Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10774298R
Order Date
9/13/2022 2:03:23 PM
Inspector
TO201
Contract Number
VSC10160859
Insured Party
TERESA TORRES SILVA
Vehicle Year
2013
Vehicle Make
NISSAN
Vehicle Model
ROGUE S
Vehicle VIN Number
JN8AS5MV4DW643623
Vehicle Mileage
141,926
Inspection Location
Name
DREAM NISSAN
Address
1900 NORTH 100 TERRACE
City
KANSAS CITY
State, Zip
KS, 66111
Phone
7855501155
Contact(s)
WILL THOMPSON 785-550-1155 (SERVICE MANAGER)
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
*** THIS IS A REINSPECTION SINCE SHOP DID NOT HAVE THE PROPER TOOLS FOR THE FIRST INSPECTION TO TEST LINE PRESSURE.
***NOTE- HAVE INSPECTOR CALL SHOP IN ADVANCE, SPEAK TO WILL, THE SERVICE MANAGER TO SCHEDULE FOR A TIME WHEN THE TECH WILL BE ABLE TO PERFORM A PROPER LINE PRESSURE TEST FOR THE INSPECTOR" **** THE SHOP DOES NOT HAVE A TRANSMISSION LINE PRESSURE GAUGE AND MUST BORROW ONE. PLEASE SET UP A TIME FRAME WHEN THEY WILL HAVE ACCESS THE GAUGE AND PERFORM THE LINE PRESSURE TEST IN FRONT OF THE INSPECTOR AND RECORD ALL RESULTS, WITH PICTURES, LABEL PICTURES, FOR COMPARISON WITH THE MANUFACTURER'S PRESSURE SPECIFICATIONS. SUBMIT ALL TEST RESULTS.
VEHICLE HAS CODE P0744 PER THE SHOP. P0744 DIAGNOSTCS TEST PROCEDURE,-THE FIRST STEP IS TO PERFORM A LINE PRESSURE TEST AND NOTE THE RESULTS. PER THE SHOP THE ORIGINAL PRESSURE TESTING RESULTS WERE THE FOLLOWING- AT IDLE SPEC IS 108.8 PSI, TECH STATED ACTUAL PRESSURE RESULT WAS 172.3 PSI, AT STALL SPEC IS 826.5PSI, TECH STATED ACTUAL PRESSURE RESULT WAS 642.9 PSI.
SHOP IS REQUESTING TRANSMISSION REPLACEMENT WITH REMAN TRANSMISSION. ATTEMPTING TO DETERMINE INTERNAL TRANSMISSION FAILURE.
Report Information
Location Contact
WILL
Contact Title
WILL
Inspection Date
9/20/2022 1:45:00 PM
Vehicle Year
2013
Vehicle Make
NISSAN
Vehicle Model
ROGUE<
Current VIN Number
JN8AS5MV4DW643623
Vehicle Production Date
04/13
Current Mileage
141927
Vehicle Mileage Originally Submitted as
141,926
Vehicle Trim
S
Labor Rate / Type
150.0000
PROVIDED VERBALLY
Engine Type
2.5L
Engine Emissions
FEDERAL
Transmission / Model
AUTOMATIC
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
221 RAV KS
Engine Oil Level
Full
Engine Oil Condition
Fair
Coolant Level
Full
Coolant Condition
Good
Transmission Level
Full
Transmission Condition
Poor
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Fair
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
GENERIC-NO NAME ON THE OIL FILTER SHELL
Sample Taken
N
Sample Type
Miscellaneous Comments
PRESSURE GAUGE OBTAINED BY THE REPAIR FACILITY WILL ONLY GO TO 300 PSI THEN WILL CIRCLE AROUND AND START OVER(KEEPS GOING, MEASURING THE FLUID PRESSURE)
