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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10747696

Order Date

8/10/2022 2:59:40 PM

Inspector

CW102

Contract Number

VSC10128156

Insured Party

ODINGA JOSEPH

Vehicle Year

2014

Vehicle Make

JEEP

Vehicle Model

GRAND CHEROKEE SRT

Vehicle VIN Number

1C4RJFDJ8EC348032

Vehicle Mileage

99258

Inspection Location

Name

B & F AUTO

Address

30 PARK AVE

City

ORANGE

State, Zip

NJ, 07017

Phone

9736746961

Contact(s)

FRANK

Adjuster Name

RICK

Extension

1424

Email

RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM

Reason For Inspection

CUSTOMER STATEMENT- ISSUE STARTED ON SATURDAY HE HEARD A NOISE AND THEN THE TRUCK WENT OUT OF GEAR LIKE IT WAS IN NEUTRAL. HE TRIED TO GET VEHICLE IN GEAR BUT IT WOULDN'T MOVE. NO ISSUES PRIOR TO SATURDAY. HE HAD VEHICLE TOWED TO SHOP. SHOP FINDINGS- ASKED FOR COF AND HE SAID HE'S NOT SURE WHAT FAILED FIRST, CHAIN ETC. ADVISED HE HAS TO BE ABLE TO SHOW FAILURES TO INSPECTOR HE SAID HE CAN. ** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP ** HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS , VERIFY INTERNAL FAILURES. ATTEMPT TO DETERMINE WITH SHOP COF, WHAT FAILED FIRST. PLEASE ADVISE TO SUBSEQUENT DAMAGE IF ANY. PLEASE VERIFY CIRCUMFERENCE OF ALL TIRES FOR COMAPARISON TO EACH OTHER, AND TREAD DEPTH. VERIFY DRIVESHAFT AND U-JOINT INTEGRITY. VERIFY NO IMPACT DAMAGE TO CASE OR DRIVESHAFTS, SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, VERIFY NO SIGNS OF LEAKAGE, OVERHEATING, LIFTE KIT, OVERSIZED TIRES, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?

Report Information

Location Contact

FRANK

Contact Title

FRANK

Inspection Date

8/11/2022 2:30:00 PM

Vehicle Year

2014

Vehicle Make

JEEP

Vehicle Model

CHEROKEE<

Current VIN Number

1C4RJFDJ8EC348032

Vehicle Production Date

10/13

Current Mileage

99,258

Vehicle Mileage Originally Submitted as

99258

Vehicle Trim

SRT

Labor Rate / Type

125.0000 PROVIDED VERBALLY

Engine Type

6.4L

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

NJJ C30 FL

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Poor

Power Steering Level

Full

Power Steering Condition

Good

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

Drained

Transfer Case Condition

Fair

Oil Filter Brand

N/A

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

All Tires Match

YES

Tire Size

295/45R20

Factory Tire Size

295/45R20

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

Facility Repair Order

15567

State of Assembly (be specific)

TRANSFER CASE REOMIVED AND SPLIT IN HALF

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

INSPECTION FOUND NO DTC. RF HAD TRANSFER CASE REMOVED TO DEMONSTRATE. OUTPUT SHAFT ON TRANS AND MATCHING INPUT SHAFT ON TRANSFER CASE WERE BOTH IN POOR CONDITION AND DETERIORATED FROM CORROSION. TEETH ARE DETERIORATED AND SHOW SIGNS OF SLIPPING. CORROSION DEBRIS IN GROOVES ON SHAFT. NO LEAKS FOUND ON EITHER UNIT. TRANSFER CASE DRAINED, FLUID LEFT IS IN FIAR CONDITION, TRANS FLUID FOUND FULL, IN POOR CONDITION, STRONG ODOR AND DARK IN COLOR.

Measurements

Cause of failure

CORROSION DETERIORATION OF THE TRANSMISSION OUTPUT AND TRANSFER CASE INPUT SHAFTS. POOR FLUID ALSO INDICATES INTERNAL TRANSMISSION FAILURE, TEAR DOWN IS NEEDED TO VERIFY THE EXACT CAUSE, EXTENT OF DAMAGE AND REPAIRS REQUIRED

Recommendations for Repair

REPAIR/REPLACE TRANS AND TRANSFER CASE

Images