Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10781715-R2
Order Date
11/16/2022 9:40:13 AM
Inspector
AL201
Contract Number
VSC10164706
Insured Party
ISAAC MURGUIA PONCE DE LEON
Vehicle Year
2016
Vehicle Make
GMC
Vehicle Model
DENALI
Vehicle VIN Number
3GTP1PEJ0GG168197
Vehicle Mileage
95,637
Inspection Location
Name
RAVANI MOTORS
Address
524 NORTH DIXIE HIGHWAY
City
HOLLYWOOD
State, Zip
FL, 33020
Phone
3057641204
Contact(s)
JANICE
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
CUSTOMER STATEMENT- COMING TO STOP HAS A HARD KNOCK-TRANS ISSUES NOTICED-- FEW DAYS AFTER PURCHASE-
SHOP FINDINGS- PER SHOP AFTER TEARDDOWN THEY FOUND FAILED PUMP AND BURNT CLUTCHES
** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP **
****DETERMINE IF LONG TERM FAILURE OR RECENT. PURCHASE DATE WAS: 7/11/22 @ 88,073 MILES, CUSTOMER STATED THAT HE NOTICED TRANSMISSION ISSUES A FEW DAYS AFTER PURCHASE
VERIFY COF IS PUMP - VERIFY NO SIGNS/INDICATIONS OF TRANSMISSION LEAKS, GEAR/PUMP BODY DAMAGE OR SCORING, TORQUE CONVERTER FAILURE- O/HEATING/BALLOONING AND ANY CLUTCH DAMAGE
HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE
SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS
CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?
Report Information
Location Contact
JANICE
Contact Title
JANICE
Inspection Date
11/17/2022 3:00:00 PM
Vehicle Year
2016
Vehicle Make
GMC
Vehicle Model
DANALI<
Current VIN Number
3GTP1PEJ0GG168197
Vehicle Production Date
12/15
Current Mileage
85643
Vehicle Mileage Originally Submitted as
95,637
Hour Meter Reading
0.0
Vehicle Trim
Labor Rate / Type
145.0000
PROVIDED VERBALLY
Engine Type
5.3
Engine Emissions
FEDERAL
Transmission / Model
AUTO
Wheel Drive Type
REAR WHEEL DRIVE (RWD)
Vehicle Plate #
FLA
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
Drained
Transmission Condition
Poor
Power Steering Level
Full
Power Steering Condition
Good
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
NA
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
YES, TIRES MOUNTED ARE 285 45 22
STOCK SIZE IS 275 55 20
Collision
NO
Tow Hitch
YES,
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
Tire Size
285 45 22
Factory Tire Size
275 55 20
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
CS: VIBRATION & MISFIRE CYL 5
Facility Repair Order
81922
State of Assembly (be specific)
TRANS OUT AND APART
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
INSPECTOR ARRIVED AND THE TRANS WAS REMOVED WITH THE PARTS IN A BIN. RF STATED THE CONVERTER WAS THE ISSUE. WE CHECKED THE CONVERTER AND IT DID APPEAR LOOSE INTERNALLY WITH THE REMAINING FLUID BLACK WITH METAL CONTAMINATION. RF STATED THE PUMP WAS NOT FAILED. THE FORWARD CLUTCHES WERE BURNT AS WELL AS THE REV CLUTCHES. THE BURNING WAS NOT SEVERE. THERE WAS METAL ON THE MAGNETS AND THE FLUID IN THE PAN WAS IN THE SAME CONDITION AS THE REMAINING IN THE CONVERTER. THERE WAS METAL ON THE VALVE BODY AS WELL. THE SOLENOIDS APPEAR TO HAVE METAL ALSO. THE PUMP GEAR DID NOT FAIL ACCORDING TO BRYAN, THE TECH/OWNER. HE ALSO STATED THERE WAS NO OTHER HARD PART DAMAGE. THERE DID NOT APPEAR TO BE AND RUN LOW OR ABUSE PRESENT FROM WHAT WAS SHOWED. THERE ALSO DIDN'T APPEAR TO BE ANY OVERHEATING IN THE CASE OR ON ANY OF THE COMPONENTS.
THIS WAS A RECENT PURCHASE TO THIS CLIENT. HE STATED A FEW DAYS AFTER THE PURCHASE HE FELT SOMETHING IN THE TRANS. THIS MAY INDICATE THE CONVERTER ISSUE WAS PRESENT AT THE POINT OF SALE GRADUALLY WORSENING AS HE CONTINUED TO DRIVE. THE METAL ON THE MAGNET WOULD INDICATE A LONG TERM CONDITION AS WELL. TF STATED NO CODES BUT DID NOT SCAN THE VEHICLE SO NO HISTORY IF ANY WAS PRESENTED
Measurements
Cause of failure
INTERNAL TORQUE CONVERTER FAILURE CAUSING METAL CONTAMINATION TO THE UNIT, CONTINUED OPERATION RESULTED IN OVERHEATING OF THE CLUTCHES. INITIAL CONVERTER FAILURE WAS IN PROGRESS PRIOR TO CONTRACT BASED ON METAL CONTAMINATION.
Recommendations for Repair
REPAIR AS NEEDED
Images
VEHICLE
VEHICLE - WAS NOT PUSHED IN THE SHOP. RF STATED NO LIFTS
VEHICLE
TIRE TAG
VIN
MOUNTED TIRE SIZE - 285 45 22
ODO
TRANS TORN DOWN
CONVERTER - HAD METAL AND BLACK FLUID AND WAS LOOSE
FLUID IN THE CONVERTER
CONVERTER
CLUTCHES
CLUTCHES
MAGNET IN THE PAN
MAGNET IN THE PAN
PAN CONTENTS
VALVE BODY - NOTE METAL
FILTER
GEAR
RO