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Order Information

Client

TEAM CAR CARE/JIFFY LUBE

Claim ID

31839

Order Date

5/12/2022 1:09:42 PM

Inspector

PR101

Contract Number

2937

Insured Party

WILLIAM KUNESH

Vehicle Year

2013

Vehicle Make

MAZDA

Vehicle Model

Vehicle VIN Number

N/A

Vehicle Mileage

111563

Inspection Location

Name

AUSTIN AUTO REPAIR

Address

9324 HIGHWAY 290 W

City

AUSTIN

State, Zip

TX, 78736

Phone

5122884932

Contact(s)

Gary or Mitchell

Adjuster Name

EBONY JONES

Extension

7949

Email

EBONY.JONES@JIFFYWORLD.COM

Reason For Inspection

CAN WE GET IMAGES OF THE OIL FILTER, DRAIN PLUG AND DIPSTICK READING? CAN WE GET IMAGES OF UNDER CARRIAGE FOR ANY BLOWBACK OR IMPACT DAMAGE? CAN WE GET IMAGES OF ANY VISIBLE OIL LEAKS? CAN WE GET AN IMAGE OF THE ODOMETER?

Report Information

Location Contact

GARY

Contact Title

GARY

Inspection Date

5/16/2022 4:00:00 PM

Vehicle Year

2013

Vehicle Make

MAZDA

Vehicle Model

MAZDA 3<

Current VIN Number

JM1BL1TF5D1811623

Vehicle VIN Number Originally Submitted as

N/A

Vehicle Production Date

03/13

Current Mileage

111563

Vehicle Trim

Labor Rate / Type

125.0000 PROVIDED VERBALLY

Engine Type

2.0L

Engine Emissions

FEDERAL

Transmission / Model

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

HMH6139 TX

Engine Oil Level

Low

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

Full

Power Steering Condition

Good

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

MISSING

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

205/55R16

Factory Tire Size

205/55R16

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

DIED. 4/5/22. AUSTIN AUTO REPAIR

Facility Repair Order

17555

State of Assembly (be specific)

FULLY ASSEMBLED.

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

THE OIL FILTER IS MISSING AND IT IS CONSISTENT FALLING OFF. THERE IS ENGINE OIL BLOWN BACK FROM THE FRONT ALL THE WAY TO THE BACK. THE ENGINE IS SEIZED AND IT WAS VERIFIED WITH A BREAKER BAR ON THE FRONT CRANK BOLT. THERE WERE NO SIGNS OF OTHER LEAKS, SLUDGE OR ABUSE AND THE DRAIN PLUG IS TIGHT WITH TAMPER PROOF PAINT.

Measurements

Cause of failure

FINDINGS CONSISTENT WITH THE OIL FILTER COMING LOOSE AND CAUSING CATASTROPHIC ENGINE FAILURE.

Recommendations for Repair

REPLACE THE ENGINE.

Images