Order Information
Client
CENTRAL INSURANCE COMPANIES
Claim ID
1000394299
Order Date
11/23/2021 1:02:25 PM
Inspector
DP197
Contract Number
9925925
Insured Party
UNITED TOWING
Vehicle Year
2011
Vehicle Make
HYUNDAI
Vehicle Model
SANTA FE
Vehicle VIN Number
5XYZGDAB9BG024742
Vehicle Mileage
UNK
Inspection Location
Name
GANLEY HYUNDAI
Address
7115 BROOKPARK RD
City
PARMA
State, Zip
OH, 44129
Phone
2167492525
Contact(s)
VIKKI
Adjuster Name
LAUREN LEVIN
Extension
8232
Email
LLEVIN@CENTRAL-INSURANCE.COM
Reason For Inspection
VEHICLE OWNER AND CONTACT IS JEREMY STEEL. UNITED TOWING TOWED HIS VEHICLE ON 10/27/21. IT WAS REPORTED THAT THE TRANSMISSION WAS DAMAGE FROM IMPROPER TOW. THE TRANSMISSION WAS REPLACED. VEHICLE OWER IS STATING THERE ARE CODES AND NOISE COMING FROM ENGINE AND THERE ARE FURTHER DAMAGES. VERIFY THE CLAIMED ENGINE DAMAGE, CHECK FOR EVIDENCE OF DAMAGE FROM IMPROPER TOWING, VERIFY THE TRANSMISSION HAS BEEN REPAIRED, CHECK FOR ANYTHING RELATED TO THE TRANSMISSION REPAIRS, CHECK FOR LEAKS, IMPACT ABUSE, ETC.
Report Information
Location Contact
VICKY
Contact Title
VICKY
Inspection Date
12/28/2021 3:30:00 PM
Vehicle Year
2011
Vehicle Make
HYUNDAI
Vehicle Model
SANTA FE<
Current VIN Number
5XYZGDAB9BG024742
Vehicle Production Date
12/10
Current Mileage
156,375
Vehicle Mileage Originally Submitted as
UNK
Vehicle Trim
Labor Rate / Type
145.8800
PROVIDED VERBALLY
Engine Type
2.4
Engine Emissions
CALIFORNIA
Transmission / Model
AUTOMATIC
Wheel Drive Type
ALL WHEEL DRIVE (AWD)
Vehicle Plate #
N142743
Engine Oil Level
Full
Engine Oil Condition
Fair
Coolant Level
Full
Coolant Condition
Good
Transmission Level
N/A
Transmission Condition
N/A
Power Steering Level
Full
Power Steering Condition
Good
Brake fluid Level
Full
Brake Fluid Condition
Good
Front Differential Fluid Level
N/A
Front Differential Fluid Condition
N/A
Rear Differential Fluid Level
N/A
Rear Differential Fluid Condition
N/A
Transfer Case Level
Full
Transfer Case Condition
Good
Oil Filter Brand
HYUNDAI
Sample Taken
N
Sample Type
Miscellaneous Comments
Commercial Use
NO
Signage
NO
Modifications
NO
Collision
NO
Tow Hitch
NO
Towed or Driven In
TOWED
Belts
FAIR
Hoses
FAIR
All Tires Match
NO, NONE OF THE TIRES ARE THE SAME BRAND THEY ARE DIFFERENT BRANDS ON ALL FOUR CORNERS. THE TREAD DEPTH LEFT FRONT IS 6/32", LEFT REAR 7/32", RIGHT FRONT 6/32", RIGHT REAR 9/32".
Tire Size
23565R17
Factory Tire Size
23565R17
Overall Condition
FAIR.
Customer Complaint, Date Opened, Shop Name on Repair Order
CUSTOMER STATES WHEN VEHICLE WAS TOWED IN IT WAS NOT TOWED IN ON A DOLLY. NOW THE SCS LIGHT, TRACTION LIGHT, AND LIGHT AND ABS LIGHT IS ON. PERFORM A MULTI POINT INSPECTION. DATE 12/22/2021 SHOP NAME GANLEY HYUNDAI OF PARMA.
Facility Repair Order
321619
State of Assembly (be specific)
FULLY ASSEMBLED
Related Recalls, TSB's, or Service History
NONE GIVEN.