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
DRIVEN
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
215 70 R16
Factory Tire Size
P215 70 R16
Overall Condition
AVERAGE
Customer Complaint, Date Opened, Shop Name on Repair Order
VERY LONG EXPLANATION ON THE COMPLAINT LINE. PLEASE SEE PHOTO OF THE RO
DATE RO OPENED: 09/06/2022
SHOP NAME ON RO: DREAM NISSAN
Facility Repair Order
98038
State of Assembly (be specific)
FULLY ASSEMBLED
Related Recalls, TSB's, or Service History
NONE PRESENTED
Failed Components and Extent of Damage
CONTINUATION FROM LAST INSPECTION. THE REPAIR FACILITY OBTAINED A PRESSURE GAUGE. THE PRESSURE GAUGE ONLY GOES UP TO 300 PSI, BUT WILL CONTINUE TO GO AROUND READING THE LINE PRESSURE FROM THE TRANSMISSION. DURING THE LINE PRESSURE TEST, THE IDLE TEST WAS PERFORMED FIRST. SPECIFICATIONS FOR THE IDLE TEST ARE 108.8. ACTUAL LINE PRESSURE READING AT IDLE WAS 215 PSI. NEXT THE STALL PRESSURE WAS TESTED. SPECIFICATION FOR THE STALL TEST IS 826.5 PSI. ACTUAL READING FROM THE PRESSURE GAUGE WAS 340 PSI(GAUGE WENT PAST 300 PSI AND ONTO 40 PSI. 300 + 40 = 340 PSI INDICATING THERE IS AN INTERNAL HYDRAULIC FAILURE WITHIN THE TRANSMISSION.
Measurements
PRESSURE TEST:
LINE: 215 PSI ACTUAL 108.8 SPECIFICATION
STALL: 340 PSI ACTUAL 826.5 SPECIFICATION
Cause of failure
READINGS ARE CONSISTENT WITH AN INTERNAL TRANSMISSION HYDRAULIC FAILURE CAUSING BOTH HIGH AND LOW LINE PRESSURES, DEPENDING ON IDLE OR STALL. NO EXTERNAL TRANSMISSION FLUID LEAKS. AT LAST ROAD TEST OF 1 MILE, THE TRANSMISSION WOULD JUDDER AT 22 MPH AND UPWARD. APPEARS MULTIPLE INTERNAL TRANSMISSION FAILURES OCCURRING.
Recommendations for Repair
REPAIR OR REPLACE TRANSMISSION
Images
RO
RO
RO
BACK OF RO
FAULT DIAGNOSTIC CHART
FAULT DIAGNOSTIC CHART
FAULT DIAGNOSTIC CHART
FAULT DIAGNOSTIC CHART
PREVIOUS RO
PREVIOUS RO
PREVIOUS RO
PREVIOUS RO
PART LIST
PART LIST TOTAL
DASH VIN PLATE
LF VIEW
FRONT VIEW
RF VIEW
RR VIEW
LICENSE PLATE
REAR VIEW
LR VIEW
TIRE BRAND
TIRE MODEL
MOUNTED TIRE SIZE
TREAD DEPTH
TIRE PLACARD
BUILD DECAL VIN
DLC
LOF STICKER ON WINDSHIELD
MILEAGE
ENGINE OIL IS FULL AND DIRTY
TRANSMISSION FLUID IS FULL AND DARK
ENGINE COOLANT FULL IN COOLANT RESERVOIR
EMISSION LABEL ENGINE SIZE
NO TRANSMISSION FLUID LEAKS
NO ENGINE OIL LEAKS
GENERIC ENGINE OIL FILTER. NO NAME ON THE FILTER
UNDERCARRIAGE LOOKING TOWARD REAR OF VEHICLE
UNDERCARRIAGE LOOKING TOWARD FRONT OF VEHICLE
STORED FAULT CODES
CVT A AND B READINGS
ENGINE
LINE PRESSURE AT IDLE
SPECIFICATIONS
LINE PRESSURE DURING STALL TEST. NOTE: GAUGE WENT AROUND 1 TIME TO HIT THE 40 PSI MARK AFTER SURPASSING THE 300 PSI MARK. 300 + 40= 340
SPECIFICATIONS