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Order Information

Client

PENN WARRANTY CORPORATION

Claim ID

CL10714841

Order Date

8/2/2022 12:14:23 PM

Inspector

TD101

Contract Number

VSC10135811

Insured Party

TAHEEM LANGLEY

Vehicle Year

2015

Vehicle Make

DODGE

Vehicle Model

CHARGER

Vehicle VIN Number

2C3CDXHG1FH925214

Vehicle Mileage

144149

Inspection Location

Name

INDIAN RIVER TRANSMISSION

Address

5225 INDIAN RIVER RD, SUITE C

City

VIRGINIA BEACH

State, Zip

VA, 63464

Phone

7575024730

Contact(s)

MIKE

Adjuster Name

RICK

Extension

1424

Email

RICK.KERTES@PENNWARRANTY.COM;PATRICIA.AVERY@PENNWARRANTY.COM;CLAIMS@PENNWARRANTY.COM;JIM.SULLIVAN@PENNWARRANTY.COM;KEVIN.THOMPSON@PENNWARRANTY.COM;KIYANA.SINGLETON@PENNWARRANTY.COM

Reason For Inspection

CUSTOMER STATEMENT- CUSTOMER STATEMENT PRIOR CLAIM CL10608679 - ACCEL ISSUE VEHICLE FEELS LIKE IT WANTS TO STALL OUT WHEN ACCEL CHECK ENGINE LIGHT ON NOTICED BEGINNING OF JAN HASN'T DRIVEN VEHICLE IN ABOUT 3 MONTHS. SHOP FINDINGS- ENGINE TORN DOWN TO FAILURE, SHOP IS STATING THE CONNECTING ROD FAILED ON CYLINDER 3 CAUSING DAMAGE TO CYLINDER 6. SHOP IS STATING NO SIGNS OF COOLANT OR WATER INTRUSION/BREACHING OF CYLINDER HEAD GASKET. SHOP STATES NEEDS ENGINE REPLACMENT ** HAVE INSPECTOR CALL TO SET UP APPOINTMENT WITH THE SHOP ** HAVE TECHNICIAN DEMONSTRATE FAILURE / VERIFY/ DETERMINE CAUSE OF FAILURE. *** NOTE- THE ORIGINAL CLAIM FROM PRIOR SHOP THAT IS CLOSED-SAID COOLANT WAS EMPTY AND THE OIL LEVEL WAS 2 QUARTS OVER FULL. CURRENT SHOP STATES NO BREACH OF HEAD GASKET OR ISSUES WITH HEAD. THEY ARE SAYING THE CONNECTING ROD FAILED. SHOP MUST SHOW HOW THE CONNECTING ROD FAILED CAUSING IT TO BEND AND CONTACT CYLINDER 6 ROD AND CYLINDER WALL, WITHOUT COOLANT/WATER INTRUSION. PLEASE INSPECT ROD AND BEARINGS FOR DAMAGE FROM LACK OF LUBRICATION OR COOLANT INTERMIX. PLEASE INPSECT ALL PISTON CROWNS FOR LACK OF CARBON ON AFFECTED CYLINDERS . INSPECT ALL PISTONS FOR COMPARISON AND PROVIDE PICTURES FOR EACH PISTON AND THE CYLINDER HEADS SHOWING VALVE FACES FOR POSSIBLE STEAM CLEANING FROM COOLANT/WATER, OR CONTACT WITH PISTON. VERIFY OIL PICKUP IS CLEAR AND PROVIDE PICTURE PLEASE. VERIFY HEAD GASKET DID NOT BREACH/LEAK. PROVIDE PICTURE OF CYLINDER HEAD GASKET, BOTH SIDES OF FAILED CYLINDER BANK. IF CODES LISTED IN CAR FOR FAILURE, SHOP NEEDS TO DEMONSTRATE ALL TESTING, HOW THE VERIFIED FAILURE AND LIST STEPS , VERIFY CURRENT, ACTIVE AND IF ANY TESTING PER CODE TO SHOW FAILURE. SUPPORT FINDINGS WITH PHOTOS: PLEASE LABEL ALL PHOTOS CHECK FOR RUST AND CORROSION, LACK OF LUBRICATION, OVERHEATING, COMMERCIAL, UBER, LYFT, TAXI USE, CONTINUED OPERATION OR MODIFICATIONS. DID THESE MODIFICATIONS AFFECT THE FAILURE?

