Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10749284
Order Date
8/15/2022 9:16:51 AM
Inspector
GG102
Contract Number
VSC10132273
Insured Party
XAVIER ALVAREZ
Vehicle Year
2013
Vehicle Make
MERCEDES BENZ
Vehicle Model
GL450 4MATIC
Vehicle VIN Number
4JGDF7CE2DA221014
Vehicle Mileage
111,560
Inspection Location
Name
MERCEDES OF SUGARLAND
Address
15625 SOUTHWEST FREEWAY
City
SUGARLAND
State, Zip
TX, 77478
Phone
2812071500
Contact(s)
GUSTAVO
Adjuster Name
PATTY
Extension
1412
Email
PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP **
HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE
IF CODES LISTED IN CAR FOR FAILURE, SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS , VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE.
SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS
CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?
CUSTOMER:FIRST NOTICE ISSUES A WEEK AGO AIRBAGS WOULD GO LOWER AND LOWER, WAS NORMAL AT FIRST AFTER STARTING THE VEHICLE. BUT THEN NOT HOLDING AIR
SHOP FINDINGS:
UPSTREAM AND DOWNSTREAM O2 SENSORS- DRIVER SIDE BANK 1, CODES FOR FAILURE
CAM SENSORS LEAKING AND CONTAMINATED HARNESS
RADIATOR LEAKING
COOLANT PUMP LEAKING
HOSES RADIATOR LEAKING
COOLANT RESERVOIR AND THERMOSTAT LEAKING
BOTH REAR AIR BAGS LEAKING '
AIR SUSPENSION PUMP FAILED.
PUMP BLOCK AND RELAY WANTED
TIMING COVER LEAKING
LEFT FRONT AXLE OUTER BOOT TORN
RIGHT FRONT AXLE BOOT LEAKING , WANTS WHOLE AXLE
ENGINE AND TRANS MOUNTS BAD
Report Information
Location Contact
GUSTAVO
Contact Title
GUSTAVO
Inspection Date
8/18/2022 11:40:00 AM
Vehicle Year
2013
Vehicle Make
MERCEDES BENZ
Vehicle Model
GL450<
Current VIN Number
4JGDF7CE2DA221014
Vehicle Production Date
04/13
Current Mileage
111564
Vehicle Mileage Originally Submitted as
111,560
Vehicle Trim
Labor Rate / Type
190.0000
PROVIDED VERBALLY
Engine Type
4.7L
Engine Emissions
CALIFORNIA
Transmission / Model
AUTO
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
NKD5812
Engine Oil Level
Full
Engine Oil Condition
Good
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
NA
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
YES, FACTORY
Towed or Driven In
DRIVEN
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
275/55R19
Factory Tire Size
275/55R19
Overall Condition
GOOD
Customer Complaint, Date Opened, Shop Name on Repair Order
CHECK ENGINE LIGHT IS ON, COOLANT LEVEL LOW, REAR SUSPENSION SLUMPS OVER NIGHT, LOW OIL MESSAGE, A SERVICE, 7.29.22, MB OF SUGAR LAND
Facility Repair Order
823630
State of Assembly (be specific)
ASSEMBLED
Related Recalls, TSB's, or Service History
Failed Components and Extent of Damage
CHECK ENGINE LIGHT IS ON, CODE P0341 (INTAKE CAM POSITION MALFUNCTION), P0342 (INTAKE CAM POSITION OPEN CIRCUIT), P02099 (MIXTURE TO RICH AFTER CAT BANK2), P2272 (B2S2 O2 SENSOR LEAN), P0157 (B2S2 O2 SENSOR LEAN), P2198 (B2S1 O2 SENSORBELOW PERMISSIBLE VALUE), TECH STATES THE O2 SENSOR PROBABLY HAS ENGINE OIL IN CONNECTORS FROM CAM SENSOR, BUT CAN NOT ACCESS THE O2 SENSOR CONNECTORS WITHOUT REMOVING EXHAUST. LEFT AND RIGHT INTAKE AND EXHAUST CAM SENSORS HAVE ENGINE OIL IN WIRING CONNECTORS AND THE ECM HAS ENGINE OIL IN ECM CONNECTOR AND CAVITY FROM OIL WICKING INTO WIRING HARNESS.
RADIATOR IS LEAKING COOLANT ACTIVE TO A DRIP FROM THE BOTTOM LEFT TANK SEAM, MODERATE TERM. COOLANT PUMP BEARING IS COMING APART AND THE PULLEY IS CROOKED AND LEAKING COOLANT, DRIVE BELT TENSIONER PULLEY HAS ABNORMAL WEAR FROM WATER PUMP PULLEY CROOKED.
