Order Information
Client
TEAM CAR CARE/JIFFY LUBE
Claim ID
32038
Order Date
6/8/2022 10:36:23 AM
Inspector
BP269
Contract Number
1046
Insured Party
DAVID HAIROPOULOS
Vehicle Year
2021
Vehicle Make
SUBARU
Vehicle Model
OUTBACK
Vehicle VIN Number
4S4BTANCXM3206046
Vehicle Mileage
46581
Inspection Location
Name
THE DEAN TEAM OF BALLWIN
Address
15121 MANCHESTER ROAD,
City
BALLWIN
State, Zip
MO, 63011
Phone
6362270100
Contact(s)
TEAM
Adjuster Name
EBONY JONES
Extension
7949
Email
EBONY.JONES@JIFFYWORLD.COM
Reason For Inspection
CAN WE GET IMAGES OF THE OIL FILTER, DRAIN PLUG AND DIPSTICK READING? CAN WE GET IMAGES OF UNDER CARRIAGE FOR ANY BLOWBACK OR IMPACT DAMAGE? CAN WE GET IMAGES OF ANY VISIBLE OIL LEAKS? CAN WE CHECK FOR ANY SLUDGE PRESENT IN OIL? CAN WE CHECK FOR ANY INDICATION OF OIL CONSUMPTION? CAN WE GET AN IMAGE OF THE ODOMETER? CAN YOU CHECK THE TRANSMISSION FLUID LEVEL? CAN WE CHECK IF TRANSMISSION RUN OR NOT? CAN WE CHECK FOR DIAGNOSTIC TROUBLE CODES? CAN WE CHECK FOR TRANSMISSION FLUID LEAK?
Report Information
Location Contact
DUKE
Contact Title
DUKE
Inspection Date
6/9/2022 10:15:00 AM
Vehicle Year
2021
Vehicle Make
SUBARU
Vehicle Model
OUTBACK<
Current VIN Number
4S4BTANCXM3206046
Vehicle Production Date
04/21
Current Mileage
53210
Vehicle Mileage Originally Submitted as
46581
Vehicle Trim
SUV
Labor Rate / Type
175.0000
PROVIDED VERBALLY
Engine Type
2.5
Engine Emissions
CALIFORNIA
Transmission / Model
CVT
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
NH4F3J MO
Engine Oil Level
Full
Engine Oil Condition
Fair
Coolant Level
Drained
Coolant Condition
Fair
Transmission Level
Drained
Transmission Condition
Poor
Power Steering Level
N/A
Power Steering Condition
N/A
Brake fluid Level
Full
Brake Fluid Condition
Fair
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
N/A
Transfer Case Condition
N/A
Oil Filter Brand
ECOGUARD
Sample Taken
N
Sample Type
Miscellaneous Comments
ON ARRIVAL THE TECH HAD SMALL SAMPLE OF FLUID FROM THE OLD TRANS LESS THEN 1 OUNCE. BURNT.
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
FAIR
Hoses
FAIR
All Tires Match
YES
Tire Size
225X60X18
Factory Tire Size
225X60X18
Overall Condition
FAIR FOR TIME AND MILES.
Customer Complaint, Date Opened, Shop Name on Repair Order
C/S WAS DRIVING ON THE HIGHWAY AND CEL TRANSMISSION LIGHT CAME ON. TOWED IN PLUS LOF. RO DATED 6/1/2022 DEAN TEAM OF BALLWIN.
Facility Repair Order
382687
State of Assembly (be specific)
THE TECH ALREADY HAD THE OLD TRANS OUT AND IN SHIPPING BOX AND A NEW TRANSMISSION PART WAY INSTALLED.
Related Recalls, TSB's, or Service History
NONE AT THIS RF BUT HAS JIFFY LUBE WINDOW STICKER STATES NEXT SERVICE DUE 4/23/2022 AT 51581 MI TECH HAD PIC ON HIS PHONE OF THE OLD TRANS DRAIN PLUG HAD HEAVY HARD METAL DEBRIS ON IT.
