Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10804047
Order Date
10/10/2022 12:28:37 PM
Inspector
SW101
Contract Number
VSC10165347
Insured Party
TAQEYA RANDALL
Vehicle Year
2011
Vehicle Make
JEEP
Vehicle Model
COMPASS SPORT
Vehicle VIN Number
1J4NT1FB9BD236017
Vehicle Mileage
132,728
Inspection Location
Name
TURNERSVILLE TRANSMISSION
Address
4791 ROUTE 42
City
TURNERSVILLE
State, Zip
NJ, 08012
Phone
8567285111
Contact(s)
PETER
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
CUSTOMER STATEMENT- TAQEYA RANDALL CALLED-STATEMENT ENGINE LIGHT CAME ON AND WOULD STALL OR GO PAST 60 MPH- 2 WEEKS AGO--
SHOP FINDINGS- - P0777 : SECONDARY PRESSURE, PRESSURE TEST ALL LOW AT IDLE, AND BELOW AT MAX, INTERNAL TRANSMISSION FAILURE, TEARDOWN SHOWS BELT FAILURE
** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP **
TRYING TO DETERMINE IF COF IS LONG TERM/ PRIOR TO CONTACT
HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE
IF CODES LISTED IN CAR FOR FAILURE, IF AVAILABLE VERIFY FREEZE FRAME DATA FOR CODE- SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS , VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE.
SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS
CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?
Report Information
Location Contact
PETE
Contact Title
PETE
Inspection Date
10/11/2022 1:00:00 PM
Vehicle Year
2011
Vehicle Make
JEEP
Vehicle Model
COMPASS<
Current VIN Number
1J4NT1FB9BD236017
Vehicle Production Date
05/11
Current Mileage
132728
Vehicle Mileage Originally Submitted as
132,728
Vehicle Trim
SPORT
Labor Rate / Type
130.0000
PROVIDED VERBALLY
Engine Type
2.4L
Engine Emissions
CALIFORNIA
Transmission / Model
AUTO CVT
Wheel Drive Type
FRONT WHEEL DRIVE (FWD)
Vehicle Plate #
U23RFL NJ
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Drained
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
Full
Power Steering Condition
Fair
Brake fluid Level
Full
Brake Fluid Condition
Fair
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
NA
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
DRIVEN
Belts
GOOD
Hoses
GOOD
Tire Size
P215/60R17
Factory Tire Size
P215/60R17
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
NOISE, SLIPPING,LACK OF POWER.
THE CHECK ENGINE LIGHT IS ON.
10/5/2022
Facility Repair Order
100522
State of Assembly (be specific)
THE TRANSMISSION IS REMOVED AND DISASSEMBLED.
Related Recalls, TSB's, or Service History
NO HISTORY.
Failed Components and Extent of Damage
THE TRANSMISSION IS REMOVED AND DISASSEMBLED. THERE IS NO EXTERNAL DAMAGE OR LEAKS FROM THE TRANSMISSION. THERE WAS NO DEMONSTRATION OF FAULT CODES. BATTERY WAS REMOVED. THE TRANSMISSION DRIVE CHAIN/BELT HAS COME COMPLETELY APART AND HAS LINKS/DEBRIS SPREAD THROUGHOUT THE TRANSMISSION. THERE IS METAL DEBRIS AND PARTICLES IN THE PAN AND ATTACHED TO THE PAN MAGNET. NO OTHER HARD PART DAMAGE WAS VIEWED OR DEMONSTRATED. THE FLUID WAS BLACK AND BURNT.
Measurements
Cause of failure
INTERNAL TRANSMISSION FAILURE SPECIFICALLY THE CHAIN /BELT CAME APART WITH CONTINUED OPERATION AND CONTAMINATION THROUGHOUT THE UNIT. AMOUNT OF DEBRIS AND CONDITION OF THE FLUID INDICATES A LONG TERM FAILURE IN PROGRESS PRIOR TO CONTRACT
Recommendations for Repair
REPAIR OR REPLACE THE TRANSMISSION.
Images
CHAIN HAS COME APART
CHAIN LINKS IN PAN
TRANS PAN
DEBRIS IN PAN AND ON MAGNET
FLUID CONDITION
CLUTCH CONDITION
CLUTCH CONDITION
NO SEPARATE HARD PART MAGE WAS VIEWED OR DEMONSTRATED
LINKS AND METAL DEBRIS ATACHED TO PAN MAGNET
LR OF VEHICLE
LICENSE PLATE
RR OF VEHICLE
MODEL
RF OF VEHICLE
LF OF VEHICLE
VIN
TIRE SIZE
ENGINE COMPARTMENT
EMISSION PLACARD
VIN
INTERIOR
TIRE SIZE PLACARD
ODOMETER
REPAIR ORDER
NOTES