COOLANT RESERVOIR TO AUX PUMP HOSE AND AUX PUMP HOSE HAS SIGNS OF LEAKING COOLANT. TURBO COOLANT HOSE IS LEAKING COOLANT AT THE COOLANT RESERVOIR. COOLANT RESERVOIR IS LEAKING COOLANT FROM TANK SEAM, MODERATE TERM, TECH RECOMMENDS REPLACING THE THERMOSTAT HOUSING DUE TO IT IS PLASTIC IF REMOVE FROM WATER PUMP WILL CRACK. BOTH REAR AIR BAG ARE LEAKING AIR CAN SEE LEAK WITH SOAPY WATER, NO SIGN OF IMPACT. AIR SUSPENSION COMPRESSOR IS MAKING A RATTLE NOISE AND DOES NOT AIR UP REAR SUSPENSION AND AIR SUSPENSION COMPRESSOR FAILED TEST PLAN. TECH RECOMMENDS REPLACING THE VALVE BLOCK AND THE RELAY DUE TO AIR SUSPENSION COMPRESSOR FAILURE. RIGHT AND LEFT UPPER TIMING CAM COVER GASKETS ARE LEAKING ENGINE OIL LONG TERM. LEFT FRONT OUTER CV BOOT IS TORN AND LEAKING GREASE LONG TERM. NO ABNORMAL NOISE FROM LEFT FRONT OUTER CV JOINT. RIGHT FRONT INNER CV BOOT IS LEAKING GREASE LONG TERM, NO NOISE FROM JOINT TECH RECOMMENDS REPLACING AXLE. NO SIGN OF IMPACT. LEFT AND RIGHT ENGINE MOUNTS ARE TORN AND HAVE EXCESSIVE MOVEMENT. TRANSMISSION MOUNT IS TORN AND COLPASED
Measurements
Cause of failure
MATERIAL FAILURE TO LEFT AND RIGHT INTAKE AND EXHAUST CAM SENSORS WITH OIL WICKING INTO ENGINE WIRING HARNESS WITH OIL CONTAMINATION TO ECM, POSSIBLE OIL CONTAMINATION TO O2 SENSOR. MATERIAL FAILURE TO RADIATOR, COOLANT PUMP, DRIVE BELT TENSIONER, COOLANT RESERVOIR TO AUX PUMP HOSE AND AUX PUMP HOSE, TURBO COOLANT HOSE, COOLANT RESERVOIR.
FAILURES BOTH REAR AIR BAGS LEAKING AIR WITH CONTINUED OPERATION CAUSING DAMAGE TO THE AIR SUSPENSION COMPRESSOR. FAILURES OF THE RIGHT AND LEFT UPPER TIMING CAM COVER GASKETS, LEFT FRONT OUTER CV BOOT, RIGHT FRONT INNER CV BOOT, LEFT AND RIGHT ENGINE MOUNT AND TRANSMISSION MOUNTS. NO FAILURE DEMONSTRATED TO VALVE BLOCK OR RELAY. MORE TEAR DOWN NEEDED TO VERIFY OIL IN O2 SENSOR CONNECTORS.
Recommendations for Repair
REPLACE LEFT AND RIGHT INTAKE AND EXHAUST CAM SENSORS WITH OIL WICKING INTO ENGINE WIRING HARNESS WITH OIL CONTAMINATION TO ECM, POSSIBLE OIL CONTAMINATION TO O2 SENSOR. MATERIAL FAILURE TO RADIATOR, COOLANT PUMP, DRIVE BELT TENSIONER, COOLANT RESEVOIR TO AUX PUMP HOSE AND AUX PUMP HOSE, TURBO COOLANT HOSE, COOLANT RESEVOIR, BOTH REAR AIR BAG, AIR SUSPENSION COMPRESSOR, RIGHT AND LEFT UPPER TIMING CAM COVER GASKETS, LEFT FRONT OUTER CV BOOT, RIGHT FRONT INNER CV BOOT, LEFT AND RIGHT ENGINE MOUNT AND TRANSMISSION MOUNTS. PENDING TEAR DOWN TO OIL IN O2 SENSOR CONNECTORS
Images
RR SITTING LOW
REPAIR ORDER
RR SITTING LOW
LR SITTING LOW
LR SITTING LOW
REG
VIN
LFT FRT
RT FRT
SES LIGHT ON
ODOMETER
RR
LR
INTERIOR
TIRE SIZE PLACARD
VIN
ENGINE COMPARTMENT
TIRE SIZE
EMISSION PLACARD
COOLANT RESEVOIR
WATER PUMP
WATER PUMP
TURBO COOLANT HOSE
TURBO COOLANT HOSE
COOLANT HOSE FROM RESEVOIR TO AUX PUMP LEAKING
TURBO COOLANT HOSE LEAKING
OIL IN RT BANK EX CAM SENSOR CONNECTOR
OIL IN RT BANK INTAKE CAM SENSOR CONNECTOR
OIL IN LFT BANK INTAKE CAM SENSOR CONNECTOR
OIL IN LFT BANK EX CAM SENSOR CONNECTOR
OIL IN ECM CONNECTOR
OIL IN ECM CONNECTOR CAVITY
LEFT UPPER TIMING COVER CAM COVER GASKET
RT UPPER TIMING COVER CAM COVER GASKET
THERMOSTAT
DRIVE BELT TENSIONER
TRANS MOUNT
LEFT ENGINE MOUNT
RT ENGINE MOUNT
RR SUSPENSION AIR BAG
LR AIR SUSPENSION BAG
LFT FRT OUTER CV BOOT
LFT FRT OUTER CV BOOT
RT FRT INNER CV BOOT
COOLANT LEAK FROM RADIATOR
OIL LEAK FROM UPPER TIMING COVER GASKET
COOLANT HOSE FROM AUX PUMP LEAKING
AIR SUSPENSION COMPRESSOR
VALVE BLOCK
RADIATOR LEAKING
LFT BANK O2 SENSORS
RT BANK O2 SENSORS
CODES
FREEZE FRAME
FREEZE FRAME
TEST PLAN