https://app.centroinspection.com/Content/Images/CentroLogo200.png

Order Information

Client

HEADSTART WARRANTY

Claim ID

OCR000004379

Order Date

4/25/2022 4:59:00 PM

Inspector

DH601

Contract Number

OCR000004379

Insured Party

JULIA HUNTER

Vehicle Year

2011

Vehicle Make

CHEVROLET

Vehicle Model

CRUZE

Vehicle VIN Number

1G1PH5S94B7209308

Vehicle Mileage

147492

Inspection Location

Name

BANNER COULSON CHEVY (BILL BUNCH)

Address

3401 HWY 13

City

HIGGINSVILLE

State, Zip

MO, 64037

Phone

6605842175

Contact(s)

Kelly

Adjuster Name

SCOTT H

Extension

108

Email

SCOTT@HEADSTARTWARRANTYGROUP.COM

Reason For Inspection

CUSTOMER CONCERN: CEL COMES ON AND OFF WHEN HITTING BUMPS DIAG: REPLACE WATER OUTLET AND TURBO PLEASE INSPECT THE TURBO CHARGER AND HAVE TECH DEMONSTRATE FAILURE. PLEASE CHECK THE WASTEGATE ACTUATOR. PLEASE CHECK THE TURBINE FOR EXCESSIVE PLAY. PLEASE INSPECT THE WATER OUTLET HOUSING AND HAVE TECH DEMONSTRATE FAILURE. PLEASE CHECK ENGINE OIL LEVEL AND CONDITION. PLEASE CHECK COOLANT LEVEL AND CONDITION. PLEASE CHECK FOR FLUID LEAKS. PLEASE PULL FAULT CODES AND FREEZE FRAME DATA. PLEASE CHECK FOR CONTAMINATION/SLUDGE. PLEASE CHECK FOR PAST IMPROPER REPAIRS. PLEASE CHECK FOR CONTINUED OPERATION OR LONG TERM FAILURE. PLEASE CHECK FOR COMMERCIAL USE OR MODIFICATIONS.

Report Information

Location Contact

KELLY

Contact Title

KELLY

Inspection Date

4/27/2022 9:00:00 AM

Vehicle Year

2011

Vehicle Make

CHEVROLET

Vehicle Model

CRUZ<

Current VIN Number

1G1PH5S94B7209308

Vehicle Production Date

2/11

Current Mileage

151358

Vehicle Mileage Originally Submitted as

147492

Vehicle Trim

LTZ

Labor Rate / Type

70.0000 PROVIDED VERBALLY

Engine Type

1.4L I4 TURBO

Engine Emissions

CALIFORNIA

Transmission / Model

AUTOMATIC

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

MO HANDICAP GU45L EXPIRES 9/22

Engine Oil Level

Full

Engine Oil Condition

Fair

Coolant Level

Full

Coolant Condition

Fair

Transmission Level

N/A

Transmission Condition

N/A

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Fair

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

CARTRIDGE TYPE

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

TOWED

Belts

Hoses

ONE CURRENTLY LEAKING COOLANT.

Tire Size

225/45/18

Factory Tire Size

225/45/18

Overall Condition

FAIRLY HIGH MILES. NOT GREAT.

Customer Complaint, Date Opened, Shop Name on Repair Order

CHECK ENGINE LIGHT ON.

Facility Repair Order

71940

State of Assembly (be specific)

FULLY ASSEMBLED.

Related Recalls, TSB's, or Service History

#19-NA-101 POSSIBLE OIL CONSUMPTION AND/OR LEAKS - (MAY 7, 2019) RF HAS DONE A WATER NECK AND MAYBE A VALVE COVER GASKET? ADVISER WAS CLUELESS, NO IDEA. WATER NECK IS NEW FOR SURE.

