Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10838596
Order Date
11/15/2022 10:00:49 AM
Inspector
EM103
Contract Number
VSC10164228
Insured Party
ROGERIO DA SILVA SANTOS
Vehicle Year
2019
Vehicle Make
DODGE
Vehicle Model
GRAND CARAVAN SXT
Vehicle VIN Number
2C4RDGCG7KR557302
Vehicle Mileage
88525
Inspection Location
Name
HONDANIS AUTO REPAIR
Address
1928 CORTLAND ST
City
ORLANDO
State, Zip
FL, 32804
Phone
4074863755
Contact(s)
NICK 407-234-4406
Adjuster Name
KEVIN
Extension
1423
Email
KEVIN.BEDNARSKY@PENNWARRANTY.COM; CLAIMS@PENNWARRANTY.COM
Reason For Inspection
SPOKE TO CUSTOMER ON 11/10. HE SAID THE PRIOR THURSDAY. HIS WIFE WAS ON HER WAY TO WORK WHEN SHE CALLED HIM TO TELL HIM ABOUT A NOISE IT WAS MAKING. ABOUT 10 MIN AFTER SHE LEFT. ABOUT 5 MINUTES LATER IT STARTED TO LOSE POWER. SHE PULLED OVER AND HE WENT TO LOOK AT IT. WAS ABLE TO DRIVE IT HOME BUT ON THE WAY TO THE SHOP IT STARTED MAKING NOISE AGAIN. LOST POWER AND HE BARELY MADE IT.
SHOP REPORTED COMPLAINT AS QUIT MOVING HOT. SCANNED, FOUND CODES. COULD NOT PROVIDE WHEN OPENING CLAIM.
SHOP TORE DOWN. SENT PHOTOS OF SCORED TORQUE CONVERTER SNOUT, DAMAGED DRUM AND BURNT CUTCHES. SHOP RECOMMENDS COMPLETE OVERHAUL TO INCLUDE SOLENOID AND PISTONS. VERIFY CAUSE OF FAILURE. CHECK INITIAL FAILURE. CHECK FOR SIGNS OF CONTINUED OPERATION DAMAGE. VERIFY ALL FAILED COMPONENTS
Report Information
Location Contact
NICK
Contact Title
NICK
Inspection Date
11/16/2022 10:23:00 AM
Vehicle Year
2019
Vehicle Make
DODGE
Vehicle Model
GRAND CARAVAN<
Current VIN Number
2C4RDGCG7KR557302
Vehicle Production Date
10/18
Current Mileage
88525*
Vehicle Mileage Originally Submitted as
88525
Vehicle Trim
SXT
Labor Rate / Type
100.0000
PROVIDED VERBALLY
Engine Type
3.6L
Engine Emissions
CALIFORNIA
Transmission / Model
AUTO
Wheel Drive Type
FRONT WHEEL DRIVE (FWD)
Vehicle Plate #
CB4 399
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
Drained
Transmission Condition
Fair
Power Steering Level
Full
Power Steering Condition
Fair
Brake fluid Level
Full
Brake Fluid Condition
Fair
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
CARTRIDGE
Sample Taken
N
Sample Type
Miscellaneous Comments
* ODOMETER IS FROM THE REPAIR ORDER DUE TO THE TEAR DOWN.
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
Tire Size
225/65R17
Factory Tire Size
225/65R17
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
NO DOCUMENTED COMPLAINT ON THE REPAIR ORDER (TRANSMISSION QUIT WHEN HOT). 11/14/2022. HONDANIS AUTO REPAIR.
Facility Repair Order
66
State of Assembly (be specific)
THE TRANSMISSION HAS BEEN REMOVED AND DISASSEMBLED.
Related Recalls, TSB's, or Service History
NO RELATED.
Failed Components and Extent of Damage
THE TECH PULLED CODES P1790 FAULT IMMEDIATELY AFTER SHIFT, P0733 - GEAR RATIO ERROR IN 3RD, P0734 - GEAR RATIO ERROR IN 4TH, P0868 - LINE PRESSURE LOW, P0944 - LOSS OF HYDRAULIC PUMP PRIME, P0729 - GEAR RATIO ERROR IN 6TH. THE TRANSMISSION IS DISASSEMBLED, THE LOW REVERSE CLUTCHES ARE BURNT AND DISCOLORED. THE STEELS ARE DISCOLORED AND HOT SPOTTED. THE SEALS ON THE PISTONS ARE HARD FROM HEAT. NO OTHER HARD PART DAMAGES. THE RESIDUAL FLUID IS DARK, THERE IS NOT MUCH DEBRIS IN THE BOTTOM OF THE TRANSMISSION PAN. THE TECH IS REQUESTING THE SOLENOIDS DUE TO DEBRIS GOING THRU THEM. THE TORQUE CONVERTER IS DISCOLORED FROM HEAT. BASED ON THE CODES AND THE DAMAGED PARTS THE TORQUE CONVERTER FAILURE SENDING DEBRIS THRU THE TRANSMISSION CAUSING LOSS OF FLUID PRESSURE.
Measurements
Cause of failure
INTERNAL FAILURE OF THE TORQUE CONVERTER, CONTINUED OPERATION RESULTED CONTAMINATION TO THE TRANSMISSION WITH ADDITIONAL DAMAGES TO THE CLUTCHES, STEELS AND SEALS
Recommendations for Repair
REPAIR/REPLACE THE TRANSMISSION.
Images
VIN
LF OVERALL
RF OVERALL
LR OVERALL
RR OVERALL
TIRE SIZE
VIN PLACARD
TIRE PLACARD
INTERIOR
ENGINE COMPARTMENT
EMISSIONS PLACARD
TRANSMISSION REMOVED
BURNT LOW/REVERSE CLUTCHES
BURNT LOW/REVERSE CLUTCHES
BURNT LOW/REVERSE CLUTCHES
PISTON
PISTON SEAL HARD
TORQUE CONVERTER
TORQUE CONVERTER DISCOLORED
TORQUE CONVERTER
TRANSMISSION CASE
TRANSMISSION TAG
TRANSMISSION PARTS
SOLENOIDS
CODES PULLED
CODES PULLED
REPAIR ORDER