Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10760199
Order Date
8/22/2022 2:09:07 PM
Inspector
BP201
Contract Number
VSC10159833
Insured Party
JOSHUA HERBORN
Vehicle Year
2014
Vehicle Make
RAM
Vehicle Model
1500 TRADESMAN
Vehicle VIN Number
3C6JR7DG6EG185627
Vehicle Mileage
151155
Inspection Location
Name
NEWNAN PEACTREE CHRYSLER DODGE JEEP
Address
53 HOLLZ PARKWAY
City
NEWNAN
State, Zip
GA, 30265
Phone
6788546700
Contact(s)
TJ
Adjuster Name
KI
Extension
1415
Email
KIYANA.SINGLETON@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM
Reason For Inspection
CUSTOMER SAID : HE ADVISED HE NOTICED ISSUES A DAY OR SO BEFORE HE TOOK IT TO THE SHOP ( AROUND THE 12TH OF AUGUST) . HE SAID THE BRAKE LIGHT, ABS LIGHT, AND TRACTION CONTROL LIGHT WERE ALL ON. HE SAID HE WAS ALSO DUE FOR AN OIL CHANGE SO HE WANTED THE SHOP TO LOOK EVERYTHING OVER WHILE HE WAS GOING TO HAVE THE OIL CHANGE DONE.
SHOP FOUND : HYDRAULIC CONTROL UNIT IS NOT ACTUATING ( MODULATOR VALVE IS NOT OPERATING PROPERLY DUE TO AN INTERNAL FAILURE ) AND ABS ONTROL MODULE IS NOT ACTUATING (HAS NO COMMUNICATION DUE TO INTERNAL ELECTRONIC FAILURE AND SHOWING CODE -C2200-49 : ABS BRAKE MODULE INTERNAL ELECTRONIC FAILURE).
****NOTE : PLEASE VERIFY IF BOTH OR ONE OF THESE COMPONENTS ARE FAILED. HAVE SHOP FOLLOW MANUFACTURER'S DIANOSITC TESTING TO VEIFY BOTH FAILURES AND DOCUMENT EACH STEP. PLEASE VERIFY IF ABS MODULE OR THE HYDRAULIC CONTROL UNIT WERE PREVIOUSLY REPLACED INDIVIAULLY FROM ONE ANOTHER *****
PLEASE CALL SHOP PRIOR TO ARRIVAL . PLEASE VERIFY AND CONFIRM ALL FAILURES AND CAUSE OF FAILURES. PLEASE VERIFY AND CONFIRM THE HYDRAULIC CONTROL UNIT IS NOT ACTUATING DUE TO AN INTERNAL FAILURE TO THE MODULATOR VALVE AND VERIFY CAUSE OF FAILURE AND EXTENT OF DAMAGE. PLEASE VERIFY AND CONFIRM THE ABS CONTROL MODULE IS NOT ACTUATING, HAS NO COMMUNICATION DUE TO INTERNAL ELECTRONIC FAILURE, AND SHOWING CODE C2200-49 FOR "NO COMMUNICATION DUE TO INTERNAL ELECTRONIC FAILURE", AND VERIFY CAUSE OF FAILURE AND EXTENT OF DAMAGE. PLEASE HAVE SHOP DEMONSTRATE ALL DIAGNOSTIC TESTING ON HOW THEY VERIFIED FAILURE AND PLEASE LIST EACH STEP . PLEASE VERIFY AND CONFIRM ANY PRE EXISTING CONDITIONS, LONG TERM LEAKS, LACK OF LUBRICATION DAMAGE , PHYSICAL DAMAGE, IMPACT DAMAGE, CONTINUED OPERATION DAMAGE, AND IF ANY REPAIRS WERE DONE PRIOR TO AUTHORIZATION GIVEN . DID MODIFICATIONS AFFECT THIS ISSUE?
