Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10810728
Order Date
10/19/2022 2:39:07 PM
Inspector
GG102
Contract Number
VSC10163129
Insured Party
MUSTAFA AL TOBJI
Vehicle Year
2017
Vehicle Make
CADILLAC
Vehicle Model
CTS PREMIUM
Vehicle VIN Number
1G6AS5SS2H0168988
Vehicle Mileage
119,150
Inspection Location
Name
CENTRAL HOUSTON CADILLAC
Address
2520 MAIN STREET
City
HOUSTON
State, Zip
TX, 77005
Phone
7138740900
Contact(s)
JULIO
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
CUSTOMER STATEMENT- DRIVING FROM A TRAFFIC LIGHT, PUSHED THE GAS AND THE VEHICLE MOVED BUT IT DIDN'T SHIFT INTO SECOND GEAR. TOOK IT TO AUTOZONE SINCE IT HAD A CHECK ENGINE LIGHT ON. AUTOZONE SAID HE HAD IT TOWED AFTER THEY SAID IT WAS A TRANSMISSION ISSUE. ENGINE REVS BUT IT DOESN'T SHIFT.
SHOP FINDINGS- MULTIPLE CODES P0700, P0747, P0014. HARSH SHIFT SLIPPING 1/2/7/8 CLUTCH DOES NOT RELEASE DUE TO INTERNAL MECHANICAL FAULTS. GEARS 1 AND 2 ARE MOST AFFECTED AND CONDITION IS WORSE AS HEATS UP. PAN DROP SHOWS METAL CONTAMINATION. SHOP RECOMMENDING TRANSMISSION REPLACEMENT.
** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP **
VERIFY OVERALL VEHICLE CONDITION INCLUDING OIL LEAKS. CHECKING AND VERIFYING ALL CODES- CURRENT, ACTIVE, HISTORY AND IF ANY TESTING PER CODE TO SHOW FAILURE. ALSO VERIFY TRANSMISSION FAULT, AND ANY OTHER ISSUES/CONCERNS WITH THE VEHICLE THE INSPECTOR CAN VISUALLY SEE
HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE. VERIFY AND RECORD ALL CODES ENGINE AND TRANSMISSION. SHOP NEEDS TO DEMONSTRATE ALL TESTING, INCLUDING SHOWING TRANSMISSION PAN DROP WITH DEBRIS AND FLUID.
SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS.
CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?
Report Information
Location Contact
JULIO
Contact Title
JULIO
Inspection Date
10/21/2022 10:00:00 AM
Vehicle Year
2017
Vehicle Make
CADILLAC
Vehicle Model
CTS<
Current VIN Number
1G6AS5SS2H0168988
Vehicle Production Date
11/16
Current Mileage
119156
Vehicle Mileage Originally Submitted as
119,150
Vehicle Trim
Labor Rate / Type
185.0000
PROVIDED VERBALLY
Engine Type
3.6L
Engine Emissions
CALIFORNIA
Transmission / Model
AUTO
Wheel Drive Type
REAR WHEEL DRIVE (RWD)
Vehicle Plate #
RXH1360
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
Full
Transmission Condition
Good
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
NA
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
YES, TIRES AND WHEELS
Collision
NO
Tow Hitch
NO
Towed or Driven In
DRIVEN
Belts
GOOD
Hoses
GOOD
Tire Size
245/45R17
Factory Tire Size
245/40R18
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
CHECK ENGINE LIGHT IS ON, VEHICLE JERKS UPON ACCELERATION, 10.6.22, CENTRAL CADILLAC
Facility Repair Order
153353
State of Assembly (be specific)
REMOVED TRANSMISSION PAN DURING INSPECTION
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
CODE P0747 (CLUTCH PSI CONTROL SOLENOID STUCK ON), DURING TEST DRIVE THERE IS A FLARE SHIFT INTO 2ND GEAR, NO ABNORMAL NOISE, NO SIGN OF EXTERNAL TRANSMISSION FLUID LEAKS, NO SIGN OF IMPACT. TECH DROPPED TRANSMISSION PAN AND THERE IS A MODERATE AMOUNT OF POWDER METAL ON THE TRANSMISSION MAGNET. NO EVIFDENCE OF IMPACT OR WHEEL SPIN
Measurements
Cause of failure
INTERNAL TRANSMISSION FAILURE IS CONSISTENT WITH CODE, FLARE SHIFT INTO 2ND GEAR AND POWDER METAL IN TRANSMISSION PAN. MORE TEAR DOWN NEEDED TO DETERMINE CAUSE AND EXTENT OF DAMAGE
Recommendations for Repair
PENDING TEAR DOWN TO TRANSMISSION FAILURES
Images
REPAIR ORDER
REPAIR ORDER
REG
VIN
LFT FRT
RT FRT
RR
LR
TIRE SIZE PLACARD
VIN
ODOMETER
ENGINE COMPARTMENT
EMISSION PLACARD
INTERIOR
CODE
FREEZE FRAM
FREEZE FRAME
ODOMETER AFTER TEST DRIVE
TIRE SIZE
WHEEL
TRANS
TRANS
TRANS FLUID
POWDER METAL IN TRANS PAN
POWDER METAL IN TRANS PAN