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Order Information

Client

THE WARRANTY GROUP

Claim ID

32638550

Order Date

11/25/2022 12:33:37 PM

Inspector

BOB LAVINE

Contract Number

32638550

Insured Party

BRANDI BEAM

Vehicle Year

2012

Vehicle Make

DODGE

Vehicle Model

JOURNEY

Vehicle VIN Number

CT205995

Vehicle Mileage

88537

Inspection Location

Name

ANDERSON DODGE CITY

Address

5711 EAST STATE STREET

City

ROCKFORD

State, Zip

IL, 61108

Phone

8154204836

Contact(s)

NATHAN A.

Adjuster Name

ROBERT VAVRICK

Extension

18002619962

Email

Reason For Inspection

THE HEATER DOES NOT BLOW WARM AIR?THE COOLING SYSTEM IS RESTRICTED?COOLANT LEVEL AND CONDITION?SIGNS OF CONTAMINATION?COOLANT RESERVOIR IS THE CAUSE OF THE RESTRICTION?ACTIVE, LONG/SHORT TERM LEAKS?

Report Information

Location Contact

NATE

Contact Title

NATE

Inspection Date

12/5/2020 12:45:00 PM

Vehicle Year

2012

Vehicle Make

DODGE

Vehicle Model

JURNEY<

Current VIN Number

3C4PDDBG6CT205995

Vehicle VIN Number Originally Submitted as

CT205995

Vehicle Production Date

10/11

Current Mileage

88537

Vehicle Trim

Labor Rate / Type

165.0000 PROVIDED VERBALLY

Engine Type

3.6 V6

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

CS61231

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Good

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

FRAM

Sample Taken

Sample Type

Miscellaneous Comments

TEST RUN ENGINE TO CONFIRM HEATER CORE CONDITION NO HEAT

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

OLD AND GOOD

Hoses

OLD AND GOOD

Tire Size

225 55 R19

Factory Tire Size

SAME

Overall Condition

GOOD SHAPE

Customer Complaint, Date Opened, Shop Name on Repair Order

HEAT DOES NOT WORK BLOW WARM 11/23/2022 ANDERSON DODGE

Facility Repair Order

720957

State of Assembly (be specific)

NO TEAR DOWN

Related Recalls, TSB's, or Service History

LET RUN AND COME TO OPERATING TEMPS AND FOUND NO CIRCULATION IN HEATER CORE AND COOLANT LOOKS CONTAMINATED YELLOW LOOKING MATERIAL IN THE OVERFLOW BOTTLE

Failed Components and Extent of Damage

NO HEAT FROM HEATER AND SOME FORM OF CONTAMINATION IS VISIBLE IN THE COOLANT OVERFLOW BOTTLE POSSIBLE PLUGGED HEATER CORE WILL NEED TO TEAR DOWN TO CONFIRM WHAT THE CONTAMINATION IS NO EXTERNAL LEAKS NOTED. NO SIGNS OF RECENT COOLING SYSTEM REPAIRS

Measurements

Cause of failure

UNKNOWN COOLANT CONTAMINATION PLUGGED THE CORE POSSIBLE INCORRECT COOLANT ADDED. SYSTEM TEAR DOWN IS NEEDED TO VERIFY

Recommendations for Repair

REMOVE THE HEATER CORE TO CONFIRM CAUSE OF THE CONTAMINATION

Images