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Order Information

Client

CAREGARD WARRANTY SERVICES

Claim ID

CL10563501

Order Date

1/19/2022 9:01:44 AM

Inspector

TT301

Contract Number

5180172

Insured Party

LAURA CRAIG

Vehicle Year

2015

Vehicle Make

DODGE

Vehicle Model

CARAVAN

Vehicle VIN Number

2C4RDGEG4FR548107

Vehicle Mileage

102342

Inspection Location

Name

STERLING AUTO REPAIR

Address

114000 CA-49

City

JACKSON

State, Zip

CA, 95642

Phone

2092235522

Contact(s)

GIL

Adjuster Name

GENE BEYERS

Extension

Email

Reason For Inspection

VERIFY TRANSMISSION FAILURE, NO SHIFTING CHECK ATF LEVEL AND CONDITION CHECK FOR ANY DTCS STORED VERIFY METAL IN FLUID VERIFY NO IMPACT DAMAGE VERIFY NO TRANS NOISE VERIFY NO COMM USE OR MODS

Report Information

Location Contact

GIL

Contact Title

GIL

Inspection Date

1/20/2022 4:30:00 PM

Verbal Report Taken By

GENE

Vehicle Year

2015

Vehicle Make

DODGE

Vehicle Model

CARAVAN<

Current VIN Number

2C4RDGEG4FR548107

Vehicle Production Date

Current Mileage

102351

Vehicle Mileage Originally Submitted as

102342

Vehicle Trim

Labor Rate / Type

150.0000 PROVIDED VERBALLY

Engine Type

3.6

Engine Emissions

CALIFORNIA

Transmission / Model

AUTO

Wheel Drive Type

FRONT WHEEL DRIVE (FWD)

Vehicle Plate #

7TMS2258

Engine Oil Level

Full

Engine Oil Condition

Good

Coolant Level

Full

Coolant Condition

Good

Transmission Level

Full

Transmission Condition

Good

Power Steering Level

N/A

Power Steering Condition

N/A

Brake fluid Level

Full

Brake Fluid Condition

Good

Front Differential Fluid Level

N/A

Front Differential Fluid Condition

N/A

Rear Differential Fluid Level

N/A

Rear Differential Fluid Condition

N/A

Transfer Case Level

N/A

Transfer Case Condition

N/A

Oil Filter Brand

N/A

Sample Taken

Sample Type

Miscellaneous Comments

Commercial Use

Signage

Modifications

Collision

Tow Hitch

Towed or Driven In

DRIVEN

Belts

GOOD

Hoses

GOOD

Tire Size

225/65/17

Factory Tire Size

225/65/17

Overall Condition

GOOD

Customer Complaint, Date Opened, Shop Name on Repair Order

CUSTOMER STATES WHILE DRIVING VAN STOPPED SHIFTING. RPMS WENT HIGH MAY BE TRANSMISSION. ROC AND LAURA CRAIG. STERLING AUTO REPAIR 1/20/2022

Facility Repair Order

20483

State of Assembly (be specific)

VEHICLE IS FULLY ASSEMBLED

Related Recalls, TSB's, or Service History

Failed Components and Extent of Damage

THE TECHNICIAN TOOK ME ON A FIVE MILE TEST DRIVE. THE TRANSMISSION DID NOT EXHIBIT ANY MALFUNCTION. THE TECHNICIAN PULLED CODES AND THERE ARE NONE. THE TECHNICIAN STATES THEY PULLED CODE P0755 FROM THE POWER CONTROL MODULE PREVIOUSLY AND SHOWED ME A PICTURE OF THEIR SCAN TOOL. I TOOK A PICTURE OF THEIR PICTURE. THEY ALSO SHOWED A PIC OF PAN CONTENTS AND I AGAIN TOOK A PICTURE OF IT. NO OTHER FAILURES SEEN OR DEMONSTRATED.

Measurements

Cause of failure

NO FAILURE VERIFIED

Recommendations for Repair

NONE AT THIS TIME.

Images