Order Information
Client
TEAM CAR CARE/JIFFY LUBE
Claim ID
33007
Order Date
10/11/2022 1:16:34 PM
Inspector
MB701
Contract Number
43
Insured Party
MARCOS GAMBOA
Vehicle Year
2009
Vehicle Make
FORD
Vehicle Model
F150
Vehicle VIN Number
1FTRF12WX9KB89934
Vehicle Mileage
UNKNOWN
Inspection Location
Name
JIFFY LUBE # 43
Address
2266 STREET RD
City
BENSALEM
State, Zip
PA, 19020
Phone
2156397737
Contact(s)
Manager
Adjuster Name
EBONY LITTLES
Extension
3952
Email
EBONY.LITTLES@JIFFYWORLD.COM
Reason For Inspection
***PLEASE COORDINATE THE INSPECTION WITH THE GM SO THE VEHICLE CAN BE PUSHED INTO A BAY FOR A GOOD LOOK AT THE UNDERSIDE***
THE GUEST HAD AN OIL CHANGE ON 10/3/2022. ON 10/7, THE GUEST REPORTED THAT THE VEHICLE STOPPED RUNNING. GUEST HAD VEHICLE TOWED TO STORE 43. THE VEHICLE WAS INSPECTED AND HAS NUMEROUS LEAKS. UNABLE TO DETERMINE WHERE THE LEAK IS FROM.
PLEASE CHECK FOR DTC'S PRESENT IN THE CPU. ALSO, CHECK FOR LEAKS ON THE ENGINE FROM THE FOLLOWING AREAS: DRAIN PLUG, FILTER, GASKETS ETC. IS THERE ANY BLOW BACK ON THE UNDERCARRIAGE/MOTOR? ARE THERE ANY SIGNS OF OIL CONSUMPTION IN THE MOTOR (I.E. SLUDGE OR BLACK SOOT IN TAIL PIPES?) ARE THERE ANY OBVIOUS SIGNS OF DAMAGE SUCH AS HOLE IN BLOCK? BROKEN OR WORN HOSES? IS THERE ANY INDICATION THAT THE FAILURE IS RELATED TO JIFFY LUBE SERVICE?
Report Information
Location Contact
BRIAN
Contact Title
BRIAN
Inspection Date
10/12/2022 10:30:00 AM
Vehicle Year
2009
Vehicle Make
FORD
Vehicle Model
F150 PICK UP<
Current VIN Number
1FTRF12WX9KB89934
Vehicle Production Date
03/09
Current Mileage
224,319
Vehicle Mileage Originally Submitted as
UNKNOWN
Vehicle Trim
Labor Rate / Type
119.0000
PROVIDED VERBALLY
Engine Type
4.6
Engine Emissions
CALIFORNIA
Transmission / Model
AUTO
Wheel Drive Type
REAR WHEEL DRIVE (RWD)
Vehicle Plate #
ZVA-3829
Engine Oil Level
N/A
Engine Oil Condition
N/A
Coolant Level
Full
Coolant Condition
Fair
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
Full
Power Steering Condition
Fair
Brake fluid Level
Full
Brake Fluid Condition
Fair
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
PARTS MASTER
Sample Taken
N
Sample Type
Miscellaneous Comments
NO
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
YES, CLASS 3 RECIEVER
Towed or Driven In
TOWED
Belts
FAIR
Hoses
FAIR
Tire Size
245/70R17
Factory Tire Size
235/70R17
Overall Condition
POOR
Customer Complaint, Date Opened, Shop Name on Repair Order
NO REPAIR ORDER AT JIFFY LUBE
Facility Repair Order
NA
State of Assembly (be specific)
ASSEMBLED
Related Recalls, TSB's, or Service History
NO
Failed Components and Extent of Damage
ENGINE CRANKS SLOW AND MAKES A DRY SCRAPING SOUND AS IF LOCKING UP. TECH DID NOT HAVE THE TOOLS TO ATTEMPT TO TURN ENGINE BY HAND. STARTER IS MAKING A GRINDING SOUND ALSO. BATTERY DEAD, NO CODE INFO. THE DIPSTICK TUBE IS SMASHED AND THE DIPSTICK WILL NOT GO FAR ENOUGH IN TO MEASURE OIL LEVEL AND WOULD NOT COME ALL THE WAY OUT. THE ENTIRE ENGINE UNDERBODY IS OIL SOAKED FROM LONG TERM LEAKS WITH GRIME BUILD UP AT THE OIL PAN, OIL DRAIN PLUG, HEAD GASKET AND VALVE COVER, MAY BE MORE ITEMS LEAKING. THE OIL PAN DRAIN PLUG IS AN AFTERMARKET UNIVERSAL PLUG THAT IS LEAKING TO A STEADY DRIP. NO LUBE STICKER OR TAMPER MARKS ON DRAIN PLUG OR FILTER
Measurements
NO
Cause of failure
INTERNAL ENGINE FAILURE, CAUSE UNKNOWN, NOT RELATED TO JIFFY LUBE SERVICE UNLESS THEY INSTALLED THE OIL PAN DRAIN PLUG
Recommendations for Repair
REPLACE ENGINE
Images
VEHICLE
VEHICLE
ENGINE
OIL DIPSTICK IS TUCK AND THE TUBE IS SMASHED
TIRES ARE STOCK
VEHICLE
LIC.PLATE
VEHICLE
PLACARD
INTERIOR
NO LUBE STICKER
MILES
COOLANT IS FULL
NO SLUDGE UNDER OIL FILL CAP
OIL FILTER IS TIGHT AND NOT LEAKING
ENTIRE UNDERSIDE OF ENGINE IS OIL CAKED FROM MULTIPLE FAILED ENGINE GASKETS
GRIME BUILD UP ON ENGINE AND SUBFRAME FROM MULTIPLE LONG TERM OIL LEAKS
BLOW BACK ON UNDERBODY FROM OIL DRAIN PLUG
AFTEERMARKET UNIVERSAL OIL PAN DRAIN PLUG IS LEAKING TO A STEADY DRIOP