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Order Information

Client

LIBERTY MUTUAL/SAFECO PERSONAL LINES

Claim ID

049335932-01

Order Date

9/21/2022 12:59:36 PM

Inspector

PG401

Contract Number

N/A

Insured Party

LEAH SIGAL

Vehicle Year

2015

Vehicle Make

TOYOTA

Vehicle Model

RAV4

Vehicle VIN Number

2T3DFREV8FW241348

Vehicle Mileage

135951

Inspection Location

Name

SHOTTENKIRK TOYOTA GRANBURY

Address

5100 E US HIGHWAY 377

City

GRANBURY

State, Zip

TX, 76049

Phone

8177765244

Contact(s)

GARLAND ROBINSON

Adjuster Name

GARRETT FOMBY

Extension

4699972864

Email

GARRETT.FOMBY@LIBERTYMUTUAL.COM

Reason For Inspection

OUR INSURED REAR ENDED ANOTHER VEHICLE. INSURED STATES THE TOYOTA DEALER SAYS THE FRONT AND REAR DIFFERENTIALS/AXLES ARE NOW MAKING A GRUMBLING/GRINDING NOISE. CENTRO INSPECTOR MAY YOU PLEASE INSPECT FRONT AND REAR DIFFERENTIALS/AXLES AND VERIFY IF THEY ARE RELATED TO THE FRONT DAMAGES OF VEHICLE. CHECK FOR SIGNS OF IMPACT OR SHOCK RELATED DAMAGES TO THE AXLES, CHECK FOR LEAKS, LONG TERM CONDITIONS, ETC

Report Information

Location Contact

GARLAND

Contact Title

GARLAND

Inspection Date

10/4/2022 5:00:00 PM

Vehicle Year

2015

Vehicle Make

TOYOTA

Vehicle Model

RAV4<

Current VIN Number

2T3DFREV8FW241348

Vehicle Production Date

09/14

Current Mileage

135961

Vehicle Mileage Originally Submitted as

135951

Vehicle Trim

LIMITED

Labor Rate / Type

185.0000 PROVIDED VERBALLY

Engine Type

2.5L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

FBX2374

Engine Oil Level

Full

Engine Oil Condition

Fair

Coolant Level

Full

Coolant Condition

Fair

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

Full

Rear Differential Fluid Condition

Poor

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

TOYOTA

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

235/55/18

Factory Tire Size

SAME

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

C.S. TOW IN FROM COLLISION. SOME KIND OF NOISE. WHNE YOU DRIVE HEAR RUMBLING SOUND FROM BACK. LIFTED VEHICLE AND PUT IN GEAR IF YOU PUT HAND ON REAR DIFF YOU CAN FEEL THAT NOISE. SHOTTENKIRK TOYOTA GRANBURY 9/9/22

Facility Repair Order

563911

State of Assembly (be specific)

FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

NONE PRESENTED

Failed Components and Extent of Damage

TECH RACKED VEHICLE AND HAD ANOTHER TECH IN THE CAR WHILE IN THE AIR. TECH STARTED VEHICLE AND PUT IT INTO DRIVE. INSPECTOR CAN HEAR A ROARING NOISE FROM THE REAR DIFFERENTIAL THAT IS QUITE LOUD. TECH STOPPED VEHICLE AND INSPECTOR NOTED THAT NEITHER OF THE REAR CV AXLES ARE LOOSE AT THE REAR DIFFERENTIAL OR AT THE WHEELS. INSPECTOR ASKED TECH WHY THEY ARE AKSING FOR THE WHEEL BEARINGS AND AXLES, IF THERE IS NO OBVIIOUS FAILURES TO EITHER. TECH STATED THAT THEY WOULD RATHER REPLACE ALL OF THESE PARTS SO AS TO NOT HAVE THE VEHICLE RETURN LATER WITH NOISES OR FAILURES TO THESE ITEMS. INSPECTOR CANNOT HEAR ANY OTHER NOISES FROM THE VEHICLE WHILE RUNNING ON STALL DUE TO THE LOUDNESS OF THE REAR DIFFERENTIAL. INSPECTOR ASKED TECH TO TAKE A SMALL SAMPLE OF FLUID FROM THE REAR DIFFERENTIAL. TECH DRAINED SOME FLUID AND INSPECTOR NOTED THAT THERE IS A SIGNIFICANT AMOUNT OF METALLIC "GLITTER" OR DEBRIS IN THE FLUID, INDICATING IT HAS BEEN DRIVEN LIKE THIS FOR AT LEAST A SHORT TIME. INSPECTOR ALSO NOTED THAT THERE ARE NO FLAT SPOTS OR SIGNS OF THE REAR TIRES SLIDING EXCESSIVELY. INSPECTOR ALSO NOTED THAT THERE IS NO OBVOIUS SIGNS OF IMPACT OR COLLISION DAMAGE TO THE UNDERCARRAIGE OR THE REAR SUSPENSON, NOR ARE THERE ANY SIGNS OF SHORT OR LONG TERM LEAKS AT THE REAR DIFFERENTIAL. NO OTHER FAILURES SEEN OR DEMONSTRATED

Measurements

NONE

Cause of failure

INTERNAL FAILURE OF THE REAR DIFFERENTAIL. THE METAL IN THE FLUID INDICATES THAT THIS IS NOT A SUDDEN FAILURE NO FAILURES SEEN OR DEMONSTRATED TO THE REAR AXLES OR THE REAR WHEELS BEARINGS AT THIS TIME. FAILURE CONSISTENT WITH TIME AND MILES, NO EVIDENCE OF DAMAGE FROM IMPACT

Recommendations for Repair

REPLAEC REAR DIFFERENTIAL IF COVERED

Images