Failed Components and Extent of Damage

COOLANT LEAKING AT THE HOSE FROM THE WATER NECK TO THE OVERFLOW BOTTLE AT THE WATER NECK CONNECTION. CURRENT, TODAY. CODE FOR UNDERBOOST AND AIR FLOW ISSUES P0299- UNDERBOOST P1101- AIR INTAKE SYSTEM FLOW PERFORMANCE. THE P1101 SHOULD BE ADDRESSED 1ST UNLESS THERE IS OBVIOUS TURBO ISSUES TO CONDEMN. THERE IS A TSB RELATED TO THE P1101 CODE FOR PCV SYSTEM ISSUES. I PUT MY MOUTH ON THE CHECK VALVE TO THE INTAKE MANIFOLD AND BLEW AND SUCKED INTO IT CONFIRMING CHECK VALVE IS FAILED. NO EXPLANATION OF WHERE IT GOES OR WHY IT GETS GONE BUT IT IS GONE. WHEN WE RAN THE ENGINE VACUUM WAS COMING THROUGH THE THE PCV DIAPHRAGM EXTERNALLY AND IT SHOULD NOT BE. THE DIAPHRAGM IN THE VALVE COVER IS FAILED AND THE CHECK VALVE IN THE FRESH AIR INLET HOSE FROM THE INTAKE TUBE TO THE MANIFOLD IS FLOWING BOTH DIRECTIONS. SHOULD ONLY ALLOW FRESH AIR IN, NO CRANKCASE AIR OUT. THIS SET OF ISSUES CAN CAUSE AND DOES OFTEN CAUSE A P0299. CHECKED THE WASTEGATE ARM AND ACTUATOR CONNECTION. HAS A NORMAL AMOUNT OF PLAY, NOT EXCESSIVE TODAY, NO NOISE FROM THE TURBO AND IT IS FUNCTIONING CORRECTLY TODAY ON TEST DRIVE.

Measurements

Cause of failure

19-NA-101 TSB PRINTED MATERIAL CATALOGING THE PCV ISSUE. THIS TSB IS ONLY ABOUT THE CHECK VALVE IN THE INTAKE. IT HAS BEEN REVISED TO CHECK THE VALVE COVER AND THE FRESH AIR PIPE AS WELL. NO PROBLEM FOUND WITH THE TURBO TODAY. WATER NECK IS REPLACED BUT STILL LEAKS AT THE OVERFLOW HOSE CONNECTION AT THE WATER NECK.

Recommendations for Repair

REPLACE OVERFLOW TANK HOSE TO THE WATER NECK. REPLACE VALVE COVER, REPLACE INTAKE MANIFOLD AND REPLACE PCV FRESH AIR INLET TUBE. RECHECK THE TURBO AFTER THE PCV SYSTEM IS ISSUES ARE RECTIFIED.

Attachments

Description

Upload Date

TSB

4/28/2022 9:29:40 AM

Images

REPAIR ORDER FRONT

BACK OF RO

GM INFO

PARTS AND BID

PARTS

CONTRACT CARD?

DROP OFF PACKET

LUBE STICKER

IP MILEAGE

OIL LIFE

OBD

TIRE PLACARD

VIN PLACARD

INTERIOR FRONT

DASH VIN

EMISSIONS

ENGINE BAY

COOLANT AND BRAKE FLUID OK

COOLANT LEAK. CURRENT. ALREADY DID THE WATER NECK. DIDNT DO THE HOSE.

CURRENT NOW LEAK AT THE HOSE FROM THE WATER NECK TO THE OVERFLOW TANK.

OIL FILTER IS CARTRIDGE TYPE

FRONT OF THE ENGINE. SOME NOISE. THINKING ITS FROM A LOOSE SPARK PLUG. SHOP WOULDNT CHECK. DIDNT CONFIRM.

OIL DIPSTICK 1ST PULL

CLEAN INSIDE THE ENGINE

OIL NEAR THE LOW MARK.

TIRE SIZE

LF TIRE

RF TIRE

RR TIRE

LR TIRE

LEFT REAR

REAR

LICENSE

RIGHT REAR

RIGHT FRONT

LEFT FRONT

SCAN TOOL IDENTIFY

PREVIOUS RO

FULL SCAN CODES.

SCAN IINFO

THE FRESH AIR PVC HOSE CHECK VALVE IS NOT FUNCTIONING PROPERLY EITHER. NOT FULY GONE BUT DOES PASS SOME IN THE DIRECTION IT ISNT SUPPOSED TO. CHECK VALVE ALLOWS AIR TO PASS TO THE CRANKCASE BUT NOT SUPPOSED TO ALLOW AIR TO PASS FROM THE CRANKCASE TO THE FRESH AIR INLET.