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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10869764

Order Date

12/13/2022 2:16:38 PM

Inspector

TD101

Contract Number

VSC10170315

Insured Party

KRISTOPHER CLARKE

Vehicle Year

2014

Vehicle Make

FORD

Vehicle Model

FUSION

Vehicle VIN Number

3FA6P0K91ER140606

Vehicle Mileage

113385

Inspection Location

Name

TRANSMISSION REPAIR AND SERVICE

Address

1330 S. MILITARY HWY

City

CHESAPEKE

State, Zip

VA, 23320

Phone

7574246444

Contact(s)

JOE

Adjuster Name

RICK

Extension

1424

Email

RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM

Reason For Inspection

****DETERMINE IF LONG TERM FAILURE OR RECENT. PURCHASE DATE WAS: 11/19/2022 @ 112,506 MILES**** CUSTOMER STATEMENT- TOOK IN A FEW WEEKS AGO, WHEN DRIVING IT WAS JERKING BETWEEN 2ND AND 3RD GEAR WHEN ACCELERATING, ALSO MAKING A NOISE. ASKED ABOUT WARNING LIGHTS NO LIGHTS WHEN THE VEHICLE WAS RUNNING. CONCERN JUST STARTED HAPPENING HE TOOK IT IN FOR SERVICE WHEN NOTICED. SHOP FINDINGS- WARPED STEELS AND DIRECT/FWD CLUTCH BURNT, TORQUE CONVERTER AND TECM HAVE FAILED. SHOP STATES FLUID IS BLACK/BURNT FROM OVERHEATING AND SLIPPING. PER SHOP NO CODES STORED, ALSO LINE PRESS TEST NOT DONE, JUST TORN DOWN AFTER VERIFYING CONCERN. CHECK FOR LONG TERM FAILURE/PRIOR TO CONTRACT CUSTOMER BOUGHT VEHICLE A FEW WEEKS AGO. HE TOOK VEHICLE IN AFTER ONLY 3 WEEKS OF OWNERSHIP. PLEASE VERIFY AL FAILURES FOUND BY SHOP- FOR OVERHEATING-INPSECT FLUID IN THE EXTERNAL COOLER BYPASS VALVE BEING DARKER THAN THE REST OF THE FLUID, VERIFY TORQUE CONVERTER, TCM, AND CLUTCHES, OVERHEATING. VERIFY PISTON AND PISTON SEAL CONDITION, FOR BEING CRACKED, TORN, BRITTLE, ETC TO DETERMINE IF LONG TERM WEAR. SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS, OR A TRAILER HITCH. DID THESE MODIFICATIONS, IF PRESENT, AFFECT THE FAILURE?

Report Information

Location Contact

JOE

Contact Title

JOE

Inspection Date

12/14/2022 2:00:00 PM

Vehicle Year

2014

Vehicle Make

FORD

Vehicle Model

FUSION<

Current VIN Number

3FA6P0K91ER140606

Vehicle Production Date

euro

Current Mileage

113385

Vehicle Trim

Labor Rate / Type

155.0000 PROVIDED VERBALLY

Engine Type

2.0 TURBO

Engine Emissions

CALIFORNIA

Transmission / Model

6F 35 AUTOMATIC

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

B70665 VIRGINIA 30 DAY

Engine Oil Level

N/A

Engine Oil Condition

N/A

Coolant Level

N/A

Coolant Condition

N/A

Transmission Level

Drained

Transmission Condition

Poor

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

N/A

Brake Fluid Condition

N/A

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

CARTRIDGE

Sample Taken

Sample Type

Miscellaneous Comments

MILEAGES FROM REPAIR ORDER DUE TO DISASSEMBLY AND VEHICLE BEING ON A LIFT WITH A JACK STAND HOLDING UP THE ENGINE.

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

Tire Size

235/40R 19

Factory Tire Size

SAME

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

TRANSMISSION SLIPPING BADLY AND SHIFTING HARD WHEN IT SHIFTS.

Facility Repair Order

135576

State of Assembly (be specific)

TRANSMISSION REMOVED AND DISASSEMBLED

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

NO VISIBLE EXTERNAL LEAKS AND NO PHYSICAL DAMAGE TO TRANSMISSION. TRANSMISSION CLUTCH ASSEMBLIES ARE SEVERELY BURNT. WAVE SPRINGS AND STEEL PLATES ARE WARPED. THERE IS HEAVY METAL CONTAMINATION IN THE VALVE BODY, SOLENOIDS AND TCM. MAIN SHAFT BUSHING IN CASE IS SCORED. EXTERNAL TRANSMISSION COOLER IN FRONT OF VEHICLE HAS HEAVY METAL CONTAMINATION FROM INTERNAL TRANSMISSION FAILURE. THE TORQUE CONVERTER IS FULL OF DEBRIS FROM FAILURE.CLUTCH PISTON SEALS ARE SOFT AND PLIABLE THERE IS NO APPARENT SEAL FAILURE.

Measurements

Cause of failure

INTERNAL TORQUE CONVERTER FAILURE CAUSING CONTAMINATION TO THE UNIT SCORING THE BUSHING AND CONTAMINATION OF THE VALVE BODY. CONTINUED OPERATION RESULTED IN OVERHEATING OF THE CLUTCHES AND WARPAGE OF THE STEELS. INITIAL CONVERTER FAILURE WAS IN PROGRESS PRIOR TO 879 MILES

Recommendations for Repair

OVERHAUL TRANSMISSION.

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