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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10812124

Order Date

10/18/2022 10:35:52 AM

Inspector

EM103

Contract Number

VSC10162549

Insured Party

JOHNNY SALGUERO YCAZA

Vehicle Year

2017

Vehicle Make

FORD

Vehicle Model

EDGE

Vehicle VIN Number

2FMPK3K98HBB20169

Vehicle Mileage

91955

Inspection Location

Name

HONZANIS AUTO REPAIR

Address

1928 COURTLAND ST

City

ORLANDO

State, Zip

FL, 32804

Phone

4079553706

Contact(s)

NICK 4072344406

Adjuster Name

RICK

Extension

1424

Email

RICK.KERTES@PENNWARRANTY.COM; CLAIMS@PENNWARRANTY.COM

Reason For Inspection

CUSTOMER COMPLAINT REPORTED AS: CHECK ENGINE LIGHT, ADDING COOLANT, OVERHEATS. UNVERIFIED. FIRST CLAIM OPENED AT AUTONATION FORD ON 10/12. CEL- P0302 CODE, ADDING COOLANT. SHOP RECOMMENDED REPLACING ENGINE. NO REPAIR DONE THERE. CUSTOMER MOVED VEHICLE TO CURRENT SHOP. SHOP REPORTED OVERHEATING. SHOP TORE DOWN FOUND HEAD GASKET FAILED. SHOP STATES HEAD CASTING HAS VISIBLE CRACKS. VERIFY CAUSE OF FAILURE. CHECK INITIAL FAILURE. CHECK FOR SIGNS OF CONTINUED OPERATION DAMAGE. VERIFY ALL FAILED COMPONENTS.

Report Information

Location Contact

MARIA

Contact Title

MARIA

Inspection Date

10/19/2022 9:10:00 AM

Vehicle Year

2017

Vehicle Make

FORD

Vehicle Model

EDGE<

Current VIN Number

2FMPK3K98HBB20169

Vehicle Production Date

11/16

Current Mileage

91955

Vehicle Trim

TITANIUM

Labor Rate / Type

100.0000 PROVIDED VERBALLY

Engine Type

2.0L ECOBOOST

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

83B WUR

Engine Oil Level

Drained

Engine Oil Condition

Good

Coolant Level

Drained

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

PUROLATOR

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

245/55R19

Factory Tire Size

245/55R19

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

NO DOCUMENTED COMPLAINT ON THE RO. 10/17/2022. HONDANIS AUTO REPAIR.

Facility Repair Order

16477

State of Assembly (be specific)

THE CYLINDER HEAD HAS BEEN REMOVED.

Related Recalls, TSB's, or Service History

NO RELATED.

Failed Components and Extent of Damage

THE TECH SHOWED THAT THERE IS A CRACK IN THE CYLINDER HEAD BETWEEN THE #3 AND #4 COMBUSTION CHAMBER (ON THE BRIDGE). THE CRACK IS WHERE THE HEAD GASKET SEALS TO THE SURFACE. IT DOES NOT APPEAR THAT THERE IS ANY OUTSIDE INFLUENCE THAT CAUSED THE DAMAGE. THE CYLINDER HEADS IS FLAT. THE HEAD GASKET DOES NOT SHOW ANY DAMAGE, BUT THE GASKET IS A MULTI LAYER STEEL GASKET. THERE ARE NO OTHER DAMAGES SEEN OR SHOWN TO THE CYLINDER HEAD. THE UNDERSIDE OF THE VALVE COVER DOES SHOW SOME INTERMIX, NO OTHER SIGNS OF INTERMIX SHOWN OR SEEN. THERE IS NO DAMAGE TO THE ENGINE BLOCK DECK SURFACE. (NOTE: THIS IS THE OLD DESIGN ENGINE BLOCK THAT FORD HAS IDENTIFIED AS THE CAUSE COOLANT INTRUSION INTO THE CYLINDER FROM THE RELIEF CUT BETWEEN THE CYLINDERS). THE SHOP STATED THAT THERE WAS A CODE FOR OVERHEATING BUT DID NOT DOCUMENT IT BEFORE THE TEAR DOWN. THERE DOES NOT APPEAR TO BE ANY SIGNS OF EXTREME OVERHEATING OR CONTINUED OPERATION. NO CYLINDER WALL DISCOLORATION OR SCORING. NO BURNED VALVES

Measurements

CYLINDER HEAD DECK FLATNESS.

Cause of failure

MATERIAL DEFECT IN THE CYLINDER HEAD RESULTING IN THE NOTED CRACK AND INTERNAL COOLANT LEAK

Recommendations for Repair

REPAIR/REPLACE THE ENGINE.

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