Order Information
Client
PENN WARRANTY CORPORATION
Claim ID
CL10743480
Order Date
8/5/2022 10:56:53 AM
Inspector
RM104
Contract Number
VSC10155910
Insured Party
DANILO ARAUJO SANTOS
Vehicle Year
2015
Vehicle Make
FORD
Vehicle Model
F150
Vehicle VIN Number
1FTEW1EF4FFB78376
Vehicle Mileage
135919
Inspection Location
Name
R&R AUTO SERVICES
Address
2238 FOWLER ST
City
FORT MYERS
State, Zip
FL, 33901
Phone
2392554493
Contact(s)
ROBETA
Adjuster Name
RICK
Extension
1424
Email
RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM
Reason For Inspection
CUSTOMER STATEMENT- CS FROM PRIOR CLAIM CL10643191- VANESSA- STATMENT- MAKING NOISE ENGINE - 1ST NOTICED-- 2 WEEKS AGO - ASK FOR UP TO LAST 12 MONTHS OF SERVICE/REPAIR HISTORY RECEIPTS THEY WOULD HAVE TO FIND THE ONLY OIL CHANGE (2 WEEKS PRIOR TO THIS STATEMENT WOULD BE ON 3/31/22
SHOP FINDINGS- CATASTROPHIC ENGINE FAILURE, ENGINE IS DISASEMBLED, ONE OF THE PISTON'S IS GONE, FOUND PIECES IN THE OIL PAN, COMPROMISED THE BLOCK, BENT ROD, DAMAGED CRANKSHAFT
REQUEST FOR INSPECTION-
** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP **
HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE. PRIOR SHOP PROVIDED AN OIL PRESSURE READING WHICH WOULD INDICATE THE ENGINE WAS ABLE TO RUN AT THAT TIME. NOW THE ENGINE CONDITION INDICATES THE ENGINE IS NOT OPERABLE. REQUESTING INSPECTION TO DETERMINE THE CAUSE OF THE FAILURE- WHY IS THE ROD BENT AND THE PISTON SHATTERED? VALVES DO NOT SHOW IMPACT THAT WOULD CAUSE THE PISTON DAMAGE. WAS ENGINE HYDRO-LOCKED? PLEASE VERIFY CYLINDER HEAD/BLOCK AND HEAD GASKET ARE NOT COMPROMISED ALLOWING COOLANT/WATER INTO ENGINE. PROVIDE PICTURES TO DOCUMENT HEAD, BLOCK AND GASKET INTEGRITY. ALSO ASK SHOP WHAT THEY THINK IS THE CAUSE OF FAILURE. VERIFY OIL PICKUP INTEGRITY AND BEARING IS NOT DAMAGED FROM LACK OF LUBRICATION.
IF CODES LISTED IN CAR FOR FAILURE, SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS , VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE.
SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS
CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?