Report Information

Location Contact

MIKE

Contact Title

MIKE

Inspection Date

8/3/2022 2:00:00 PM

Vehicle Year

2015

Vehicle Make

DODGE

Vehicle Model

CHARGER<

Current VIN Number

2C3CDXHG1FH925214

Vehicle Production Date

11/14

Current Mileage

144149

Vehicle Trim

Labor Rate / Type

170.0000 PROVIDED VERBALLY

Engine Type

3.6

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

REAR WHEEL DRIVE (RWD)

Vehicle Plate #

UGN 3400 VIRGINIA

Engine Oil Level

Drained

Engine Oil Condition

Poor

Coolant Level

Drained

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

CARTRIDGE

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

YES, COSMETIC FRONT AND REAR BUMPER COVERS.

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

GOOD

Hoses

GOOD

Tire Size

215/60R 17

Factory Tire Size

SAME

Overall Condition

AVERAGE

Customer Complaint, Date Opened, Shop Name on Repair Order

CUT OFF

Facility Repair Order

101-8394

State of Assembly (be specific)

THANK TO CYLINDER HEAD REMOVED AND OIL PAN REMOVED.

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

THE #5 CONNECTING ROD IS BROKEN OUT OF THE PISTON AND IS JAMMED IN THE #6 CYLINDER BETWEEN THE CRANKSHAFT AND #6 CONNECTING ROD. THE #6 PISTON IS IN PIECES IN THE OIL PAN AND THE ROD IS BENT BUT STILL CONNECTED TO CRANKSHAFT. THE #6 ROD BEARING DOES NOT APPEAR SPUN. THERE IS IMPACT TO THE BLOCK FROM THE BROKEN ROD. THE #5 ROD CAP FOR THE CONNECTING ROD IS IN THE OIL PAN AND IS IN WHOLE CONDITION. THERE IS ALSO A BROKEN ROD BOLT AND THE BEARING IS IN THE PAN FOLDED OVER AND DISTORTED. THERE IS NO SCORING ON THE INSIDE OF THE ROD CAP FROM THE BEARING BEING SPUN. NO SIGNS OF IMPACT TO THE CYLINDER HEAD COMBUSTION CHAMBERS OF THE DAMAGED CYLINDERS. THE VALVES AND VALVE SEATS ARE INTACT. NO SIGNS OF FAILED VALVE SPRINGS OR VALVE TRAIN COMPONENTS. THE ENGINE IS CLEAN, NO SLUDGE OR VARNISH. NO EVIDENCE OF LACK OF LUBE OR OVERHEAT. NO EVIDENCE OF LACK OF MAINTENANCE.

Measurements

Cause of failure

ENGINE HAS EXTENSIVE DAMAGE MAKING THE ROOT CAUSE DIFFICULT TO DETERMINE. IT APPEARS THERE WAS A FAILURE OF THE #5 CONNECTING ROD BOLT WITH CONTINUED OPERATION AT A HIGH RATE OF SPEED UNTIL THE ROD HAMMERED OUT OF THE PISTON, BROKE OFF THE CRANKSHAFT AND JAMMED INTO THE #6 CYLINDER BREAKING THE PISTON AND IMPACTING THE BLOCK.

Recommendations for Repair

REPLACE ENGINE.

Attachments

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Upload Date

DISCLAIMER

8/3/2022 5:57:20 PM

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