repair Order

C/S TRUCK TOWED TO SHOP C/S ENGINE CONTAMINATED W/WATER

Facility Repair Order

5730

State of Assembly (be specific)

NO TEARDOWN

Related Recalls, TSB's, or Service History

NO RECALL NO TSB'S NO SERVICE RELATED HISTORY PRESENTED

Failed Components and Extent of Damage

UPON INSPECTION OF THIS VEHICLE. I INSPECTED THE ENGINE OIL LEVEL AND CONDITION. I FOUND THE ENGINE OIL LEVEL OVER FULL AND THE CONDITION POOR. THE ENGINE OIL HAS AN INTERMIXING OF COOLANT. THE TECHNICIAN THEN STARTED THE ENGINE. THE ENGINE IS RUNNING ROUGH. THERE IS ALSO A NOISE COMING FROM THE ENGINE. I VERIFIED WHILE USING A STETHOSCOPE, WHEN COLD OR HOT THE ENGINE HAS A LOWER-END NOISE. I VERIFIED THE SOUND COMING FROM THE LOWER ENGINE INSIDE THE ENGINE PAN. THE REPAIR FACILITY TECHNICIAN STATED, “WHEN THE VEHICLE ARRIVED, HE USED THE SCAN TOOL TO RETRIEVE FAILURE CODES. I VERIFIED FAILURE CODE P0300 RANDOM MISFIRE ALL CYLINDERS. P0301 CYLINDER MISFIRE #1 DETECTED P0302 CYLINDER MISFIRE #2 DETECTED. . UNABLE TO IDENTIFY LOCATION OF COOLANT LEAK; THERE ARE NO SIGNS OF IMPACT DAMAGE ENGINE RUNS ROUGH, COLD, OR HOT VEHICLE IS IN POOR CONDITION WITH NO SIGNS OF ABUSE MODIFICATIONS OR COMMERCIAL USAGE NO SIGNS OF RECENT REPAIRS OIL FILTER IN FAIR CONDITION. NO OTHER FAILURES WERE FOUND OR DEMONSTRATED.

Measurements

Cause of failure

CONDITIONS VERIFIED ARE INDICATIVE OF AN CYLINDER HEAD GASKET FAILURE. NO EVIDENCE OF DAMAGE FROM VANDALISM, IMPACT OR FROM AN OUTSIDE SOURCE. WATER IN THE FUEL TANK WOULD NOT CAUSE THIS CONCERN.

Recommendations for Repair

REPAIR OR REPLACE ENGINE

Images