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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10846494

Order Date

12/2/2022 4:10:38 PM

Inspector

RP701

Contract Number

VSC10141639

Insured Party

SHERRY WILLIAMS

Vehicle Year

2012

Vehicle Make

GMC

Vehicle Model

ACADIA

Vehicle VIN Number

1GKKVRED9CJ369923

Vehicle Mileage

178030

Inspection Location

Name

HI TECH TRANSMISSION

Address

2417 PLAINFIELD RD

City

CREST HILL

State, Zip

IL, 60435

Phone

8156097508

Contact(s)

JIM

Adjuster Name

RICK

Extension

1424

Email

RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM

Reason For Inspection

CUSTOMER STATEMENT- / CHECK ENGINE LIGHT CAME ON -- --1ST NOTICED- 2 DAYS AGO (11/15/22) SHOP FINDINGS- P0366-00 / P0455-00, OIL HAS CONTAMINATION TO TO VVT -- DUE TO TIMING CHAIN WORN--- *** CALL TO SET UP INSPECTION- VERIFY IF DAMAGE CAUSED BY CONTINUED OPERATION. VEHICLE WAS DRIVEN IN. THE ONLY CUSTOMER STATEMENT IS CHECK ENGINE LIGHT WAS ON, NOTHING ABOUT RUNNING POORLY DUE TO FAILED CAM/TIMING, OR DAMAGED VALVES. VERIFY CODES AND IF FREEZE FRAME DATA IS PRESENT. SHOP IS STATING PISTON TO VALVE CONTACT AND CONTAMINATED OIL. VERIFY LIFTERS/ROCKERS CONDITION, POSSIBLE WEAR CAUSING ONE TO KICK OUT DURING CONTINUED OPERATION, INSPECT FOR POSSIBLE LACK OF MAINTENANCE, CARBON/SLUDGE BUILD UP. CUSTOMER ONLY SUPPLIED ONE OIL CHANGE RECORD FROM 9/11/22 AT 174,494 MILES. SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS. PLEASE CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, OR MODIFICATIONS. DID THESE MODIFICATIONS IF PRESENT AFFECT THE FAILURE?

Report Information

Location Contact

JIM

Contact Title

JIM

Inspection Date

12/5/2022 11:50:00 AM

Vehicle Year

2012

Vehicle Make

Vehicle Model

ACADIA<

Current VIN Number

1GKKVRED9CJ369923

Vehicle Production Date

07/12

Current Mileage

178030

Vehicle Trim

Labor Rate / Type

195.0000 PROVIDED VERBALLY

Engine Type

3.6

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

CK48264

Engine Oil Level

N/A

Engine Oil Condition

Poor

Coolant Level

Drained

Coolant Condition

Fair

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

AFTERMARKET/CHAMP

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

POOR

Hoses

FAIR

Tire Size

255/60R19

Factory Tire Size

255/60R19

Overall Condition

FAIR

Customer Complaint, Date Opened, Shop Name on Repair Order

CEL CAM ON. 12/1/22 A AND A TECH TRANSMISSION AND AUTO REPAIR.

Facility Repair Order

3008

State of Assembly (be specific)

RT CYLINDER HEAD IS REMOVED.

Related Recalls, TSB's, or Service History

NONE RELATED SHOWN

Failed Components and Extent of Damage

TECH DEMONSTRATED THE RT SIDE EXHAUST VVT ACTUATOR IS DAMAGED AND THE TIMING CHAIN IS BROKEN. NO OBVIOUS DAMAGE TO PISTONS FROM CONTACT WITH VALVES. UNKNOWN WHEN/HOW CHAIN BROKE. VVT ACTUATOR HAS COME APART AND MAY HAVE CONTACTED BROKEN CHAIN. . ENGINE WOULD NOT HAVE RUN WITH CHAIN BROKEN ON THE RT SIDE. VEHICLE COULD NOT HAVE BEEN DRIVEN IN WITH BROKEN CHAIN. CANNOT SEE ANY OBVIOUS BENT VALVES OR PISTON TO VALVE IMPACT MARKS.THE ENGINE HAS SEVERE LONG TERM OIL LEAKS AND ROAD GRIME BUILD UP. ALTERNATOR/A/C COMPRESSOR AND BELT/TENSIONER ARE COATED ON OIL GRIME FROM LONG TERM LEAKS. POSSIBLE RUN LOW OF THE ENGINE. NO OBVIOUS FAILURE OF THE CAMS/ROCKERS. NO SLUDGE BUT HEAVY VARNISH.

Measurements

Cause of failure

VEHICLE COULD NOT HAVE BEEN DRIVEN TO THE SHOP WITH THE CURRENT BROKEN/FAILED TIMING CHAIN AND RT BANK EXHAUST VVT ACTUATOR, THIS AND THE ABSENCE OF METAL CONTAMINATION AND NO IMPACTED VALVES INDICATES THIS OCCURRED AFTER THE ENGINE WAS DISASSEMBLED. THE ACTUAL ISSUE CAUSING THE CUSTOMER COMPLAINT IS UNKNOWN

Recommendations for Repair

REPAIR ENGINE AS NEEDED OR REPLACE.

Images