Failed Components and Extent of Damage
TRANSMISSION IN THIS VEHICLE IS NOT NEWER. IT APPEARS TO BE THE ORIGINAL TRANSMISSION. THE TRANSFER CASE IS NOT NEWER. IT ALSO APPEARS TO BE THE ORIGINAL TRANSFER CASE. THE ENGINE WILL START AND RUN. THE ONLY ENGINE RELATED DIAGNOSTIC CODES ARE O2 SENSOR CODES BUT THE ENGINE DOES START AND RUN. NO ABNORMAL NOISE. NO ABNORMAL SMOKE FROM THE EXHAUST. NO EVIDENCE OF OIL CONTAMINATION. THE SHOP IS CLAIMING THERE IS A PROBLEM WITH THE REAR DIFFERENTIAL. THE REAR DIFFERENTIAL HAS SOME SALVAGE YARD MARKINGS ON IT AND IT APPEARS THAT SOMEONE HAS HAD THE DRIVE SHAFT TO THE REAR DIFFERENTIAL REMOVED RECENTLY. THERE IS ONE NEW BOLT HOLDING THE REAR DRIVE SHAFT TO THE REAR DIFFERENTIAL ASSEMBLY. THE REAR DIFFERENTIAL REAR COVER IS WET AT THE BOTTOM WITH THE FLUID. THE REAR DIFFERENTIAL FLUID IS FULL AND CLEAN WHEN CHECKED. RAN THE VEHICLE ON THE LIFT. CANNOT HEAR AND ABNORMAL NOISE FROM ANYWHERE IN THE DRIVE LINE. WHEN THE TECHNICIAN WAS MOVING THE VEHICLE OFF OF THE LIFT THE REAR DIFFERENTIAL APPEARED TO BIND UP WHEN TURNING THE VEHICLE. CONCERNS OF THIS NATURE CAN BE CAUSED BY IMPROPER TOWING. IT IS ALSO NOTED THAT THIS VEHICLE HAS FOUR DIFFERENT TIRES INSTALLED ON IT, ALL AT DIFFERING POINTS IN THEIR TREAD WEAR. AFTER THIS PROBLEM DID NOT TEST DRIVE THE VEHICLE ANY FURTHER. DID NOT WANT TO DO ANY FURTHER DAMAGE.
Measurements
Cause of failure
IT APPEARS THAT THE REAR DIFFERENTIAL IS BINDING UP. MORE DIAGNOSE/DISASSEMBLY WOULD BE NEEDED TO VERIFY THE EXACT CAUSE OF THE FAILURE.
Recommendations for Repair
MORE DIAGNOSE/DISASSEMBLY WILL BE NEEDED TO VERIFY PARTS THAT ARE NEEDED FOR REPAIR AND THE EXACT CAUSE OF THE FAILURE.
Images
VEHICLE
PLATE
VEHICLE
VEHICLE
VEHICLE
VIN
VIN
TIRE SIZE PLACARD
TIRE SIZE
INTERIOR
LOF
ODOMETER
ODOMETER
LOF
DIAG CODE
DIAG CODE
DIAG CODE
DIAG CODE
DIAG CODE
DIAG CODE
DIAG CODE
ENGINE COMPARTMENT
EMISSION PLACARD
INSIDE THE OIL FILL
CODES PROVIDED BY THE SHOP NONE ENGINE OR TRANS RELATED
TRANSMISSION AREA
TRANSMISSION AREA SEEP
TRANSMISSION AREA
REAR DIFF SEEP AT THE REAR COVER
REAR DIFF SEEP AT THE REAR COVER
REAR DIFF SEEP AT THE REAR COVER
REAR DIFF MARKINGS
REAR DIFF MARKINGS
NEW BOLT AND NUT ON THE REAR DRIVESHAFT REAR JOINT TO DIFF CONNECTION
NEW BOLT AND NUT ON THE REAR DRIVESHAFT REAR JOINT TO DIFF CONNECTION
NEW BOLT AND NUT ON THE REAR DRIVESHAFT REAR JOINT TO DIFF CONNECTION
REAR DIFF AREA
REAR DIFF AREA
REAR DIFF AREA
NEW RT REAR CALIPER
NEW LEFT REAR CALIPER
REAR DIFF FLUID FULL AND CLEAN
REAR DIFF FLUID FULL AND CLEAN
REAR DIFF FILL PLUG
RO
RO