Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10739484
Order Date
8/19/2022 8:30:05 AM
Inspector
JN201
Contract Number
VSC10161809
Insured Party
ERNEST BUSSIERE
Vehicle Year
2008
Vehicle Make
LINCOLN
Vehicle Model
MKX
Vehicle VIN Number
2LMDU68C18BJ27874
Vehicle Mileage
164580
Inspection Location
Name
AAMCO TRANSMISSIONS
Address
27989 US 19 NORTH
City
CLEARWATER
State, Zip
FL, 33761
Phone
7277967878
Contact(s)
MARK
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM; CLAIMS@PENNWARRANTY.COM
Reason For Inspection
(NOTE- PURCHASED 5/30/2022 @ 163170 MI- 90 DAYS AND 1410 MILES SINCE PURCHASED)
SPOKE TO CUSTOMER ON 8/2/2022. HE SAID THE ISSUE HAPPEND A LITTLE BIT AGO HE SAID HE WAS OUT TO PICK UP FOOD AND WHEN HE WENT TO START IT AND DRIVE OFF HE FELT LIKE IT REALLY WASNT ENGAGING AND MOVED SLOW AND IT WOULD CLUNK AND CATCH AND FINALLY GO INTO GEAR HE CHECKED THE NEXT MORNING AND IT WORKED OK AND THEN HE DROVE IT AGAIN AND NOTICED IT WAS SLIPPING AND TOOK IT THE THE SHOP.
SHOP STATES NO FAULT CODES FOUND. LINE PRESSURE TEST SHOWED 41 PSI, SPEC IS 50. TORE DOWN AND FOUND TORQUE CONVERTER FAILED, SENT METAL DEBRIS THROUGH THE TRANSMISSION. SHOP STATES TRANSMISSION NEEDS A COMPLETE OVERHAUL TO INCLUDE VALVE BODY, DUE TO METAL CIRCULATION. VERIFY CAUSE OF FAILURE. CHECK INITIAL FAILURE. CHECK FOR SIGNS OF CONTINUED OPERATION DAMAGE. VERIFY ALL FAILED COMPONENTS.
Report Information
Location Contact
SAM
Contact Title
SAM
Inspection Date
8/23/2022 3:31:00 PM
Vehicle Year
2008
Vehicle Make
LINCOLN
Vehicle Model
MKX<
Current VIN Number
2LMDU68C18BJ27874
Vehicle Production Date
04/08
Current Mileage
164580
Vehicle Mileage Originally Submitted as
164580
Vehicle Trim
Labor Rate / Type
125.0000
PROVIDED VERBALLY
Engine Type
3.5L
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
FRONT WHEEL DRIVE (FWD)
Vehicle Plate #
87BVQP FLORIDA 03 23
Engine Oil Level
N/A
Engine Oil Condition
N/A
Coolant Level
N/A
Coolant Condition
N/A
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
N/A
Brake Fluid Condition
N/A
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
STP
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
DRIVEN
Belts
NA
Hoses
NA
Tire Size
235/60/18
Factory Tire Size
235/60/18
Overall Condition
Customer Complaint, Date Opened, Shop Name on Repair Order
CUSTOMER STATES TRANSMISSION JERKS SHIFTS 1-2 / SLIPS / LACK OF POWER.
DATE OPENED
AAMCO TRANSMISSION
Facility Repair Order
173731
State of Assembly (be specific)
TRANSMISSION REMOVED AND DISASSEMBLED
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
INSPECTOR EXAMINED TRANSMISSION DISASSEMBLED. TECHNICIAN DEMONSTRATED THE MAIN LOSS OF HYDRAULIC PRESSURE FROM WORN GROOVES IN THE CENTER SUPPORT HUB WERE TEFLON RINGS RIDE. INSPECTOR CAN FEEL GROOVES ETCHED IN FOUR SPOTS. TECHNICIAN DEMONSTRATED A NEW HUB ASSEMBLY WHERE THE SURFACE IS SMOOTH SHOWING A POINT OF WEARING TO PRESSURE LOSS. ALL CLUTCH PACK FRICTION MATERIAL IS BURNT AND STEELS HAVE HEAT SPOTS FROM SLIPPING. VALVE BODY HAS METALLIC DUST COATING THE OUTSIDE AND THE SOLENOID PLASTIC HOUSING IS WARPED FROM HEAT DEVELOPMENT DUE TO INTERNAL TRANSMISSION SLIPPING. FLUID CONDITION IS CONSISTENT WITH HEAT BUILDUP FROM SLIPPING AND IS DISCOLORED.
NO BEARING OR BUSHING FAILURE DEMONSTRATED.
Measurements
Cause of failure
TRANSMISSION INTERNAL PRESSURE LOSS FROM HUB GROOVES BYPASSING THE TEFLON RINGS FROM WEAR AND TEAR. CONTINUED OPERATION RESULTED IN OVERHEAT DAMAGE TO THE CLUTCHES AND CONTAMINATION TO THE UNIT. INITIAL WEAR OF THE CENTER SUPPORT WAS IN PROGRESS PRIOR TO 1400 MILES
Recommendations for Repair
REBUILD OR REPLACE TRANSMISSION.
Images
FILTER ELEMENT
MAGNET BUILDUP
METALLIC DUST AND CLUTCH MATERIAL ON VALVE BODY
SOLENOID PACK PLASTIC DISTORTION AND WARPED
VALVE BODY
CASE
FINAL DRIVE
TRANSMISSION TAG
TRANSMISSION PUMP
CASE
BUSHING
NO PLANETARY GEAR FAILURE
CLUTCH PACK FRICTION MATERIAL BURNT
CLUTCH PACK FRICTION MATERIAL BURNT
CLUTCH PACK FRICTION MATERIAL BURNT
CENTER SUPPORT TEFLON RINGS HAVE WORN GROOVES IN SEAL SURFACE
INTERNAL GROOVING FROM TEFLON RINGS AGAINST INNER HUB SURFACE
OIL FILTER
TRANSMISSION TUNNEL
UNDERCARRIAGE
TIRE SIZE
TIRE SIZE PLACARD
VIN
WHEEL
VEHICLE
UNDERCARRIAGE
UNDERCARRIAGE
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER