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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10781020

Order Date

9/15/2022 1:41:32 PM

Inspector

JT501

Contract Number

VSC10159614

Insured Party

MONICA FAJARDO

Vehicle Year

2014

Vehicle Make

JEEP

Vehicle Model

GRAND CHEROKEE

Vehicle VIN Number

1C4RJFCT2EC105545

Vehicle Mileage

155,359

Inspection Location

Name

HOLLYWOOD AUTO

Address

1300 S 56TH ST

City

HOLLYWOOD

State, Zip

FL, 33023

Phone

9575053189

Contact(s)

VALERIE

Adjuster Name

RICK

Extension

1424

Email

RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM

Reason For Inspection

CUSTOMER COMPLAINT- PER CUSTOMER HE NOTICED FAILURES ABOUT 2 WEEKS AGO, NOISE FROM ENGINE, RATTLING NOISE ON HIS WAY TO THE MALL ON HIS WAY BACK HOME HE NOTICED CHECK ENGINE LIGHT ON DASH IT LASTED ABOUT 5 MINUTES AND WENT AWAY. SHOP FINDINGS- DAMAGED LEFT BANK CAMSHAFT FROM FAILED LIFTERS. SHOP STATES 2 LIFTERS HAVE FAILED ** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP ** HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE. VERIFY CAM DAMAGE AND LIFTER DAMAGE. ALSO VERIFY LOCATION OF LIFTERS FRONT OR REAR OF ENGINE AND ONLY ON LEFT BANK PER SHOP AS WELL AS NO OTHER SUBSEQUENT ENGINE DAMAGE. VERIFY OVERALL ENGINE CONDITION, NO SLUDGE ETC. IF CODES LISTED IN CAR FOR FAILURE, SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS , VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE. SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?

Report Information

Location Contact

VALERIE

Contact Title

VALERIE

Inspection Date

9/18/2022 1:00:00 PM

Vehicle Year

2014

Vehicle Make

JEEP

Vehicle Model

GRAND CHEROKEE LAREDO<

Current VIN Number

1C4RJFCT2EC105545

Vehicle Production Date

01/13

Current Mileage

Vehicle Mileage Originally Submitted as

155,359

Vehicle Trim

Labor Rate / Type

100.0000 PROVIDED VERBALLY

Engine Type

5.7

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

REAR WHEEL DRIVE (RWD)

Vehicle Plate #

25BQRB-FL

Engine Oil Level

Drained

Engine Oil Condition

Fair

Coolant Level

Drained

Coolant Condition

Fair

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

FAIR

Hoses

FAIR

Tire Size

265/50R20

Factory Tire Size

265/50R20

Overall Condition

AVERAGE

Customer Complaint, Date Opened, Shop Name on Repair Order

NO COMPLAINT ON RO

Facility Repair Order

1049

State of Assembly (be specific)

THE RIGHT BANK CYLINDER HEAD REMOVED

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

DUE TO TEARDOWN THE ODOMETER READING COULD NOT BE OBTAINED. THE TECH STATED THERE WAS A RATTLE NOISE FROM THE ENGINE. THE TECH HAS THE RIGHT BANK CYLINDER HEAD REMOVED. THE TECH HAS REMOVED ALL THE LIFTERS. THE INSPECTOR CAN NOT VERIFY WHICH LIFTER BELONGED TO WHICH CYLINDER AS ALL THE LIFTERS NOT HE RIGHT BANK WERE REMOVED AND MIXED UP. THE INSPECTOR NOTES THERE WAS NO SLUDGE BUILDUP. THERE WAS A LIGHT VARNISH COATING. THERE ARE NO SIGNS OF ENGINE OVERHEAT. THERE WAS NO LACK OF LUBRICATION. THE INSPECTOR NOTES THAT ONE OF THE LIFTERS, THE LIFTER ROLLER IS COLLAPSED AND THERE IS PLAY IN THE LIFTER ROLLER. THERE OTHER LIFTER SHOWS NORMAL WEAR. THERE WAS NO VISIBLE DAMAGE TO THE CAMSHAFT LOBES WHEN VIEWING THROUGH THE LIFTER BORES. THERE WERE NO OTHER FAILURES VERIFIED.

Measurements

Cause of failure

INTERNA FAILURE TO LIFTER SHOWN.

Recommendations for Repair

REPLACE THE FAILED LIFTER.

Images