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Order Information

Client

HEADSTART WARRANTY

Claim ID

HWG19233-2-R

Order Date

7/6/2022 6:34:49 PM

Inspector

GW103

Contract Number

HWG19233

Insured Party

HOSSEIN MOHAGHEGHIAN

Vehicle Year

2014

Vehicle Make

MERCEDES BENZ

Vehicle Model

GL450

Vehicle VIN Number

4JGDF7CEXEA424427

Vehicle Mileage

104813

Inspection Location

Name

Address

15625 SW FREEWAY

City

SUGAR LAND

State, Zip

TX, 77478

Phone

7138946486

Contact(s)

Gustavo

Adjuster Name

SCOTT H.

Extension

108

Email

SCOTT@HEADSTARTWARRANTYGROUP.COM

Reason For Inspection

THE ENGINE HAS NOW BEEN TORN DOWN TO THE POINT OF FAILURE ACCORDING TO THE REPAIR FACILITY. PLEASE REINSPECT THE ENGINE AND HAVE THE TECHNICIAN DEMONSTRATE THE FAILURE. PLEASE INSPECT THE ENGINE AND HAVE TECH DEMONSTRATE FAILURE. PLEASE CHECK ENGINE OIL LEVEL AND CONDITION. PLEASE PULL FAULT CODES AND FREEZE FRAME DATA. SDS SHORT TEST PLEASE DETERMINE STATE OF TEARDOWN. PLEASE CHECK FOR CONTAMINATION/INTERMIX. PLEASE DETERMINE WHAT DIAGNOSTICS HAVE BEEN PERFORMED TO DETERMINE THE FAILURE. PLEASE CHECK FOR COMMERCIAL USE OR MODIFICATIONS. PLEASE CHECK FOR CONTINUED OPERATION OR LONG TERM FAILURE. PLEASE CHECK FOR PAST IMPROPER REPAIRS. PLEASE CHECK FOR COOLANT INGRESS INTO CYLINDERS. PLEASE CHECK FOR OVERHEATING.

Report Information

Location Contact

GUSTAVO

Contact Title

GUSTAVO

Inspection Date

7/8/2022 10:23:00 AM

Vehicle Year

2014

Vehicle Make

MERCEDES BENZ

Vehicle Model

GL450<

Current VIN Number

4JGDF7CEXEA424427

Vehicle Production Date

5/201

Current Mileage

104813 FROM REPAIR ORDER

Vehicle Mileage Originally Submitted as

104813

Vehicle Trim

Labor Rate / Type

190.0000 PROVIDED VERBALLY

Engine Type

4.6

Engine Emissions

FEDERAL

Transmission / Model

AUTOMATIC

Wheel Drive Type

ALL WHEEL DRIVE (AWD)

Vehicle Plate #

DMP8506

Engine Oil Level

Drained

Engine Oil Condition

N/A

Coolant Level

Drained

Coolant Condition

N/A

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

N/A

Brake Fluid Condition

N/A

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

FAIR

Hoses

FAIR

All Tires Match

YES

Tire Size

275 50 20

Factory Tire Size

275 50 20

Overall Condition

FAIR

Customer Complaint, Date Opened, Shop Name on Repair Order

CHECK ENGINE LIGHT IS ON. HESITATION WHILE DRIVING.

Facility Repair Order

818554 DATE OPENED 5/31/2022

State of Assembly (be specific)

ENGINE AND TRANSMISSION AND DRIVER HEAD REMOVED.

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

NO SIGNS OF OVERHEAT, NO SLUDGE OR INTERMIX. THE RIGHT NUMBER FIVE EXHAUST VALVE SEAT HAS PLAY ALLOWING THE VALVE TO MOVE UP AND DOWN. I CAN SEE WHERE THE VALVE HAS MOVED UP THE SEAT. I CAN ALSO SEE WHERE THE VALVE SEATS TO THE HEAD HAS WORN THE ALLUMINUM. THE LEFT NUMBER FIVE VALVE HAS PITTING. THE EXHAUST NUMBER FIVE AND SIX LOBES HARDENED FINISH IS WORN. THE INTAKE NUMBER EIGHT CAM LOBE FINISH IS ALSO WORN. NO DAMAGE TO THE CYLINDER WALLS. THE SHOP PROVIDED MAINTENANCE RECORDS. NO CODES OR MILEAGE DUE TO TEAR DOWN.

Measurements

Cause of failure

MATERIAL FAILURE OF THE NUMBER FIVE EXHAUST VALVE SEATS. MATERIAL FAILURE OF THE BANK TWO INTAKE AND EXHAUST CAMSHAFT HARDENED SURFACES.

Recommendations for Repair

REPLACE THE BANK NUMBER TWO HEAD, BANK NUMBER TWO INTAKE AND EXHAUST CAMSHAFTS.

Images