Failed Components and Extent of Damage
THERE WAS ALMOST NO FLUID IN THE OLD TRANSMISSION. WHEN THE TECH KEITH REMOVED THE DRAIN PLUG ALMOST NO FLUID CAME OUT LESS THEN 1 OUNCE AND IT WAS BURNT AND HAS METAL DEBRIS IN IT. HE HAD PIC A ON HIS PHONE SHOWING THE DRAIN PLUG HAD HEAVY HARD METAL DEBRIS ON IT. THERE WAS NO PLACE UNDER THIS VEHICLE THAT SHOWED ANY FLUID LEAKS PAST OR PRESENT AND THE OIL ON THE DIPSTICK WAS APROXMENTLY 1/4 QUART OVER FULL. THIS IS NORMAL THIS OIL FILTER MOUNTS UP SIDE DOWN AND IT DRAINS BACK INTO THE ENGINE AND THE OIL IS SLIGHTLY OVER FULL. THE ENGINE OIL DRAIN PLUG SHOWS NO TAMPERING AND NO OIL LEAKS FROM THE ENGINE OR ANY PLACE AROUND THE TRANSMISSION . THE VEHICLE HAS GONE 6,229 MILES SINCE LAST OIL CHANGE. NO SLUDGE INSIDE THE OIL FILTER WHEN I HAD THE TECH REMOVE IT.
Measurements
NONE COULD NOT SCAN FOR CODES BECAUSE OF TEAR DOWN AND THE TECH STATED HE DID NOT SCAN FOR CODES PRIOR TO TEAR DOWN.
Cause of failure
UNKNOWN THE EXACT CAUSE AND HOW THE TRANSMISSION BECAME EMPTY WHEN IT WAS TOWED INTO THIS RF BUT THERE IS NO FLUID RESIDUE AROUND THE FRONT AXLE AREAS OR ANY PLACE AROUND THE UNDERCARRIAGE. THE TECH ALREADY HAD THE OLD TRANS STRAPPED INTO A SHIPPING CRATE HE REMOVED THE TOP FOR INSPECTION. THE TECH HAD A VERY SMALL AMOUNT OF FLUID IN A CONTAINER LESS THEN 1 OUNCE THAT WAS THE ONLY FLUID IN THE TRANSMISSION WHEN HE REMOVED THE TRANS DRAIN PLUG AND IT HAD A HEAVY AMOUNT OF HARD METAL DEBRIS ON IT. HE HAD A PIC ON HIS CEL PHONE FOR ME TO INSPECT. BUT THIS VEHICLE COULD NOT HAVE BEEN DRIVING ANY PLACE MUCH LESS THE HIGHWAY WITH NO FLUID IN THE TRANSMISSION THIS VEHICLE WOULD NOT HAVE MOVED AT ALL WITH OUT FLUID IN IT.
Recommendations for Repair
THE TECH HAS ALREADY INSTALLED A NEW TRANS MISSION IN THE UNIT THERE IS NO DIP STICK ON THIS TRANSMISSION.
Images
TAGS
DASH LOCATION VIN
ENG ID TAG
R R VEH
L R VEH
2ND VIN PIC
TIRE PLACARD
VIN AND PD AND TIRE INFO
LOF STICKER
53210 MI
L F VEH
OIL FILTER
OIL 1/4 QUART OVER FULL
R F VEH
NO DAMAGE TO OIL PAN
DEBRIS ON DRAIN PLUG FOR TRANS
NO LEAKS AT THE OLD TRANSMISSION
OLF SLIGHT FLUID SAMPLE FROM THE TRANS THIS IS ALL THERE WAS.
NO FLUID ON UNDERCARRIAGE
NEW TRANS INSTALLED PART WAY
NO ,LEAKS UNDER ENG OR TRANSMISSION
MOUNTED TIRE SIZE
L F VEH
2ND RO PIC
RO