Report Information
Location Contact
T J
Contact Title
T J
Inspection Date
8/23/2022 11:35:00 AM
Vehicle Year
2015
Vehicle Make
DODGE
Vehicle Model
RAM <
Current VIN Number
3C6JR7DG6EG185627
Vehicle Production Date
12/13
Current Mileage
151154
Vehicle Mileage Originally Submitted as
151155
Vehicle Trim
1500
Labor Rate / Type
195.0000
PROVIDED VERBALLY
Engine Type
3.6 L V-6
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
FOUR WHEEL DRIVE (4X4)
Vehicle Plate #
TDK 9723
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
CARTRIDGE
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
YES, AFTER MARKET WHEELS, SEE TIRE SIZE, ALUMINUM TOOLBOX ACROSS BED BEHIND CAB
Collision
NO
Tow Hitch
YES, RECEIVER/INSERT WITH 3 TOW BALLS
Towed or Driven In
DRIVEN
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
33X12.50R20
Factory Tire Size
P265/70R17
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
CUSTOMER STATES BRAKE LIGHT WILL NOT GO OFF
CUSTOMER STATES ABS LIGHT IS ON
OPENED 8/22/22 FROM NEWNAN PEACHTREE CHRYSLER DODGE JEEP RAM
Facility Repair Order
134336
State of Assembly (be specific)
NO TEAR DOWN
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
HAS MESSAGE ON INSTRUMENT CLUSTER: SERVICE ANTILOCK BRAKE SYSTEM. I CONNECTED MY SCANNER, HAS ABS CODE C2200-49 ANTI-LOCK BRAKE MODULE INTERNAL - INTERNAL ELECTRONIC FAILURE. I ERASED THE CODE AND THE CODE CAME BACK. TECHNICIAN PULLED UP REPAIR PROCEDURE FOR THE CODE AND IT SHOWS TO REPLACE THE ABS CONTROL MODULE. TECHNICIAN STATES THAT IT USED TO SHOW TO REPLACE THE CONTROL MODULE WITH THE HYDRAULIC CONTROL UNIT BUT NOW IT DOES NOT. TECHNICIAN STATES THAT HE CAN REPLACE THE ABS CONTROL MODULE, CLEAR THE CODE, TEST DRIVE AND RETEST. HE STATES THAT IF THE CODE RETURNS WILL NEED TO REPLACE THE HYDRAULIC CONTROL UNIT. DOES NOT APPEAR ANY REPAIRS HAVE BEEN PERFORMED. NO SIGNS OF EXTERNAL DAMAGE OR LEAKS FROM ABS CONTROL MODULE OR HYDRAULIC CONTROL UNIT
Measurements
Cause of failure
SIGNS WOULD BE CONSISTENT WITH INTERNAL FAILURE OF ABS CONTROL MODULE. VEHICLE TIRE MODIFICATIONS ARE A CONTRIBUTING FACTOR
Recommendations for Repair
REPLACE ABS CONTROL MODULE, CLEAR CODE, TEST DRIVE AND RECHECK FOR CODES
Images
ESTIMATE
BACK OF REPAIR ORDER
BOTTOM OF REPAIR ORDER
TOP OF REPAIR ORDER
REPAIR ORDER NUMBER AND DATE
RIGHT SIDE OF SERVICE HISTORY
LEFT SIDE OF SERVICE HISTORY
REPAIR PROCEDURE FOR CODE
VIN
FRONT OF HYDRAULIC UNIT
TOP OF HYDRAULIC UNIT AND ABS CONTROL MODULE
PRODUCTION DATE
VIN
RECOMMENDED TIRE SIZE
LEFT REAR TIRE SIZE
LEFT FRONT TIRE SIZE
UNDER HOOD LABEL
UNDER HOOD LABEL
OIL FILTER CARTRIDGE HOUSING
TOP OF ENGINE COMPARTMENT RIGHT SIDE
TOP OF ENGINE
TOP OF ENGINE COMPARTMENT LEFT SIDE
ESTIMATE
BACK OF REPAIR ORDER
BOTTOM OF REPAIR ORDER
TOP OF REPAIR ORDER
COMPLAINT
OIL CHANGE STICKER ON WINDSHIELD
RIGHT SIDE OF SERVICE HISTORY, REPAIR ORDER NUMBER AND DATE
LEFT SIDE OF SERVICE HISTORY AND CUSTOMER NAME
SHOP NAME
CODE RETURNED
CODE ERASED
CODE
OIL LIFE
MESSAGE ON INSTRUMENT CLUSTER AND ODOMETER
INSIDE LEFT FRONT
LEFT FRONT WHEEL
INSIDE BED
LEFT REAR
RECEIVER/INSERT WITH TOW BALLS
TAG
REAR
RIGHT REAR
RIGHT FRONT
FRONT
LEFT FRONT