Report Information
Location Contact
ROBETA
Contact Title
ROBETA
Inspection Date
8/8/2022 9:00:00 AM
Vehicle Year
2015
Vehicle Make
FORD
Vehicle Model
F150<
Current VIN Number
1FTEW1EF4FFB78376
Vehicle Production Date
6/15
Current Mileage
135919
Vehicle Trim
KING RANCH
Labor Rate / Type
130.0000
PROVIDED VERBALLY
Engine Type
5.0
Engine Emissions
FEDERAL
Transmission / Model
AUTOMATIC
Wheel Drive Type
FOUR WHEEL DRIVE (4X4)
Vehicle Plate #
85A-DZY
Engine Oil Level
Drained
Engine Oil Condition
Poor
Coolant Level
Drained
Coolant Condition
N/A
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
AFTERMARKET
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
YES, 4" SUSPENSION LIFT
Collision
NO
Tow Hitch
YES, CLASS 3
Towed or Driven In
TOWED
Belts
GOOD
Hoses
GOOD
All Tires Match
YES
Tire Size
275/55R20
Factory Tire Size
SAME
Overall Condition
FAIR
Customer Complaint, Date Opened, Shop Name on Repair Order
DIAG ENGINE CONCERN-NOT RUNNING, CHECK AND ADVISE
07/19/2022
R&R AUTO SERVICE
Facility Repair Order
0663
State of Assembly (be specific)
LEFT BANK HEAD AND OIL PAN REMOVED
Related Recalls, TSB's, or Service History
NO HISTORY
Failed Components and Extent of Damage
ENGINE: VEHICLE WAS TOWED IN, ENGINE WAS NOT ABLE TO RUN AT THE TIME. THE SHOP DID NOT RECORD ANY FAULTS, BATTERY IS DISCONNECTED. LEFT BANK HEAD IS REMOVED, ALONG WITH THE OIL PAN. THE SHOP RECOVERED 4 QUARTS OF DIRTY, BLACK OIL, FULLY METAL CONTAMINATED. THE #5 PISTON HAD COME APART, AND AS THE ROD WAS STILL CONNECTED TO THE CRANKSHAFT, THE SMALL END WITH THE PIN DAMAGED THE CYLINDER BORE. THE ROD BEARING WAS DESTROYED, WITH PARTICLES STILL FRICTION WELDED TO THE CRANK JOURNAL. THE CYLINDER HEAD WAS DAMAGED FROM THE BROKEN PARTS OF THE PISTON. THE CONN ROD IS NOT BENT-NO EVIDENCE OF HYDROLOCK. THE ENGINE CRANKSHAFT IS BINDING IN THE BLOCK, CAN BE TURNED, BUT VERY STIFF. NO VISIBLE SLUDGE IN THE BOTTOM END, THE PAN IS FULL OF FINE METALLIC PARTICLES, ALONG WITH THE LARGER PIECES OF PISTON. IT APPEARS THAT THE ENGINE WAS STILL RUNNING, WHEN IT SPUN THE #5 CONN ROD BEARING, BUT THE CLIENT CONTINUED OPERATION IN THAT DAMAGED STATE UNTIL TOTAL ENGINE FAILURE WAS EXPERIENCED. #5 PLUG IS DAMAGED FROM BROKEN PISTON BITS, AS IS THE #5 CHAMBER IN THE HEAD, WITH THE VALVES BENT
Measurements
Cause of failure
MATERIAL FAILRUE OF THE #5 CONNECTING ROD BEARING , WITH CONTINUED OPERATION UNTIL THE ROD BROKE OUT OF THE PISTON WITH ADDITIONAL DAMAGES TO THE BLOCK AND CYLINDER HEAD
Recommendations for Repair
REPLACEMENT ENGINE
Images
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
REPAIR ORDER
INTERIOR
NO SERVICE
VIN
TIRE PLACARD
VIN
TIRE
LIFTED SUSPENSION
FRONT
UNDER
ENGINE
EMISSIONS
FRONT
TIRE
REAR
PLATE
HITCH
LIFTED SUSPENSION
REAR-LIFTED SUSPENSION
PISTON MATERIAL IN PAN
LOTS OF METAL PARTICLES IN PAN
LEVEL OF TEARDOWN
DAMAGED #5 LOWER CYLINDER
DAMAGED #5 LOWER CYLINDER
BENT VALVES, IMPACT TO HEAD FROM PISTON PARTS
NO OTHER DAMAGED CHAMBERS
ROD NOT BENT
ROD NOT BENT
ROD NOT BENT
SCORING AT CAMS LOBES
CRANKSHAFT BINDING
LOTS OF METALLIC PASTE IN THE OIL PAN
PIECES IN THE OIL PUMP PICKUP
NO SLUDGE AT LOWER END
NO SLUDGE AT LOWER END
RESIDUAL OIL BLACK AND DIRTY
DAMAGED PLUG FROM #5
DAMAGED PLUG FROM #5
HEAD
ODOMETER